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Bani Park, Jaipur
33 Ratings, 18 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has a mix of experiences from guests. While some appreciated the staff's politeness and good service, many faced issues like unclean rooms, non-functional amenities, and cold water complaints. Guests reported problems with AC controls and frequent maintenance issues. Although the location is convenient near the railway station, it was noted to be in an unhygienic area. Overall, the property has potential but needs serious improvements in cleanliness and service consistency.
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Poor Stay
There was no cleanliness in the room, even the lights did not work, the flash pipe was also licked, had to call again and again for hot water, it was still cold in the room.
Room: Classic
Poor accommodation
The room wasn't clean and ac switched off by hotel staff in night without informing me. The room tv wasn't working.
Room: Classic
Wonderful hotel, brilliant staff and service
Wonderful hotel, with gorgeous view, brilliant staff and service. Room was really comfy and warm. Highly recommend.
Room: Classic
Terrible Stay
Pathetic and the most terrifying stay ever. Worst hotel and hotelier. Everything was just pathetic. Already shared a lot of pics through e-mail, go through the same
Room: Classic
Terrible Stay
The hotel say low price issue and do not check in this hotel I pay extra 1200 rupees to stay in it is very very bad experience for my family 👎🏻
Room: Classic
Terrible Stay
It was the worst hotel that i have ever stayed in.
Room: Classic
Hotel O Suraj Villa has replied on Wed May 31 16:18:07 IST 2023
Hi, Anuj! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
No ac & no hot water
No ac & no hot water available
Room: Classic
Hotel O Suraj Villa has replied on Wed May 31 16:03:57 IST 2023
Hi, Ameer! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim
hotels is nice
good
Room: Classic
Hotel O Suraj Villa has replied on Wed Mar 22 18:35:06 IST 2023
Thank you for your kind words, Abhishek Yadav! We shall never stop pleasing you with our services. Keep giving us opportunity and we ensure to live upto your expectation whenever you visit us next time. Have a great day! Regards, Rachit
Terrible Stay
The hotel manager denied my stay in the property. I have to pay extra for the stay. No thanks
Room: Classic
Hygiene and water facility need to be improved
There was no any window or ventilation in the room and the blanket, cuisine etc were not that much fresh. Drinking water was not clean. They were providing normal tab water i guess. Staff behaviour was average
Room: Saver Single
Staff was very cordial
businessStaff was very cordial but hotel cleaning very dirty. Bathroom very dirty. Room was ok. Need to improve. Location was goos. Overall satisfactory. Not completely satisfied
Room: Classic (2X)
Hotel O Suraj Villa has replied on Mon Aug 30 12:02:27 IST 2021
Apologies for the problems you had faced, raghuveer! we have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, ivy
staff behaviour
Mr Rakesh Sharma helped. satisfied with stay. breakfast was not available
Room: Classic (2X)
Hotel O Suraj Villa has replied on Mon Mar 15 11:32:41 IST 2021
Hey, anup! thanks for rating us positively. We do apologize for the hassle faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, mike
Average quality
This hotel has no restaurant. My uncle and aunt suffered a lot for the absence of geyser. At night time cold water made my aunty seek.
Room: Classic Room
Hotel O Suraj Villa has replied on Sat Jan 04 11:47:38 IST 2020
We truly regret for the distress caused, Indrajit! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Akanksha!
Near to Station but in poor and unhygienic locality.
I have mixed reviews about this place. 1)the guy in reception started arguing about the discounted price of the room that the booking price is too less 2) 15 minutes walking distance from Jaipur station but in shady and unhygienic locality. 3) I ordered dinner at 9 :30 but the hotel either forgot or misplaced my order, I waited till 10: 45 pm then I contacted the reception, thankfully they arranged me dinner if I had waited some more I think I would have to sleep on empty stomach. 4)the intercom was not working and I had to go down to the reception again and again or had to call the reception guy on his personal number 5) they don't provide the AC remote to you and you have to contact the reception if you want to turn on or turn off the AC. 6) They turned off the AC in the morning at around 7 it was too hot as there were no windows for ventilation. Conclusion - should avoid staying here, won't recommend.
Room: Saver Single (X)
Hotel O Suraj Villa has replied on Thu Aug 08 20:10:33 IST 2019
Hi, Pritam! We're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully controlled and eliminated to the maximum extent. Regards, Pravin
The best Hotel near railway Station
The room was very neat and clean. The room had every facilities that you can get in a five star Hotel. Staff was very polite and very helpful
Room: Saver Single
Hotel O Suraj Villa has replied on Sat Jul 13 08:41:59 IST 2019
Hey, Naman varma! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we'll put in our continuous efforts to retain this love and make your experience nothing less than perfect to your next visit with us. Have a pleasant day ahead. :) Regards, Swarna.
Good Stay
Good hotel for those who searching near railway station and bus stand.
Room: Saver Single
Hotel O Suraj Villa has replied on Sat Jun 22 22:35:55 IST 2019
Hi, Gajendra! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Vishal
Service
Service is too good and good staff
Room: Saver Single
Hotel O Suraj Villa has replied on Tue Jun 11 09:45:33 IST 2019
Thanks for taking out your valuable time to rate us. We will work even hard to make your stay memorable one whenever you revisit us. Have a nice day.
Hotel staff is good and helpful
Location is near the Jaipur railway Station staff is good and helpful. Value for money
Room: Classic Room
Hotel O Suraj Villa has replied on Thu Jun 06 14:06:49 IST 2019
Dear Guest, thank you so much for the amazing feedback. Well put in our efforts to provide consistent service every time.
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