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Sarania Hills, Guwahati | 840 m drive to ASTC Bus Terminus
39 Ratings, 29 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the helpful staff and delicious food, with many complimenting the prime location in the heart of Guwahati, making it easy to explore nearby attractions. The property offers reasonable pricing and tidy spaces. However, several reviews mention issues like small, uncomfortable rooms, cleanliness concerns, and a lack of basic amenities, which lead to mixed experiences.
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Excellent Stay
The stay was excellent, all the staff are very helpful, food was good & the stay was comfortable.
Room: Standard Non AC Room
Wonderful stay.
I had a wonderful stay, the room was good as per the price, the staff was very helpful & the food & service was excellent
Room: Standard Non AC Room
Excellent Stay
Hotel accomodation and food quality excellent. Location is at heart of guwahati city. Cleanliness is 5 star
Room: Standard Non AC Room
Small rooms with lots of mosquitoes
Old ac which doesn’t work properly
Room: Standard Non Ac Room
Dirty washroom
Found an earthworm in the bathroom near the toilet.
Room: Standard Non Ac Room
Budget accommodation category
Staff polite and helpful. But basic amenity like geyser (they provide hot water on demand) and proper blanket missing.
Room: Standard Non Ac Room
Not happy
business1st thing I book a double AC room they had given my single bedroom which was very small in size also the room was not comfortable.
Room: Deluxe AC Double Room
Pathetic
No hot water, no blanket, dirty towel or what else.
Room: Standard Non Ac Room
Avoid
I suggest people not to book this hotel and I also suggest MMT to not to add in their app.
Room: Standard Non Ac Room
Poor Stay
familyThe room which they have allotted was very small, more over they ask for extra charge for shifting the room, and they showed the tariff card. Really very bad experience. I recommend not to visit this hotel again.
Room: Standard Non Ac Room
The rooms were too small
The room was small and smelly. Never felt fresh staying there
Room: Double Deluxe Room non A/C
Hotel Orchid has replied on Thu Aug 22 18:05:03 IST 2019
Dear guest, greetings from Hotel Orchid, Revtrip India pvt. Ltd. ! Please do accept our sincere apologies regarding your quality of stay. We have denoted your feedback regarding the quality of services and have initiated corrective measures regarding the same. We look forward to your continued association with us. Thanks and regards Riya Sharma
Location was comfortable to me
By seeing room I was not in mood to take the dinner from the hotel.
The room was too small and not properly clean. The blanket was having foul smell and it was too thin to escape the cold. No water heater/geyser on the room end was not given wifi connectivity. Total waste of money end was costly too for a single person.
Room: Standard Non Ac Room
Hotel Orchid has replied on Fri Feb 22 14:44:21 IST 2019
Dear Guest, Greetings From Hotel Orchid, "Revtrip India Pvt. Ltd."!!! Please do accept our sincere apologies regarding your quality of stay. We have Denoted your feedback regarding the quality of services and have initiated corrective measures regarding the same. We look forward to your continued association with us. Regards,
Average stay
Average hotel. Rooms are small not very spacious location is good food is good.
Room: Standard Non Ac Room
Hotel Orchid has replied on Sat Dec 22 12:41:11 IST 2018
Dear guest, greetings from Revtrip India pvt ltd! Thank you, so much for your valuable review and positive rating for us. We are glad to know that you enjoy your stay at our property and like our Hotel location, amenities, services etc. We look forward for again welcoming you in future. Thanks and regards Riya Sharma
OK stay
Food is an awesome, no other issues faced.
An average accommodation as per price.
Room: Standard Non Ac Room
Hotel Orchid has replied on Sat Dec 22 12:41:40 IST 2018
Dear guest, greetings from Revtrip India pvt ltd! Thank you, so much for your valuable review and positive rating for us. We are glad to know that you enjoy your stay at our property and like our Hotel location, amenities, services etc. We look forward for again welcoming you in future. Thanks and regards Riya Sharma
Bad experience
Room is in so badly condition, paint of room pealing off, mosquito and cockroach are there.
Room: Standard Non Ac Room
Hotel Orchid has replied on Sat Dec 22 12:42:28 IST 2018
Dear guest, thank you, so much for your valuable review and positive rating for us. We're extremely apologies that you had to face such difficulties, problems in customer service is not something we are known for. As you can See from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to welcome you back to our new and improved Hotel. Thanks and regards Riya Sharma
About the food
Food was good. Facilities are also up to mark. Location was quite good.
Room: Double Deluxe Room non A/C
Hotel Orchid has replied on Sat Dec 22 12:43:52 IST 2018
Dear guest, greetings from Revtrip India pvt ltd! Thank you, so much for your valuable review and positive rating for us. We are glad to know that you enjoy your stay at our property and like our Hotel location, amenities, services etc. We look forward for again welcoming you in future. Thanks and regards Riya Sharma
good
Everything was good, just like dealing, food, reception.
Room: Double Deluxe Room non A/C
Hotel Orchid has replied on Sat Dec 22 12:44:56 IST 2018
Dear guest, greetings from Revtrip India pvt ltd! Thank you, so much for your valuable review and positive rating for us. We are glad to know that you enjoy your stay at our property and like our Hotel location, amenities, services etc. We look forward for again welcoming you in future. Thanks and regards Riya Sharma
Overall experience for my overnight stay is satisf
Room Hygiene is not up to the mark as expected and Matresses was old not with good quality, food service is good, toilet are maintained very well and hygiene. Room space for is congested little bit
Room: Single Deluxe A/C
Hotel Orchid has replied on Sat Dec 22 12:46:08 IST 2018
Dear guest, thank you, so much for your valuable review and positive rating for us. We're extremely apologies that you had to face such difficulties, problems in customer service is not something we are known for. As you can See from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to welcome you back to our new and improved Hotel. Thanks and regards Riya Sharma
The hotel is not value for money
soloThe bedcovers are dirty. And the bathroom shower is not working. I will not suggest anyone to stay in the hotel unless it is an emergency. There are very good hotels are nearby with good price. I will request MMT to remove this hotel from the list.
Room: standard non ac room
Hotel Orchid has replied on Sat Dec 22 12:47:09 IST 2018
Dear guest, thank you, so much for your valuable review and positive rating for us. We're extremely apologies that you had to face such difficulties, problems in customer service is not something we are known for. As you can See from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to welcome you back to our new and improved Hotel. Thanks and regards Riya Sharma
Never try to Stay Here
Disgusting. Never ever try to book room in this Hotel even they provide free of Cost. I booked 3 room for my Family when I checked in at 8 Pm they are giving us a room near Car Parking basement after a long argument they will give room where I can only stay for a night and then leave the room. Never Ever try to book the Room in this Hotel
Room: Standard Non Ac
Hotel Orchid has replied on Sat Dec 22 12:47:32 IST 2018
Dear guest, thank you, so much for your valuable review and positive rating for us. We're extremely apologies that you had to face such difficulties, problems in customer service is not something we are known for. As you can See from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to welcome you back to our new and improved Hotel. Thanks and regards Riya Sharma
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