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Review Of Hotel The Mystic Palms0123401234

Dharamlok Nagar, Mathura | 3.4 km drive to Sri Krishna Janmabhoomi

    User Rating & Reviews

    • everyone
    • group
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    • solo
    • business
    • family
    3.5
    Very Good

    365 Ratings, 198 Reviews

    excellent
    30%
    very good
    27%
    average
    18%
    poor
    11%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 1
    • 1
    • 5
    • 3
    • 3
    • 1
    • 5
    • 5

    Rating Categories

    • Hospitality3.6
    • Facilities3.6
    • Food3.0
    • Room3.9
    • Cleanliness3.6
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property offers a convenient location on the highway with good food options and friendly staff, which guests often appreciate. However, many reviews point out issues with cleanliness, maintenance, and slow service. Some users also mentioned water quality problems and a lack of hot water. Overall, it's a mixed experience with positives in food and location, but significant room for improvement in service and hygiene.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    yashwant s.

    Hotel ac not working

    Travel Month: Sep 2025

    Room: Premium Room

    5.0

    Excellent Stay

    anbazhagan v.couple

    I stayed for 2 nights & Visited Lord Krishna's Divya Desam temples , Very nice hotel to stay, good hospitality, good food, NH approach , over all very good

    Travel Month: Sep 2025

    Room: Premium Room

    1.0

    Terrible Stay

    jaiyesh k.family with 1 kid

    Terrible experience in worst hotel, unhygienic room with rats inside room. Hard water supply, you can’t take bath and brush your teeth. Monkeys were using swimming pool and management were hiding the truth.I will request to MakeMyTrip management to blaklist this hotel.

    Travel Month: Aug 2025

    Room: Super Premium

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    1.0

    Terrible Stay

    brij m.

    Hotel facility is very poor. I m very disappointed from this hotel stay in mathura

    Travel Month: Jul 2025

    Room: Super Premium

    5.0

    Excellent Stay

    spandan k.couple

    I had a wonderful stay at the hotel! The food was delicious, The service was outstanding—staff were friendly, attentive, and always ready to help. Overall, a comfortable experience. Highly recommend.

    Travel Month: Jul 2025

    Room: Premium Room

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    4.0

    Room Experience

    yogesh k.family with 1 kid

    overall experience was good 👍 but they need to supply RO water in the TAPs as the taste of water will salty.

    Travel Month: May 2025

    Room: Suite

    1.0

    BE CAREFUL BEFORE BOOKING

    sachin j.family

    Don’t even think to go with this hotel 1. Too much smelling rooms and bathroom 2. Water issues in the hotel even after taking bath u will feel smell in ur body. 3. Requested staff to change the room and they listened only after shouting 4. Struggled to get during water also 5. No aminites working like shower tap in bathroom, TV was not functioning, Electric switched to charge ur phone, Swmming pool not functioning, drinking water issues, too much mosquitoes in hotel and room, parking issues. 6. My son got skin infection because of water problems in room. 7. Too much mosquitoes in restaurant as well. BE CAREFULLLL….

    Travel Month: Apr 2025

    Room: Super Premium

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    4.0

    Good Stay

    prateeksha o.family

    Good experience and service....

    Travel Month: Apr 2025

    Room: Premium Room

    4.0

    Good Stay

    vikrant d.

    We booked hotel for 7 person.. room size and room service was good.. cleanliness is also good but mosquito problem was huge.. location of hotel is on highway but it surrounded by slum area.. food quality is very good..

    Travel Month: Mar 2025

    Room: Premium Room

    5.0

    Clean, Cozy, and Culinary Delights

    vikash s.couple

    I had a great stay at The Mystic Palms. The room was spotless, well-maintained, and equipped with all the necessary amenities, making my stay very comfortable. The washroom was equally clean and stocked with essentials. The food was excellent, with both breakfast and dinner offering a good variety of delicious options. The bar area had a nice ambiance, perfect for unwinding in the evening. Overall, the hotel provided a great experience with top-notch cleanliness, good food, and a relaxing atmosphere. Would highly recommend!

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Premium Room

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    4.0

    Great stay

    sparsh d.solo

    The service was good, all amenities were provided and the services were quick. The food was also good

    Travel Month: Feb 2025

    Room: Premium Room

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    5.0

    Excellent Stay

    siddharth d.loyalty-iconfamily

    It is a good hotel. Food was very good and location is good on the highway with good parking. You should book taxi or auto to take u to mathura and gokul site seeing

    Travel Month: Feb 2025

    Room: Premium Room

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    5.0

    good stay

    vineeth k.loyalty-iconfamily with 1 kid

    Excellent stay but i have a request to hotel management when you have local events in your hotel pls give priority parking to hotel customers

    Travel Month: Feb 2025

    Room: Super Premium

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    2.0

    Poor Stay

    devendra s.loyalty-icon

    Employee behaviour, not good dirty rooms, interior was good

    Travel Month: Jan 2025

    Room: Premium Room

    1.0

    Terrible Stay

    rakesh k.business

    Dirty and over prized. Untreated hard water supply. Horribly unkempt property. Saving grace courteous junior staff

    Travel Month: Dec 2024

    Room: CLUB ROOM

    3.0

    Ok ok not so good

    niteshkumar d.loyalty-iconfamily

    Ok ok, about brackfast not more variety, in bathroon sower not working normal, average stay, location is good, room also good

    Travel Month: Nov 2024 (4-Night Stay)

    Room: Super Premium

    4.0

    Good Stay

    couple

    Everything is good fast checkin and food is also delicious

    Travel Month: Oct 2024

    Room: Premium Room

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    2.0

    Not good.

    mitali t.loyalty-iconcouple

    The water in washroom was not usable, it was stinking and not at all suitable for skin. Rooms were not clean. The property is good but they need to have good maintenance in place. Food was ok but compared to hygiene and taste it was overpriced. Restaurant was also not good. Towels were stinking, bedsheet was not clean.

    Travel Month: Sep 2024

    Room: Premium Room

    5.0

    Well cleaned

    aditya p.business

    Stay is completely osm well cleaned and friendly stap here in hotel the place is well connected with highway.

    Travel Month: Sep 2024

    Room: Premium Room

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    4.0

    Good Stay

    tathagata m.loyalty-icon

    The hotel location is good. However it needs good management. It has all the right facilities at the right place but it tilts more towards a party lawn adjacent hotel than a premier hotel. The swimming pool is not well maintained, the bar was non functioning due to renovation. Lifts were not working. Very interestingly same room key opened 2 rooms that we had booked. There were very very limited condiments in the room. But if managed well its a great property in the making

    Travel Month: Jul 2024

    Room: Premium Room

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