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Review Of Hotel Samrat

New Market Area, Kolkata | 9 minutes walk to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • solo
    • family
    • business
    • group
    • couple
    2.4
    Average

    236 Ratings

    excellent
    9%
    very good
    14%
    average
    17%
    poor
    26%
    bad
    33%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 2
    • 1
    • 1
    • 3
    • 1
    • 2
    • 2
    • 1

    Rating Categories

    • Location3.9
    • Cleanliness2.3
    • Room2.2
    • Value For Money2.6
    • Food2.7
    • Facilities2.4
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    Reviews Summary

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    Guests appreciate the excellent location of the property near Esplanade metro station and local markets, making it convenient for sightseeing and transportation. While some mention the helpful staff, cleanliness and maintenance issues dominate reviews. Many highlight unclean rooms, faulty AC, and poor service. Overall, location is the standout feature, though many express disappointment with the property’s condition and amenities.

    1.0

    Terrible Stay

    sumit k.loyalty-iconsolo

    The room was not cleaned. Located near esplanade metro station. But, staffs are rude. They denied giving room if it is booked

    Travel Month: May 2024

    Room: Ac Double Room

    Hotel Samrat has replied on Sun Aug 03 11:42:18 IST 2025

    Dear Sir, Thank you for your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Cleanliness and respectful service are top priorities for us, and it's clear we fell short during your stay. We are investigating the issue regarding room availability and staff behavior to ensure this does not happen again. Your feedback is important, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Hotel Samrat

    1.0

    Terrible Stay

    sounak p.loyalty-iconbusiness

    One of worst hotel i have ever seen in my life. Uncleaned room, smell of toilet dirty beds. More things

    Travel Month: Feb 2024

    Room: Ac Double Room

    • user photos
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    Hotel Samrat has replied on Sun Aug 03 11:44:47 IST 2025

    Dear Sir , We’re truly sorry to hear about your disappointing experience. Cleanliness and guest comfort are extremely important to us, and we deeply regret that your room did not meet expected standards. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We take such concerns seriously and are committed to improving. Thank you for bringing this to our attention. We hope you’ll consider giving us another chance in the future to provide you with a much better stay. Warm regards, Hotel Samrat

    2.0

    Dirty place. Never book this place

    kashi.loyalty-iconbusiness

    Most dirtiest place i have ever come across, damp unclean smelly dirty place. They have audacity to put such a pathetic stay on mmt. Please review the properties before you make the travellers suffer.

    Travel Month: Dec 2023

    Room: Ac Double Room

    1.0

    Not good

    sudhir k.couple

    I booked an ac room. They provide me a room with faulty ac and with a terrible interior

    Travel Month: Dec 2023

    Room: Ac Double Room

    3.0

    Average

    aalok j.business

    The photo and reality is completely different. It's very deceiving. We stayed for 2 nights, room is average, blanket and cot is average. At 5am noise of someone hitting the wall is constant. Room is pretty average

    Travel Month: Nov 2023

    Room: Ac Double Room

    2.0

    Room was not good

    sanat.family

    I booked 2 room 4 people double bed. But we got 1 room is good another room was first floor it was very bed.

    Travel Month: May 2023

    Room: Ac Double Room

    1.0

    Dirty

    shirsendu b.loyalty-iconbusiness

    Poop floating in the toilet, power cuts and invasive questions from manager

    Travel Month: May 2023

    Room: Ac Double Room

    4.0

    Good

    kishor k.business

    Everything is good also good service

    Travel Month: Apr 2023

    Room: Ac Double Room

    1.0

    Terrible Stay

    vineet j.

    so dirty room....unhigenic bedsheet and blanket....a.c not working 🦟 irritating over all very poor. ok

    Travel Month: Apr 2023

    Room: Ac Double Room

    3.0

    Room

    jyotirmoy.family

    Room rent iss too high room clean do not well otherwise hotel staff is good

    Travel Month: Apr 2023

    Room: Ac Double Room

    2.0

    Poor Stay

    mohammed.

    Bad experience because according to budget the roon wasn’t good and only one room was available there.

    Travel Month: Mar 2023

    Room: Ac Double Room

    3.0

    Average Stay

    sounak s.

    Manager not polite, room big but not so clean. Tariff higher in mmt than hotel.

    Travel Month: Mar 2023

    Room: Ac Double Room

    5.0

    Its good

    santosh k.

    It was very easy threw make my trip, it is making journey easy.

    Travel Month: Mar 2023

    Room: Ac Double Room

    4.0

    Worth for solo, easy convenience of shopping

    selliah n.solo

    Good, improve bedsheets change

    Travel Month: Feb 2023

    Room: Ac Double Room

    1.0

    Location was good

    sumanta k.family

    Old receptionist was very rude in behaviour. They don't provide anything to outsider. They don't provide cutlery, poor bathroom, ac doesn't work, these are the problems i faced with my family

    Travel Month: Jan 2023

    Room: Ac Double Room

    5.0

    Excellent Stay

    sanjeeb p.

    Nice

    Travel Month: Jan 2023

    Room: AC TRIPLE BED ROOM

    4.0

    No food and hygiene not upto the mark, safety no issues.

    arup r.family

    No food was available bed was not properly clean.

    Travel Month: Jan 2023

    Room: Ac Double Room

    1.0

    Not good servicinh

    aadesh r.couple

    Very bad condition badroom, dirty bedsheet, pillow and conditions bed is not good

    Travel Month: Jan 2023

    Room: AC TRIPLE BED ROOM

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    3.0

    Room rate

    trishna d.family

    Room rate as per location is cheap but the rooms were not that good. Washroom also wad having water clogged.

    Travel Month: Dec 2022

    Room: AC TRIPLE BED ROOM

    1.0

    location good, but not at all hygiene and safe

    saikat m.loyalty-iconsolo

    pathetic condition, room condirion very bad

    Travel Month: Sep 2022

    Room: Ac Double Room

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