The property has a prime location near Madurai railway station and Meenakshi temple, but guest reviews consistently highlight severe cleanliness issues and inadequate service. Rooms are often reported as dirty, with problems like cockroaches, bad odors, and poorly maintained bathrooms. Staff behavior varies, with some being helpful while others come off as rude. Limited parking and overall disorganization add to the dissatisfaction. Although the location is convenient, many guests advise against staying here due to these persistent issues.