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Varanasi Cantonment, Varanasi | 5 km drive to Kashi Vishwanath Temple
1031 Ratings, 614 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is well-situated in Varanasi Cantt, making it conveniently accessible. Guests appreciate the spacious rooms and clean bathrooms, though many rooms need better maintenance and updates. The staff generally receive praise for their politeness and helpfulness. While breakfast options are often described as limited and overpriced, food quality is frequently noted as tasty. However, issues like poor room service, disrepair in facilities, and cleanliness complaints have been highlighted. Overall, it offers value, but some guests have faced challenges with service efficiency.
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not so great stay
So much of seepage in rooms and it was stinking . service was not good no one was staying
Room: Club Deluxe Room
Not A Good Property but staff is Goo
Recently stayed at this property and, to be fair, it was not up to the expectations I had, especially after booking a premium category room. The property itself is quite old, and that shows across the amenities. The furniture, washrooms, and bed linen all looked dated and somewhat worn out, which certainly impacts both the aesthetics and the overall experience. Cleanliness too left much to be desired, which is a concern in any stay. Despite booking a premium room, I found little to distinguish it from the standard rooms my colleagues stayed in. In fact, the layout and facilities were almost identical. A refrigerator or additional amenities, which usually mark an upper-category room, were missing entirely. This made the “premium” tag feel more notional than real. Food was strictly average. Since the hotel currently has very low occupancy, buffet breakfast was not available on most days. Instead, one has to order à la carte. While manageable, this limits choice and also slows down the experience, reducing the ease and efficiency that business or leisure travelers usually expect in the morning. The one redeeming aspect of my stay was the staff. The reception, housekeeping, and restaurant teams were courteous and genuinely tried to make the experience better. Their warm and attentive behavior was the only solace in an otherwise underwhelming stay. Overall, the property requires serious renovation, better upkeep, and more consistent cleanliness standards. Until then, it is hard to recommend it as a true premium option.
Room: Premium Deluxe Room
The Westinn has replied on Thu Sep 04 16:20:22 IST 2025
Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your honesty and apologize that our property didn't meet your expectations. We understand your concerns about the property's age and amenities, and we assure you that we're working on renovations and upgrades to enhance your experience. We're also taking note of your feedback on cleanliness and will reinforce our standards to ensure consistency. Regarding the premium room category, we appreciate your input and will review our room offerings to ensure they meet the expectations of our valued guests. We're glad to hear that our staff's courtesy and attentiveness were a highlight of your stay. We'll continue to emphasize the importance of excellent service in our training and operations. Thank you again for your feedback. We look forward to welcoming you back and providing a better experience in the future. REGARDS Kashika
Poor Stay
The room was ridiculously hot and the ac wasn't even working, tried changing the room but still got a room with the same problem.
Room: Club Deluxe Room
The Westinn has replied on Mon Aug 25 12:45:21 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right. Regrad's Kashika
Good Stay
Decent hotel with a good location. Clean Rooms are big and check all boxes but need proper maintenance as they are starting to show its age. Room service is slow. Breakfast is also sumptuous
Room: Club Deluxe Room
The Westinn has replied on Mon Aug 25 12:45:42 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right. Regrad's Kashika
Avg stay , not happy with the reception
Staff was weird , adhaar was mandatory id not taking any other id Ac was not working , hotel was seems haunted
Room: Club Deluxe Room
The Westinn has replied on Mon Aug 25 12:44:33 IST 2025
"Apologies for the less-than-ideal experience. I'll address staff behavior, review ID policy to accommodate other IDs, fix AC issues, and ensure a comfortable stay. Appreciate your feedback and sense of humor about the 'haunted' ambiance. I'll work to improve our hotel's experience for future guests. regards kashika
worst hotel
very very worst not suggest to anybody to book this property
Room: Premium Deluxe Room
ave
all well except room not good condition bed sheet comforter old not hygiene hotel treated customer not like own customer
Room: Premium Deluxe Room
The Westinn has replied on Tue Jul 22 15:14:45 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right Regards kashika
Terrible Stay
Worst services, worst bed and bath linen.
Room: Club Deluxe Room
The Westinn has replied on Tue Jul 22 15:14:57 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right Regards kashika
Terrible Stay
1. 1
Room: Club Deluxe Room
The Westinn has replied on Mon Aug 25 12:46:05 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right. Regrad's Kashika
Poor Stay
Hotel ac was not working so hotel asked me to change this hotel and they have transfer my stay to different lower category hotel
Room: Club Deluxe Room
The Westinn has replied on Tue Jul 22 15:18:23 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right Regards kashika
Terrible Stay
Was not upto the westinn mark food, room everything was pathetic the rooms were smelly bathrooms poorly maintained
Room: Club Deluxe Room
The Westinn has replied on Tue Jul 22 15:15:10 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right Regards kashika
Terrible Stay
Night reception staff is very rude .. room me ja kar maene staff ko bola ki room bahut dirty hai change karne ko usne phone lagaya reception par reception wala ladka bol rha hai tere ko bolne nhi aata room change nhi hoga bahut hi gandi trah se .staff ka phone speaker par tha usne bola guest se baat kar लीजिए. Receptionistphone kat diya . phir maene bola jane do ..mae bas etna bolunga wo Receptionist aapke hotel layak nhi hai usko 500 rupees room wale hotel me shift kar dijiye mera suggestion hai
Room: Premium Deluxe Room
The Westinn has replied on Tue Jul 22 15:15:19 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right Regards kashika
Excellent Stay
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Room: Premium Deluxe Room
The Westinn has replied on Tue Jul 22 15:15:32 IST 2025
Greetings from Hotel The Westinn Varanasi! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Good Stay
That was a nice stay, with customer friendly gesture and food was also delicious
Room: Premium Deluxe Room
The Westinn has replied on Thu May 22 09:45:21 IST 2025
Greetings from Hotel The Westinn Varanasi! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Nice and Clean place with better service
Well it was great staying loved it and staff was good and vibrant place to stay and loved the morning with great ambience.
Room: Premium Deluxe Room
The Westinn has replied on Thu May 22 09:45:16 IST 2025
Greetings from Hotel The Westinn Varanasi! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Average Stay
Bathroom doesn't have exhaust. A big no for such hotels. Breakfast is not interesting.
Room: Club Deluxe Room
The Westinn has replied on Wed May 21 09:05:11 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right regards kashika...
Good Stay
Ok
Room: Club Deluxe Room
The Westinn has replied on Wed May 21 09:05:26 IST 2025
Greetings from Hotel The Westinn Varanasi! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
There was no body at reception to respond to query
Hotel service is poor, Not Properly maintained, untrained staff at reception. Bathroom was not maintained. Not expecting such condition for a hotel of repute
Room: Club Deluxe Room
The Westinn has replied on Wed May 21 09:05:53 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right.
My family Stay in West in hotel.
food quality and services are good rooms are clean and complimentary breakfast variety is good overall experience is too good.
Room: Club Deluxe Room
The Westinn has replied on Wed May 21 09:06:25 IST 2025
Greetings from Hotel The Westinn Varanasi! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family. Regards KASHIKA
My experience at the hotel was not particularly great
Certainly! Here’s a reframed version of your review in 95 words: My experience at the hotel was not particularly great. The cleanliness of the room left much to be desired, and the presence of mosquitoes made the stay uncomfortable, especially at night. It seemed that the room hadn’t been thoroughly cleaned before our arrival, which was disappointing. While the location might be convenient and the staff was decent, the lack of proper hygiene and pest control overshadowed the positives. With better housekeeping and attention to cleanliness, the stay could have been much more pleasant. Unfortunately, I wouldn’t recommend it in its current condition.
Room: Premium Deluxe Room
The Westinn has replied on Wed May 21 09:07:07 IST 2025
Dear Guest, Thank you for sharing your experience. We're deeply concerned and distressed to hear it was less than satisfactory. Your feedback helps us identify areas for improvement and refine our systems and procedures. We strive to provide better products and services. We appreciate your feedback and hope you'll give us another chance to demonstrate our hospitality. We're committed to excellence and want to reaffirm your faith in us.We look forward to welcoming you again and showing you our dedication to providing exceptional service. Your satisfaction is our top priority, and we're eager to make things right. Regards KASHIKA
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