While the property has a serene ambience and is conveniently located near Prabhat Square, guest experiences highlight significant cleanliness issues, particularly with dirty linens and unkempt bathrooms. Many faced challenges during check-in, with unexpected extra charges and unavailability of booked rooms. The service quality was noted as lacking, and several guests found the rooms cramped and unsuitable for families. Overall, the property seems to have multiple areas needing improvement for a satisfactory stay.