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Review Of Hotel Minerva Residency

Grant Road, Mumbai | 2.2 km drive to Mumbai Chowpatty Beach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    74 Ratings, 32 Reviews

    excellent
    19%
    very good
    24%
    average
    26%
    poor
    14%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 1
    • 4
    • 2
    • 2
    • 1
    • 1
    • 2
    • 3

    Rating Categories

    • Location3.4
    • Cleanliness3.6
    • Room3.4
    • Hospitality4.0
    • Value For Money3.3
    • Facilities3.0
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property's convenient location near Mumbai Central, making travel easy. While some found the staff friendly and service decent, many pointed out a lack of cleanliness and maintenance, with issues like dirty rooms, broken facilities, and pest problems. Though small, some rooms are equipped with basic amenities like AC and TV. Value for money is debated given the high prices against limited facilities.

    Sort by:

    Positive first
    1.0

    Different from photo

    rogena k.family

    Photo shows good condition rooms but it is totally different with no hygiene. Terrible blankets and pillow cases. Hair all over floor. Entrance looks some broken building. Staff doesn’t cooperate well.

    Travel Month: Jun 2023

    Room: Deluxe Triple Room

    2.0

    Hotel review

    shantanu i.couple

    Please book this only as a last option. The pictures shown , is way different than the reality. The handle of bathroom was totally broken also there was a big hole in the washroom door.

    Travel Month: Jun 2023

    Room: Deluxe Triple Room

    2.0

    Pretty poor for the price

    guruprasad c.solo

    The room was dirty, had cockroaches in the room. Bathroom was poor, the entrance was dirty and looked like an abandoned place. Should keep rooms clean

    Travel Month: May 2023

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    ruhul a.couple

    Good service and nice staff room is very clean

    Travel Month: Apr 2023

    Room: Deluxe Double Room

    3.0

    Issue with amount charged

    afzal a.loyalty-iconsolo

    I booked a double bedroom. This means 2 people can stay in the room. I had a visitor for a couple of hours. May be stayed for 3 hours and the hotel management charged me an additional 1000. There was no receipt issued. They said i should have mentioned an additional name while making a booking. There was nothing mentioned in the rules shared by mmt. Then why was i been cheated.

    Travel Month: Mar 2023

    Room: Deluxe Double Room

    Hotel Minerva Residency has replied on Sat Mar 25 16:06:56 IST 2023

    Dear guest, greetings! thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectation. We look forward to having the chance to welcome you again in order to let you good memories. Your satisfaction is very important to us with warm regards, hotel minerva residency and team.

    4.0

    Good Stay

    madhu k.loyalty-icon

    The stay is good and hygienic. Everything is neatly maintained. The room dimensions are small. The only thing is the hotel is a bit far from the grant road station but it is a walkable distance. One can visit and stay at this hotel.

    Travel Month: Feb 2023

    Room: Deluxe Double Room

    Hotel Minerva Residency has replied on Sat Mar 25 16:34:58 IST 2023

    Dear guest, greetings! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With warm regards, hotel minerva residency and team.

    4.0

    Located in the heart of the city

    gaurav s.business

    Traveling around was easy due to the location

    Travel Month: Feb 2023

    Room: Deluxe Double Room

    3.0

    Average Stay

    kapil d.

    High price value not facilities

    Travel Month: Feb 2023

    Room: Deluxe Double Room

    3.0

    Family review

    varun.family

    Decent staff and over all experience, i would say average experience, not very bad but also not very good.

    Travel Month: Feb 2023

    Room: Deluxe Triple Room

    Hotel Minerva Residency has replied on Mon Feb 20 15:48:17 IST 2023

    Dear guest, greetings! thank you for your review we appreciate your feedback we would love to host you in the near future. With warm regards, hotel minerva residency and team

    1.0

    Spoil your trip.

    prabhat a.family

    Horrible experience. The supporting staff was very rude and no help even from make my trip.

    Travel Month: Oct 2022

    Room: Deluxe Double Room

    Hotel Minerva Residency has replied on Fri Oct 21 14:56:08 IST 2022

    Dear guest, greeting from hotel minerva residency, we appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more effort to train the team to ensure such issues are not repeated with other guests with warm regards hotel minerva residency & team.

    3.0

    Facilities

    hardik p.solo

    Few facilities not available here

    Travel Month: Aug 2022

    Room: Deluxe Triple Room

    Hotel Minerva Residency has replied on Fri Oct 21 14:53:54 IST 2022

    Dear guest, greetings, thank you for your review and we welcome your feedback we have noted down your suggestion and will speak to the management. We look forward to welcoming you back soon. With warm regards, hotel minerva residency & team.

    4.0

    Hotel mimerrva

    sanket p.group

    Sanitize hotel room. This like a safety purpous of corona time.

    Travel Month: Feb 2021

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Thu Mar 25 12:58:51 IST 2021

    Dear guest, greetings! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. With warm regards, hotel minerva residency and team

    1.0

    Unpleasant and non professional staff

    lokesh d.family

    I had worst experience and vl never suggest anyone to stay there with family, small and dirty room including bathroom

    Travel Month: Feb 2021

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Thu Mar 25 12:51:28 IST 2021

    Dear guest, greetings! we sincerely apologize to you for the discomfort you had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more efforts to train the team to ensure such issues are not repeated with other guests. With warm regards, hotel minerva and residency

    4.0

    Staff bheaviour

    shubham r.solo

    Staff was well behaved and helpful as well, rooms were also arranged well

    Travel Month: Jan 2021

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Thu Mar 25 12:46:25 IST 2021

    Dear guest, greetings! we welcome your feedback and sincerely appreciate you taking the time out to write such an amazing review. Your positive comments are truly a delightful source of encouragement for the entire team. With warm regards, hotel minerva residency and team

    5.0

    Satisfied

    jignesh k.loyalty-iconsolo

    Good value of money in prime location

    Travel Month: Oct 2020

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Mon Oct 12 17:38:14 IST 2020

    Dear guest, greetings from hotel minerva residency! we are very happy that you shared your response towards our hotel on digital platform. It's very encouraging for us that you are satisfied with our service and hotel. We will look forward to serve you again in the future. With warm regards, hotel minerva residency and team.

    4.0

    Good Stay

    g v.family

    It was a good feeling staying at hotel. Staff response was good. They were very friendly. Supported us for location review.

    Travel Month: Mar 2020

    Room: Triple Room

    Hotel Minerva Residency has replied on Wed Mar 18 12:42:16 IST 2020

    Dear guest, greetings from Minerva Residency! Thank you for sharing this positive feedback on this platform as it means a lot to us. We are glad that you had a good stay. We have conveyed your response to our staff and they are elated. We look forward to hosting you again on your next visit. With warm regards, Minerva Residency and team.

    2.0

    Poor Stay

    brijesh s.business

    Not. Happy with room size as they are charging so much of money as well as room. Service. Need to improve

    Travel Month: Jan 2020 (3-Night Stay)

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Fri Mar 13 16:53:45 IST 2020

    Dear guest, greetings from Minerva Residency! Thank you for sharing this feedback on this platform as it helps us improve. We have noted the issues you had and we will work to improve. We hope you will give us another chance of hosting you again so that you can witness the overall improvement. With warm regards, Minerva Residency and team.

    3.0

    Not so good not so bad

    mohammedayaz p.business

    Room was clean but not up to the mark they can pay more attention on cleaning part and toiletries

    Travel Month: Feb 2020

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Fri Feb 28 18:34:20 IST 2020

    Dear guest, greetings from Minerva Residency! Thank you for taking the time out from your busy schedule to write this review. We are glad that you had a good stay. We noted your suggestions about the issues you faced and we will work upon them to improve. We hope you will visit us again and give us another chance so that you can witness the overall improvement. With warm regards, Minerva Residency and team.

    3.0

    A small solo trip, decent hotel. Not the best neither the worst!

    om b.business

    The hotel is very close to Mumbai Central, that's the best part. It’s at a walking distance but its location is inside a small lane where no one will expect a hotel. It’s quite small and the room is ideal for one person only. Do not and i mean do not stay with your wife or children as the area gives a negative vibe with the surrounding garage. Washroom was clean, staff was prompt and room was clean too. Bedsheet had stains and TV was working fine. AC was working though there was no hot water.

    Travel Month: Feb 2020

    Room: Deluxe Room

    Hotel Minerva Residency has replied on Sat Feb 15 18:16:18 IST 2020

    Dear guest, greetings from Minerva Residency! Thank you for taking the time out from your busy schedule to write this review. We are glad that you had a good stay. We noted your suggestions about the issues you faced and we will work upon them to improve. We hope you will visit us again and give us another chance so that you can witness the overall improvement. With warm regards, Minerva Residency and team.

    1.0

    Poor hotel

    sameer n.friends

    Hotel was low level. Cost was very high. No proper cleaners. Still, it was MMT assured hotel.

    Travel Month: Jan 2020

    Room: Triple Room

    Hotel Minerva Residency has replied on Wed Jan 22 18:02:59 IST 2020

    Dear guest, greetings from Minerva Residency! Thank you for sharing this feedback on this platform as it helps us improve. We are very sorry that you had an unpleasant stay. We have noted the issues you had and we will make sure that it won't happen again. We hope you will forgive us and give us another chance of hosting you again on your next visit so that you can witness the overall improvement. With warm regards, Minerva Residency and team.

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