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Review Of Hotel Smart Inn-3

Sector 25, Gurgaon | 1.4 km drive to Dlf Cyberhub (Gurugram, Haryana)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    115 Ratings, 49 Reviews

    excellent
    25%
    very good
    20%
    average
    25%
    poor
    14%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 3
    • 2
    • 3
    • 5
    • 5
    • 5
    • 4
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness3.6
    • Room3.5
    • Value For Money3.5
    • Food3.6
    • Security4.0
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    Reviews Summary

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    Guests appreciate the cooperative staff and the property's good location, especially for business travelers. However, many reviews highlight concerns like poor hygiene, broken amenities, and the lack of essential facilities. Complaints about cleanliness, including stained bedding and bugs, were common, along with issues with food quality. Overall, while some found the place affordable, many regarded it as not worth the price.

    Sort by:

    Positive first
    2.0

    Poor Stay

    akash r.

    Sir, i'm extremely disappointed with the hotel facilities. There were no tea or coffee options available. The bathroom exhaust fan wasn't working, the tv system was poor, and the bed comfort was subpar. Overall, it was a terrible experience.

    Travel Month: Nov 2024

    Room: Premium Rooms

    2.0

    Pathetic unhygienic hotel

    dhruv j.business

    Property was difficult to find as they don’t have any board/signage. It’s simply like a residential house which has got rooms. The overall hygiene of room was below average. Bedsheets, pillow covers and quilts were stained. Had to remind them again and again to change the bedsheet. Ac did not have any remote to control the temperature and ceiling fan was not working. It was a shady hotel in residential colony of gurgaon. Condoms were lying in the drawers. Not a type of hotel where you can stay with your family. I had to leave for marathon at 0430 hrs in the morning but the area where this hotel is situated had all the entry and exit gates closed. The security guards at these gates were not opening any gate. I spoke to hotel receptionist about the same but he also declined to talk to them. Total unprofessional behaviour. I got late for the scheduled event since no transport can get inside the premises and i had to literally run around the entire colony of about six kilometres to make my way out and reach the venue. I would not recommend anyone this hotel.

    Travel Month: Apr 2024

    Room: Premium Rooms

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    quashanul.

    Food quality was bad, washroom was not clean cockroaches were roaming around, cleanliness was not upto the standards

    Travel Month: Nov 2023

    Room: Premium Rooms

    2.0

    Not value for money

    swarup k.solo

    No lift, need to carry luggage ourselves to 2nd floor. Rude management. Only 1 service boy and food was average

    Travel Month: Nov 2023

    Room: Premium Rooms

    1.0

    Pathetic stay

    tanu k.couple

    Dirty rooms. With lot of bugs. The staff was rude and didn’t helped us with. They were getting irritated. Furniture was broken. Smelly room. It was a horrible stay

    Travel Month: Nov 2023

    Room: Premium Rooms

    4.0

    Good Stay

    vishal.couple

    overall good for the price. staff is friendly and not much diaturbance by them. cleanliness is average

    Travel Month: Nov 2023

    Room: Premium Rooms

    5.0

    Good place to stay

    pranjul v.solo

    I booked the hotel for 3 nights, the staff is very responsive, rooms are clean and location is perfect as it is very close to metro

    Travel Month: Nov 2023

    Room: Premium Rooms

    2.0

    Not recommded

    rishi g.loyalty-icon

    Its not worth the price, dampness on the walls in room, complemantry water bottle unsealed, lousy place to stay

    Travel Month: Sep 2023

    Room: Premium Rooms

    • user photos
    • user photos
    • user photos
    3.0

    Very old materials

    danny a.business

    Not felt good. Nothing is as per picture which is shown. Bed materials are very old one and walls covered with fungus

    Travel Month: Aug 2023

    Room: Premium Rooms

    4.0

    Everything

    mohit g.business

    Everything is good service is also good but only one issue i face is light is very fluctuating at night

    Travel Month: Aug 2023

    Room: Premium Rooms

    1.0

    Terrible condition, no maintenance

    yash t.family

    Only good “not bad” about this place was the staff who helped whenever needed. Everything else was a disaster. Would definitely not recommend!

    Travel Month: Aug 2023

    Room: Premium Rooms

    3.0

    Property need to repair again

    shubham k.family

    Door’s look are not working, walls are lot of dirt and not clean at all, bed sheets are not clean. So the owner should repair its property again.

    Travel Month: Jul 2023

    Room: Premium Rooms

    5.0

    Convenient place

    syed e.solo

    A convenient and affordable place with clean and hygienic rooms located in a prime location. Staff are friendly and helpful and food quality is also good

    Travel Month: Jul 2023

    Room: Premium Rooms

    1.0

    Terrible Stay

    danny m.

    I had booked dinner as well but not getting proper food

    Travel Month: Jul 2023

    Room: Premium Rooms

    5.0

    Very good service and employee

    soham r.solo

    Very helpfool people with good service and clean rooms. Food quality is very good in taste. Silent and clean rooms

    Travel Month: Apr 2023 (15-Night Stay)

    Room: Premium Rooms

    2.0

    Hotel stay

    deepak s.business

    Room in bad condition. It was full of smoke smell. Infect and lizard are roaming around in the room. Morning break fast was not good at all.

    Travel Month: Jul 2023

    Room: Premium Rooms

    5.0

    Stay at smart inn 3

    anuj b.solo

    Comfortable stay. Everything in order. Well maintained rooms with all basic amenities. Tv was working and ac was very effective. Enough food options were there

    Travel Month: Jun 2023

    Room: Premium Rooms

    4.0

    Room hygiene

    ram t.couple

    Overall experience was good. Staffs were good. But the provided room was stinky. Ac started leaking in morning. The exhaust fan was creating noise.

    Travel Month: Jun 2023

    Room: Premium Rooms

    2.0

    Average

    gouri m.family

    Was not what was shown in pictures. Bathroom was broken. There were lizards in the washroom. Bed was not properly maintained.

    Travel Month: Jun 2023

    Room: Premium Rooms

    1.0

    Horrible rooms

    rajat k.couple

    Dirty rooms, even dirtier washrooms broken pot seat and the room was stinking. Check in process was smoooth

    Travel Month: May 2023

    Room: Premium Rooms

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