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Review Of Hotel New West Tower

Madurai Main, Madurai | 900 m drive to Meenakshi Amman Temple

    User Rating & Reviews

    • everyone
    • family
    • solo
    • business
    2.4
    Average

    81 Ratings, 34 Reviews

    excellent
    9%
    very good
    17%
    average
    16%
    poor
    26%
    bad
    32%

    Last 10 Customer Ratings (Latest First)

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    • 2
    • 2
    • 4
    • 2
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property has a good location, easily accessible to the railway station and local temples, making it convenient for travelers. Guests appreciated the polite staff and some found the rooms decently clean. However, cleanliness issues were rampant, with multiple complaints about unclean rooms and bathrooms, mosquitoes, and a lack of basic amenities. There were also concerns about inadequate parking, hot water availability, and overall hygiene standards, leaving many feeling that the property doesn't offer good value for money.

    Sort by:

    Positive first
    1.0

    Please nobody stay in this hotel

    blackout m.family with 2 kids

    This is the wasted experience ever I faced during my travel, very bad and ugly rooms and bathrooms

    Travel Month: Jun 2025

    Room: Double Non AC

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    2.0

    Poor Stay

    gnanendra.family with 2 kids

    No ventilation.. no water .. tiny bathrooms, no power backup... no cleanliness... no hotel services...

    Travel Month: May 2025

    Room: Double Non AC

    2.0

    Poor Stay

    sindhiya t.

    The room was not clean. Bed alone was good. For that rate this room is not worthy.

    Travel Month: Mar 2025

    Room: Double Non AC

    1.0

    Terrible Stay

    ajay k.family with 2 kids

    It's very very bad it's less than 400 rooms not good no blankets no Hot water no cleaning no family rooms and above 2 KM temple near the old West tower. Both are different

    Travel Month: Mar 2025

    Room: Double Non AC

    2.0

    Poor Stay

    ashish y.family with 2 kids

    room me Safai nahi rahti hai chek in ke bad thoda bhut saf karte hai rat me macchar bhi bahut hai

    Travel Month: Feb 2025

    Room: Double Non AC

    4.0

    Good Stay

    nandhagopal m.

    Pros: staff were polite room was clean cons: mosquitoes toilet seat kept too high no hangers in bathroom decent stay, value for money

    Travel Month: Feb 2025

    Room: Double Non AC

    2.0

    Poor Stay

    mareeswaran s.

    Room not proper cleaning worst

    Travel Month: Jan 2025

    Room: Double Non AC

    4.0

    Good Stay

    rahul d.

    Check out and in time not comfortable

    Travel Month: Jan 2025

    Room: Double Non AC

    2.0

    Bad experience

    harshal j.group

    The room is very unhygienic and very small. Washroom is not clean. Staff is friendly with us but when we told to clean washroom they ignore it as-lo rooms are smelly.

    Travel Month: Jan 2025

    Room: Double Non AC

    1.0

    Lapses of Make My T

    jayanta b.couple

    Used linen provided. Unclean toilet. No car parking.

    Travel Month: Dec 2024

    Room: Double Non AC

    3.0

    Average Stay

    amit p.

    Ok

    Travel Month: Dec 2024

    Room: Double Non AC

    1.0

    Do not book this hotel

    omprakash g.family

    Worst experience. Rooms are very compact. Lot of mosquitoes and no power back if lights turn down. Staff member is asking for additional money.

    Travel Month: Dec 2024

    Room: Double Non AC

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    1.0

    Very bad experience

    venkatesh r.solo

    Very worst hotel no cleaning bad smell in room bad amenities bathroom no cleaning money all ways waste

    Travel Month: Oct 2024

    Room: Double Non AC

    1.0

    Terrible Stay

    manikandan.

    1

    Travel Month: Jun 2024

    Room: Double Non AC

    5.0

    Excellent Stay

    amsaveni v.

    I came to Madurai for makeup class. I slept safely in this place and went to class..

    Travel Month: Apr 2024

    Room: Double Non AC

    1.0

    Terrible Stay

    anthony r.loyalty-iconfamily

    There’s no proper parking for vehicles and right away hotel management told me there’s no parking so can’t give the hotel for stay

    Travel Month: Dec 2023

    Room: Double Non AC

    1.0

    Terrible Stay

    manohar l.

    The worst stinking rooms, washroom doesn't have water and too small, seems like during your one night stay you may get some infection/diseases i'll advice to spend little more rather than staying this stinking hole.

    Travel Month: Oct 2023

    Room: Double Non AC

    1.0

    Terrible Stay

    vineeta k.

    Very worst

    Travel Month: Aug 2023

    Room: Double AC Room

    1.0

    No 1 fraud hotel

    dilipan a.family

    No. 1 fraud hotel. I booked for 24hrs but they said will permit you for 12hra only from my checkin 8. 30pm to 11am. Don't have basic hot water facilities. As we stayed as family they provided room like giving to boozing guys and doing illegal things very worst exp faced. Make my trip should interfere here and monitor the integrity issues for the customers.

    Travel Month: Jun 2023

    Room: Double Non AC

    2.0

    Poor Stay

    saravanan a.

    Room stay was okay. But toilets were not able to use as found damages in closet water flush point.

    Travel Month: May 2023

    Room: Double Non AC

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