The property highlights decent cleanliness and a secure environment, with several guests appreciating the staff's politeness. However, repeated concerns arise over unexpected extra charges at check-in and communication issues, particularly with non-local language speaking staff. While some guests enjoyed their stay, praising the facilities and overall experience, there are alarming reports of unprofessional behavior and lack of proper amenities like lift access and sanitation measures. The mixed reviews show a disparity in experiences.