It was a horrible experience to stay in this hotel. We checked-in at 15:30 hrs,and rushed to ravidas ghat for taking the cruise ride. On return at around 2130 hrs, we noticed that One room attached toilet was not having any exhaust. Further, Bathroom's ventilation window was totally open in the main lobby area, though at a height, but approachable. I was totally shocked. I went to reception for complain/ solution but, unluckily, owners of the hotel were available at reception desk. Instead of providing any solution, he started saying, it is not a problem, no one has complained so far. that means they were knowing it for long. Also they started saying that if you don't like rooms, you can leave the hotel we will refund the money. He will not do anything like changing the room or some solution. We were awe struck with the rude response. When we asked for refund, he called his manager and manager gave the immediate solution for covering the window with some cardboard or newspaper. Overall such rude response from both the owners (husband & wife), that too for sensitive issue like bathroom ventilation window opening was very shocking.
Only benefit was that it was near to the Dashashwmegh Ghat, there was no other benefit, like hotel was in very narrow street, even rickshaw will not go, so you have to walk with your luggage for around, 100-150 meters. No lift, so upto second floor you have to climb stairs. Housekeeping response was slow, that too because only 1-2 housekeeping persons were there. Rooms were very congested.
Hotel Temple View
Dear Guest,
We are truly sorry for the inconvenience you experienced during your stay at Hotel Temple View Varanasi, and we understand how upsetting the situation must have been.
We would like to clarify that your visit took place during the Kumbh Mela rush, when the area around Dashashwamedh Ghat and Kashi Vishwanath Temple faces intense crowding and traffic restrictions. As a result, vehicle access is limited, and all hotels in the temple zone face similar logistical challenges such as no-lift buildings and narrow lanes requiring a short walk to the property.
Regarding the bathroom ventilation issue, we sincerely apologize. The bathroom window in question had unfortunately been damaged just a day before your arrival by a child accidentally hitting it with a ball. Due to the overwhelming demand during Kumbh and full occupancy, it was not possible to carry out a proper repair or offer a room change immediately. Our manager acted swiftly with a temporary solution to ensure privacy until the issue could be fully resolved.
We’re also sorry if the initial communication felt impolite—this was never our intention, and we’ve addressed this with the team to avoid future misunderstandings.