The property has faced criticism due to unsatisfactory cleanliness, poor maintenance, and lack of basic amenities. Many guests reported malfunctioning AC units, non-operational elevators, and inadequate room service. While some mentioned friendly staff, overall experiences of rudeness and unprofessional behavior were common. Additionally, issues like absence of drinking water and extra charges for services not included in bookings led to significant disappointment. Despite a few positive notes about location, the overwhelming sentiment reflects a need for serious improvements.