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Juhu, Mumbai | 2.4 km drive to Juhu Beach
366 Ratings, 160 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts an excellent location, just a short stroll from Juhu Beach, and features polite staff who provide decent service. Guests appreciated the spacious family rooms and cleanliness, although some found the amenities basic and inconsistent. Common complaints include slow check-in processes and noise disturbances from aircraft and adjoining rooms. The food quality received mixed reviews, with some praising it while others noted limited options and room service delays.
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Good Stay
Hotel was good Food is also good Area of Hotel is good Hotel Facilities and behaviour of Staff is also good
Room: PREMIUM ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Mon Sep 29 22:28:31 IST 2025
Dear Hari Krishnan Padmanabhan Sir, We really appreciated for your valuable review, Hoping the best stay once again and looking forward for your next visit. Thanks & Regards Pol S Sr.Duty Manager
nice one
It was nice stay, staff was polite. I would recommend others also to stay in this beautiful property
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West
Dear Shivam Srivastava Greetings for the Day!!! Thankyou so much for your positive feedback, our staff gets motivated and try and maintain higher standard of service. hope you will allow us to serve you again with more comfort and sweet memories. If you need any assistance feel free to contact us Best Regards Sandeep Telang Operation manager
Excellent Stay
It's good
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West
Dear Akshit Rajoria Greeting for the day !!! We are very thankful and pleased that you have given us 5 star rating. Such comments and feedback motivates us and our team, and we try to offer our best of service standards to all our guests. and train our staff to the highest standard of service level. And we can make sure all guest are comfortable and can have a memorable stay with us. so we can ensure all your future stay with us is best at all times. Thankyou and regards Sandeep Telang Operation Manager
Excellent Stay
Easy approach to hotel as location is on road just, cleanness maintained all over, staff also co operative and what all a customer more wants, property is also well maintained. I tau satisfied.
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat Jun 14 22:08:42 IST 2025
Dear Mr. Ankur Jain Thank yo for you valuable feedback, it will help our staff to be motivated and improve on better services to all our guest. Warm Regards Sandeep Telang Operation Manager
Mumbai house good sugesstion by make my trip
The staff at this hotel was extremely friendly and helpful, making my stay very enjoyable. The room was clean and well-equipped, and the location was ideal for getting around the city. I highly recommend this hotel because of its excellent service and comfortable accommodations.
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat Jun 14 22:09:21 IST 2025
Dear Mr. Robin Talwadiya Thank yo for you valuable feedback, it will help our staff to be motivated and improve on better services to all our guest. Warm Regards Sandeep Telang Operation Manager
Good Stay
The staff at this hotel was extremely friendly and helpful, making my stay very enjoyable. The room was clean and well-equipped, and the location was ideal for getting around the city. I highly recommend this hotel because of its excellent service and comfortable accommodations.
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 31 16:47:16 IST 2025
Dear Robin Tlwadia, Good Day !!! Thankyou for your valuable comments, Such comment motivate our staff and make us improve our standard and services. Hope you will visit us again and more and better improvement in services and comfort. Regards Sandeep Telang Operation Manager
Poor Stay
All are avg
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sun Jun 01 11:28:46 IST 2025
Dear Kranthi Kyatham Good Day !!! Firstly accept my apology for the discomfort caused to you during your stay. Please can you allow us to know what exactly we lack in providing you our service, So that necessary action and training can be provide to our staff, and we can overcome it. Your feedback is valuable to us, still we are continually try to improve our standard and quality in all aspect so that guest are comfortable and enjoy the stay with good memories. Please allow us to serve you again with improve standards and services and hope this time you will rate us with full points. Regards Sandeep Telang Operations Manager
Average Stay
Location is good , room services is slow , food is average, behaviour of staff is average , need to improve
Room: DELUXE ROOM|PREMIUM ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Mon May 26 10:28:53 IST 2025
Dear M. Jignesh Panchal Thank you very much for your valuable feedback, Necessary training and action taken to improve room service standard also we have implemented some changes in food dishes and proper attention and focus is given on food quality. Rest be assured your future stay with us, will be pleasant comfortable and all your expectation will be meet. Please allow us to serve you again and with sweet memories and new standard of services implemented. Regards Sandeep Telang Operation Manager
Poor Stay
Since the start door lock is not working. After calling one of the receptionist he helped. After coming back it got locked again and we had to wait for hours to get it opened. Horrible experience
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sun May 25 09:33:28 IST 2025
Dear Mr. Payel Roy My apology for the inconvenienced cause, we have taken you comments seriously and have taken necessary step and have replace the lock, as it was technical error and was rectified immediately, Sorry for all the discomfort. Now all has me perfectly done and necessary maintenance precaution has be applied. Hope you will allow us to serve you again and make you fell the difference in services and make you have a comfortable and memorable stay with us. Regards Sandeep Telang Operation Manager
Average Stay
location clean,but still front the hotel entrance from outside should be cleaned on daily basis.(house keeping department food,we hd brekfast,but not that good for that price we paid, better can have at outside restaurant, atlas it once choice of taste. amenities -Good service -Good Best thing is rooms r good andclean . price for the brekfast we had was not worth. worst experience was,like some guest parked the car infront of our car and front office(female )was unaware as of which guest car it was, looks like no proper handover from night front office on dutyor security.i hv worked in hotel industry 14 yrs n we know proper interaction should b there among co workers to run smoothly.I hd official appointment at frro,apprx half an hour they doing inquiry of that car,at last they got it. one front office guy was very humble n polite( i interacted only,on phone.with him, we reached hotel around 4 am ,hardly we got sleep due to disturbance of plane noise since airport is closed by.
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Tue May 27 18:46:33 IST 2025
Dear Elaine, My apology for the discomfort caused during your stay, we have taken necessary step to overcome your concern, all staff have been trained and implement a standard to clean all public area of the hotel. We have added variety of new dishes in breakfast menu, and the buffet spread is also changed daily, We are reworking on the pricing so that few more dishes can be added and justify the buffet breakfast price, As the security keep the cars keys in his custody and some miscommunication has delay the service , register has been maintained and its under supervision of Front Office Department. Rest is assured we have taken your feedback on top most priority and changes are done, hope your next visit you will be enjoying a comfortable stay with us. Regards Sandeep Telang Operation Manager
Poor Stay
The hotel was not clean not even a good service they are providing unwashed mug and plates in the room the bathroom is so terrible, i was sick in the morning and i asked to serve me the breakfast in my room and they are not serving me breakfast in the room and they are telling me that breakfast is available in boffe pls go and have from there i told them im sick but they are not even bothering that such a horrible experience
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:28:46 IST 2025
Dear MR. Said Fariz My Apology for the inconvenienced caused. We have taken you comments seriously . And given staff necessary training. and have made sure this standard has improved. Necessary action has been taken on staff not following the standards. Hope you will give us an opportunity to serve you better on your next visit. Please be out guest i will personally take care and make sure your stay is comfortable and Memorable. Warm regards Sandeep Telang Operation Manager
Good Stay
Stay comfortable and service good
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:30:35 IST 2025
Dear Mr. Satish Kumar Thank yo for you valuable feedback, it will help our staff to be motivated and improve on better services to all our guest. Warm Regards Sandeep Telang Operation Manager
poo
I had booked a Suit Room and stayed on the 7th floor. The room was clean and comfortable. However, the bathroom was disappointing — there were a lot of mosquitoes, and the fittings were in poor condition with multiple leakages. The restaurant facilities were also below expectations. It is located on the 3rd floor, and unfortunately, the AC was not working, which made the dining experience uncomfortable. Moreover, the restaurant menu was very limited — no soups, starters, or variety. They served only sabzi, roti, and papad. Overall, the management needs serious improvement in terms of hospitality and basic amenities. I hope they address these issues for the comfort of future guests. At present, I would not recommend this place.
Room: SUITE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:33:42 IST 2025
Dear Mr. Bhaumik Kothari We meet on checkout all you comments were taken seriously and have taken necessary action to overcome all the inconvenience. Hope your future stay will be comfortable and memorable allow us to serve you again. Warm Regards Sandeep Telang Operation Manager
Good Stay
Coordination between reception kitchen and room service team to be improved
Room: SUITE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:36:48 IST 2025
Dear Mr. Mohan Lal Patel We have taken you valuable feedback as our top priority and necessary training and action are taken communication skill has been improved. Your future stay will definitely memorable and comfortable. Warm Regards Sandeep Telang Operation Manager
Excellent Stay
location super
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:45:59 IST 2025
Dear Mr. Shashank Singh Thank you so much for you valuable time and feedback, Sure such comments motivate our staff and make them feel proud of the service render to guest and looking for more ways it improve service standards and for better guest satisfaction. Warm Regards Sandeep Telang Operation Manager
Nice room and great location
Nice rooms, great location with helpful and polite staff. I recommend this stay for your next trip to Mumbai
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:50:52 IST 2025
Dear Mr. Anshul Jaswal Thank you so much for you valuable time and feedback, Sure such comments motivate our staff and make them feel proud of the service render to guest and looking for more ways it improve service standards and for better guest satisfaction. Warm Regards Sandeep Telang Operation Manager
Disappointed, pathetic. Need to improve checkin, checkout process.
Checkin process is lengthy. First id, then they will ask to enter your details in register and then will ask you to wait for 15-20 minutes as they will make entry in computer, print form and then ask you again after 20 minutes to enter address mob, sign in the printed forms. Haven’t seen this anywhere else in India. Then Room has only 1 towel. Very basic hotel. The bathroom exhaust is louder than the planes engine. They keep a tray with paid items. When we checked out in morning, no one at reception. Was asked by security guard to wait. Our cab is standing at the hotel, we were rushing to catch morning flight. After, 10 minutes someone will come then they will check if you have used any paid items in the room. Frustrating experience. Then after 5 minutes another person comes at reception and then we are good to go. This is when we are travelling with family of 2 adults, 1 child 10 yrs and 1 infant 1 yr old. Treatment is like as if you have stolen their paid items in the room and you need to wait till someone comes and verifies nothing is missing. Pathetic. It is better to keep the paid items at reception in this case. Try to give customers a better experience and stay. Will not stay again or recommend to people with family, and do not book cab to airport unless their checkout and room verification is done. Else you might miss the flight or the waiting cab charges that you have booked.
Room: PREMIUM ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Fri Jul 11 10:49:54 IST 2025
Dear Mr. Chintamani Ojha, Greeting for the Day !!! My Apology for the discomfort cause during your stay with. Rest be assure all necessary and preventive measure has been taken and implemented. New staff and professional training and SOP has been in implementation, Be assured and please give us an opportunity to serve you and overcome past experience with sweet memories and with pleasure and comfort to you. Regards Sandeep Telang Operation Manager
Excellent Stay
Excellent location . Juhubeach is just 100m away. Hotel room was excellent with all facilities which were mentioned during booking. Service staff was well behaved . Every Service call was attended within 5 mins. Vegetable Khidri was awesome. Best value for money
Room: SUITE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Sat May 24 16:52:08 IST 2025
Dear Mr. Subhas Panja Thank you so much for you valuable time and feedback, Sure such comments motivate our staff and make them feel proud of the service render to guest and looking for more ways it improve service standards and for better guest satisfaction. Warm Regards Sandeep Telang Operation Manager
Excellent Stay
Good results money vasul nice stay good experience very good very well
Room: DELUXE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Wed Mar 26 11:44:55 IST 2025
Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you had an excellent stay and a positive experience. It's always great to know that our efforts to provide value are appreciated. We look forward to welcoming you back!
Good Stay
I was stay in suite room. Room was beautiful, Very clean and comfortable room and it's also near to Juhu beach. So you can walk Juhu beach and you can stay at this hotel.
Room: SUITE ROOM
Hotel Mumbai House Juhu, Santacruz West has replied on Wed Mar 26 11:45:16 IST 2025
Dear Guest, Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay in the suite and found the room beautiful, clean, and comfortable. It's wonderful to know you appreciated the hotel's proximity to Juhu Beach. We hope to welcome you back again soon!
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