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Gwalior, Gwalior
134 Ratings, 52 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the neat and clean property with spacious rooms and a friendly, helpful staff. The rooftop restaurant offers delicious food with a nice view. Many highlight the quick service and efficient check-in process. While the property is well-maintained, some mention higher food prices as a concern. Overall, it's a pleasant stay, perfect for a quick getaway.
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Excellent Stay
location was convenient for visiting fort and palace. brekfast was very good. room was spacious. bathroom was very clean. corridor is well maintained.
Room: Executive room
An average hotel for stay
rooms are average, service is normal.locstion is Good. Average hotel .Food charges slightly high.An average hotel to stsy
Room: Executive room
Excellent Stay
Reception was good room is tidy quick service and food was also delicious..
Room: Executive room
Average Stay
Washroom was dirty shower broken all washroom amenities un available food charges soo much high and they put they charge for food which was not even delivered
Room: Executive room
Average Stay
Rooms were nice but a few basic amenities were missing like toilet paper etc. floor was a bit noisy as there were many rooms where people were openly smoking and playing loud music. Breakfast was below standard for the prices.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Sat Sep 27 15:51:02 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
excellent
food was very tasty. location absolutely perfect . behaviour of staff was very cordial and friendly. overall value for money
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Tue Sep 09 23:05:47 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Average Stay
rooms are good but room service is avrage 1. there is no hot water reason boiler is not working 2. wet towels - reason rainy seaon 3. we have given 303 room on third floor just below kichen - over night there was noise due to cleaning tutensils in kichen distrubt sleep at 3 am - so request to shift room at first floor to avoid noise truble 4. food cost is exhosbident- we didn't order food 5. cleaness is avrage 6. not a good choise to stay towards value for money
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Fri Sep 05 16:48:12 IST 2025
SIR SORRY FOR INCONVIENCE
worst don’t go to this hotel
Even there is no hot water, service is very poor. Why having this hotel I don’t know......
Room: premium room
HOTEL THE CRYSTAL PARK has replied on Thu Jul 17 16:42:15 IST 2025
sir sorry for inconvience ....thank u
No Hot Water. No outside food despite MMT rules mentions that Swiggy and Z
They don't provide hot water in the room. Only 1 bucket they can provide only in the morning. I don't know how a so-called 3-star hotel doesn't provide hot water in the bathroom. Also, as per the Hotel Policy given on the booking, it clearly says "Food Delivery available from Swiggy and Zomato," but they don't allow the outside food inside the hotel. So maybe we are supposed to get the delivery and eat outside standing in front of the hotel. Just a lizard in my bathroom and a couple of cockroaches on my bed. Staff behavior is good and supportive.
Room: Executive room
HOTEL THE CRYSTAL PARK
Sir sorry for incovience.... ...
Decent place to stay
Neat and clean property Staff is cooperative and helpful food is also tasty rooftop restaurant is good for winters
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Tue Jun 17 12:06:00 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Just okay....not excellent
it was good stay there...no excellent...but not bad.. food was also okay. room was good and hygiene was also good...food was average.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Sun Jun 01 20:21:14 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Terrible Stay
The conduct of the staff is very inappropriate or very bad. and please refund my money atleast refund half of the amount.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu May 15 16:58:54 IST 2025
thankyou for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns Thank you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure Guest, you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed Dear your expectations Sincerely, Hotel Manager
One day trip to
The property is conveniently located on Morena Road. It has open parking space for about 12-15 cars. We stayed in the Executive Room. The check-in process was quick. We were able to move into our room within 10 minutes of reaching the hotel. The room was spacious. Cleanliness was of high standard. Linen and towels were spotless. All the staff were very cordial, cooperative and prompt. Room service was also very prompt. The only concern was the price of the food. The prices are on a very higher side.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:29:37 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
decent place, clean rooms. decent service. nothing extraordinary but also a good place for a quick clean stay
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:30:24 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Overall Good experience.
The room was good. Terrace restaurant is also good however food items in the menu can be increased.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:31:28 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Excellent Stay
Excellent Rooms & Facilities. Good Location. Neat and Tidy spacious rooms. Housekeeping is good. Staff is polite and helpful
Room: premium room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:31:38 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
Convenient location coming into the city, adequate parking, spacious rooms. Roof top restaurant with great views of the fort.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:31:55 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Excellent Stay
very good maintained stay, no bad smelling suggest for the stay for all Room quality "The rooms were spotless and very comfortable" "The beds were super comfy, and the room was so quiet" "The room décor was modern and stylish" Staff "The staff were incredibly friendly" "The staff at this hotel were incredibly welcoming and helpful throughout our stay" Overall experience "Loved everything about this hotel! Clean rooms, helpful staff, and a cozy vibe made it a memorable stay" "I had a fantastic stay!"
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Apr 17 11:32:27 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Excellent Stay
In my experience best hotel in gwalior. Staff was cooperative, full hygiene maintained in every corner of hotel. Rooftop eating area with tasty food and gwalior fort view. I totally amazed with the hotel. Must try hotel.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Wed Feb 19 20:12:05 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
I found that place by make my trip. It was on perfect location. Service was good. In photo room was too large, but they didn't give that room.
Room: Executive room
HOTEL THE CRYSTAL PARK has replied on Thu Jul 17 16:47:46 IST 2025
Thank you sir......
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