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You are booking hotel for more than 30 days
Grant Road, Mumbai | 2.2 km drive to Mumbai Chowpatty Beach
74 Ratings, 32 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's convenient location near Mumbai Central, making travel easy. While some found the staff friendly and service decent, many pointed out a lack of cleanliness and maintenance, with issues like dirty rooms, broken facilities, and pest problems. Though small, some rooms are equipped with basic amenities like AC and TV. Value for money is debated given the high prices against limited facilities.
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Different from photo
Photo shows good condition rooms but it is totally different with no hygiene. Terrible blankets and pillow cases. Hair all over floor. Entrance looks some broken building. Staff doesn’t cooperate well.
Room: Deluxe Triple Room
Hotel review
Please book this only as a last option. The pictures shown , is way different than the reality. The handle of bathroom was totally broken also there was a big hole in the washroom door.
Room: Deluxe Triple Room
Pretty poor for the price
The room was dirty, had cockroaches in the room. Bathroom was poor, the entrance was dirty and looked like an abandoned place. Should keep rooms clean
Room: Deluxe Double Room
Excellent Stay
Good service and nice staff room is very clean
Room: Deluxe Double Room
Issue with amount charged
soloI booked a double bedroom. This means 2 people can stay in the room. I had a visitor for a couple of hours. May be stayed for 3 hours and the hotel management charged me an additional 1000. There was no receipt issued. They said i should have mentioned an additional name while making a booking. There was nothing mentioned in the rules shared by mmt. Then why was i been cheated.
Room: Deluxe Double Room
Hotel Minerva Residency has replied on Sat Mar 25 16:06:56 IST 2023
Dear guest, greetings! thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reach your expectation. We look forward to having the chance to welcome you again in order to let you good memories. Your satisfaction is very important to us with warm regards, hotel minerva residency and team.
Good Stay
The stay is good and hygienic. Everything is neatly maintained. The room dimensions are small. The only thing is the hotel is a bit far from the grant road station but it is a walkable distance. One can visit and stay at this hotel.
Room: Deluxe Double Room
Hotel Minerva Residency has replied on Sat Mar 25 16:34:58 IST 2023
Dear guest, greetings! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With warm regards, hotel minerva residency and team.
Located in the heart of the city
Traveling around was easy due to the location
Room: Deluxe Double Room
Average Stay
High price value not facilities
Room: Deluxe Double Room
Family review
Decent staff and over all experience, i would say average experience, not very bad but also not very good.
Room: Deluxe Triple Room
Hotel Minerva Residency has replied on Mon Feb 20 15:48:17 IST 2023
Dear guest, greetings! thank you for your review we appreciate your feedback we would love to host you in the near future. With warm regards, hotel minerva residency and team
Spoil your trip.
Horrible experience. The supporting staff was very rude and no help even from make my trip.
Room: Deluxe Double Room
Hotel Minerva Residency has replied on Fri Oct 21 14:56:08 IST 2022
Dear guest, greeting from hotel minerva residency, we appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more effort to train the team to ensure such issues are not repeated with other guests with warm regards hotel minerva residency & team.
Facilities
Few facilities not available here
Room: Deluxe Triple Room
Hotel Minerva Residency has replied on Fri Oct 21 14:53:54 IST 2022
Dear guest, greetings, thank you for your review and we welcome your feedback we have noted down your suggestion and will speak to the management. We look forward to welcoming you back soon. With warm regards, hotel minerva residency & team.
Hotel mimerrva
Sanitize hotel room. This like a safety purpous of corona time.
Room: Deluxe Room
Hotel Minerva Residency has replied on Thu Mar 25 12:58:51 IST 2021
Dear guest, greetings! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. With warm regards, hotel minerva residency and team
Unpleasant and non professional staff
I had worst experience and vl never suggest anyone to stay there with family, small and dirty room including bathroom
Room: Deluxe Room
Hotel Minerva Residency has replied on Thu Mar 25 12:51:28 IST 2021
Dear guest, greetings! we sincerely apologize to you for the discomfort you had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more efforts to train the team to ensure such issues are not repeated with other guests. With warm regards, hotel minerva and residency
Staff bheaviour
Staff was well behaved and helpful as well, rooms were also arranged well
Room: Deluxe Room
Hotel Minerva Residency has replied on Thu Mar 25 12:46:25 IST 2021
Dear guest, greetings! we welcome your feedback and sincerely appreciate you taking the time out to write such an amazing review. Your positive comments are truly a delightful source of encouragement for the entire team. With warm regards, hotel minerva residency and team
Satisfied
soloGood value of money in prime location
Room: Deluxe Room
Hotel Minerva Residency has replied on Mon Oct 12 17:38:14 IST 2020
Dear guest, greetings from hotel minerva residency! we are very happy that you shared your response towards our hotel on digital platform. It's very encouraging for us that you are satisfied with our service and hotel. We will look forward to serve you again in the future. With warm regards, hotel minerva residency and team.
Good Stay
It was a good feeling staying at hotel. Staff response was good. They were very friendly. Supported us for location review.
Room: Triple Room
Hotel Minerva Residency has replied on Wed Mar 18 12:42:16 IST 2020
Dear guest, greetings from Minerva Residency! Thank you for sharing this positive feedback on this platform as it means a lot to us. We are glad that you had a good stay. We have conveyed your response to our staff and they are elated. We look forward to hosting you again on your next visit. With warm regards, Minerva Residency and team.
Poor Stay
Not. Happy with room size as they are charging so much of money as well as room. Service. Need to improve
Room: Deluxe Room
Hotel Minerva Residency has replied on Fri Mar 13 16:53:45 IST 2020
Dear guest, greetings from Minerva Residency! Thank you for sharing this feedback on this platform as it helps us improve. We have noted the issues you had and we will work to improve. We hope you will give us another chance of hosting you again so that you can witness the overall improvement. With warm regards, Minerva Residency and team.
Not so good not so bad
Room was clean but not up to the mark they can pay more attention on cleaning part and toiletries
Room: Deluxe Room
Hotel Minerva Residency has replied on Fri Feb 28 18:34:20 IST 2020
Dear guest, greetings from Minerva Residency! Thank you for taking the time out from your busy schedule to write this review. We are glad that you had a good stay. We noted your suggestions about the issues you faced and we will work upon them to improve. We hope you will visit us again and give us another chance so that you can witness the overall improvement. With warm regards, Minerva Residency and team.
A small solo trip, decent hotel. Not the best neither the worst!
The hotel is very close to Mumbai Central, that's the best part. It’s at a walking distance but its location is inside a small lane where no one will expect a hotel. It’s quite small and the room is ideal for one person only. Do not and i mean do not stay with your wife or children as the area gives a negative vibe with the surrounding garage. Washroom was clean, staff was prompt and room was clean too. Bedsheet had stains and TV was working fine. AC was working though there was no hot water.
Room: Deluxe Room
Hotel Minerva Residency has replied on Sat Feb 15 18:16:18 IST 2020
Dear guest, greetings from Minerva Residency! Thank you for taking the time out from your busy schedule to write this review. We are glad that you had a good stay. We noted your suggestions about the issues you faced and we will work upon them to improve. We hope you will visit us again and give us another chance so that you can witness the overall improvement. With warm regards, Minerva Residency and team.
Poor hotel
Hotel was low level. Cost was very high. No proper cleaners. Still, it was MMT assured hotel.
Room: Triple Room
Hotel Minerva Residency has replied on Wed Jan 22 18:02:59 IST 2020
Dear guest, greetings from Minerva Residency! Thank you for sharing this feedback on this platform as it helps us improve. We are very sorry that you had an unpleasant stay. We have noted the issues you had and we will make sure that it won't happen again. We hope you will forgive us and give us another chance of hosting you again on your next visit so that you can witness the overall improvement. With warm regards, Minerva Residency and team.
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