Hotel location was excellent just 1km away from east gate of taj mahal, facility wise it was just satisfactory, most of the amenity they mention was not provided, rooms and washroom was clean, but some electric shockers were open and wire was coming out from it, it could have dangerous, staff behavior was just below average. Overall my rating is 3 out of 5
Hotel NoVo Agra has replied on Fri Aug 15 23:11:37 IST 2025
Dear Guest,
Thank you for sharing your feedback. We are glad you liked our location and cleanliness of the rooms and washrooms. We sincerely apologize for the inconvenience caused due to missing amenities and the condition of some electrical fittings. Your safety and comfort are our top priorities, and we have already taken steps to fix these issues immediately.
We also regret that our staff service did not meet your expectations. We will conduct additional training to ensure a more pleasant experience for our guests in the future.
We value your input and hope you will give us another opportunity to serve you better.
Warm regards,
Team Hotel NoVo Agra