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Review Of Hotel Kay Kay's@Mall Road

Mall Road, Nainital | About a minute walk to Nainital Lake

    User Rating & Reviews

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    • group
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    4.1
    Very Good

    505 Ratings, 322 Reviews

    excellent
    47%
    very good
    30%
    average
    16%
    poor
    4%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 4
    • 4
    • 5
    • 5
    • 4
    • 5
    • 4

    Rating Categories

    • Location4.2
    • Cleanliness4.0
    • Room4.0
    • Value For Money3.8
    • Facilities3.9
    • Hospitality4.4
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    Review Summary

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    • Location is excellent, right on Mall Road and across Naini Lake.
    • Staff is friendly, attentive, and provides great service.
    • Rooms are clean, although some find them small and compact.
    • Food quality is appreciated and reasonably priced.
    Read more

    Sort by:

    Positive first
    5.0

    Excellent Stay

    nirmal g.family

    Though costly but clean, and accessible hotel in Nainital, room is small but cute and clean, washroom is clean and clear

    Travel Month: Nov 2025

    Room: Economy Room

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    5.0

    Excellent Stay

    saurabh s.family with 1 kid

    we stayed there for 4 days then extended our stay for 1 more day. It was a great experience and I would like to mention Mr. Anil for their hospitality and other staff as well. Everything for sightseeing and jungle safari was arranged by the hotel itself. Mr. puran singh acquaintance of Mr. Anil took us for sightseeing in the cab/ taxi,for jungle safari at phanto zone, took us to ranikhet and drop us back at kathgodam railway station. I would like to mention Mr. Dinesh Singh at the hotel,he took care of our food cravings for 5 days. Pros Location - Mall road in front of Lake,near boating, near zoo, near naina devi temple. Good food with reasonable rates and good hospitality. Hot water is available all the time. Cons Rooms are a little small. Hot water is not available in washbasin so you have to fill the mug or other utensil from other tap for use. Suggestion-a little plumbing work can fix the above con. Well you can definitely stay here at nainital.

    Travel Month: Nov 2025 (4-Night Stay)

    Room: Economy Room

    4.0

    Good Stay

    sushil k.family

    The location is good, in front of Nani lake, good for those who want to explore Nanital City in one Day

    Travel Month: Nov 2025

    Room: Lake View Room

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    5.0

    Excellent Stay

    sayan d.family with 1 kid

    Location is very good in the Mall road. Hotel staffs are very good. Rooms also very good for 2 to 3 days stay.

    Travel Month: Oct 2025

    Room: Economy Room

    4.0

    About location/ rooms

    saurabh k.family with 1 kid

    Nice location, clean room, easy to find location. Nice behaviour of staff, food is not best but good

    Travel Month: Oct 2025

    Room: Economy Room

    4.0

    Nice stay in Hotel Kay kay In Nainital mall road.

    arindam b.family with 1 kid

    We spent 2 days in Hotel Kay kay. Best part of the hotel is it's location. It is located in Nainital mall road very near to the bus stand. We got nice view of Nainital lake from hotel window & terrace. Also we would like to praise hotel food & hospitality. We got tasty non veg food with nice taste & reasonable price. Hotel stuffs were also very polite & cooperative. They only reason to give this hotel a 4 star is size of the room. We booked 2 economy rooms. Economy rooms are terribly compact in this hotel. 1 room was still ok but the other one was very small & bathroom was also very small. It was absolutly not suitable for 2 persons. Though both the rooms were neat & clean.

    Travel Month: Oct 2025

    Room: Economy Room

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    1.0

    Terrible Stay

    amit v.family with 1 kid

    Please improve your service and place. This is not hotel only disgusting place. There hv no own parking, room like cottage. Bed like ,,,,,,,,,hv no words. There only one person Rohit

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Lake View Room

    4.0

    Good Stay

    sudipta d.family with 1 kid

    Location of the hotel is very good and lake view. Room is neat & clean. However food quality & quantity is not upto the mark. We enjoyed the stay with good view of mall road and lake.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Lake View Room

    4.0

    Good Stay

    mayank j.family

    The hotel staff was excellent, very polite and helpful. They gave us an early check-in at 8:30 AM and even got us toothpaste when we forgot to bring it. Overall, a great experience but rooms were a bit small and food taste was average, but the location was perfect: right in front of the lake, on Mall Road, and just a 5–7 minute walk from the bus stand.

    Travel Month: Aug 2025

    Room: Standard Non Lake Facing Room

    3.0

    Average Stay

    chandrakanta s.

    Overall Good. Need more improvement, very cozy room. Rooms could have been more clean.

    Travel Month: Jul 2025

    Room: Economy Room

    Hotel Kay Kay's@Mall Road has replied on Fri Jul 25 17:44:32 IST 2025

    Hi! Chandrakanta . Thanks for taking out time to write to us. We will see to it that u get a much cleaner room the next time u visit us.

    5.0

    Excellent Stay

    kharika s.family

    The experience was good the staff was very well mannered and hospitality was very nice

    Travel Month: Jul 2025

    Room: Standard Non Lake Facing Room

    Hotel Kay Kay's@Mall Road has replied on Fri Jul 25 17:47:27 IST 2025

    Hi! Kharika. thanks for taking out time to write to us it was a pleasure hosting you. Having a 5 star rating from valued customer like you really encourages to serve you in a match better manner than next time is it us. Thanks for writing to us how to see you

    4.0

    Good Stay

    anjay k.couple

    best stay not climbing. Hotel Is in Mall road best location for zoo and Naina devi temple. Infront of Lake view is good best stay not climbing.

    Travel Month: Jul 2025

    Room: Economy Room

    4.0

    Good Stay

    imran a.family with 2 kids

    Property location is nice,room was small but it was neat and clean,staff also good..

    Travel Month: Jun 2025

    Room: Lake View Room

    Hotel Kay Kay's@Mall Road has replied on Tue Jul 08 12:45:47 IST 2025

    Hi! Imran. Thanks for taking out time to write to us. It's nice to know that you liked your stay in our property. Hope to see you soon.

    4.0

    Good Stay

    yogesh a.family with 2 kids

    Location of property is very good, staff was supportive. Cleaning could be better

    Travel Month: Jun 2025

    Room: Economy Room

    Hotel Kay Kay's@Mall Road has replied on Tue Jul 08 12:46:39 IST 2025

    Hi! Yogesh. Thanks for taking out time to write to us. It's a pleasure hosting u. Hope to see you soon.

    4.0

    Good Stay

    shashank s.family with 2 kids

    Nice stay, staff is good, polite and helpful. Food is nice and charges are reasonable. The location is good. The room and washroom were neat and clean. Enjoyed staying

    Travel Month: Jun 2025

    Room: Lake View Room

    Hotel Kay Kay's@Mall Road has replied on Tue Jul 08 12:48:44 IST 2025

    Hi! Shashank. It's nice to know that you liked your stay in our property. Every review is important to us. Nice reviews like theses really motivates everyone to serve you in a much better manner the next time you visit us.

    5.0

    Excellent Stay

    pankaj s.family with 1 kid

    The food was good, Location in Mall Road near the bus stand, Lake view is not possible just because of many trees in Mall road but for nature view it's all awesome...

    Travel Month: Jun 2025

    Room: Lake View Room

    Hotel Kay Kay's@Mall Road has replied on Wed Jul 02 12:26:25 IST 2025

    Hi! Pankaj. Thanks for taking out time to write to us. It's nice to have a 5 Star rating from a valued customer like you. It's nice to know that you liked your stay in our property. Hope to see you soon.

    4.0

    overall experience is very good, thanks MMT and Kay Kay also

    rahul r.family

    At the time of check in, the room and bathroom were found to be very clean, reception and other staff were well behaved, but the room was not cleaned for the other two days due to which the dustbin was also full, food was also very cheap and much better than the food outside, Babuji sitting at the reception was very well behaved, my experience with my family this hotel for Nainital trip was very good, but housekeeping (cleaning) staff was found to be drunk less during the day and more at night! i i love this hotel ❤️

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Lake View Room

    Hotel Kay Kay's@Mall Road has replied on Wed Jul 02 12:30:35 IST 2025

    Hi! Rahul. Thanks for taking out time to write to us. Sir if your room was not cleaned you should have informed the reception .

    2.0

    Poor Stay

    bharat b.family

    staaff behaviour is very rude and poor.. jo room book kiya vo diya nhi... check out ke time remote ya koi bhi saman gayab kar dete hai.. phir kehte hai ki apne miss kiye phir payment vasulte hai... pura ( food room mangement staff and house keeping staff) hamesha nashe mai rahta hai.. houskeeping staaf pura din nashe mai rahta hai.. no lake view from this hotel room due to tree but charge lake view ka lete hai.... i think this worst hotel in nainita.. mera bahut ganda experience raha.. ek din safai nhi karege....

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Standard Non Lake Facing Room

    Hotel Kay Kay's@Mall Road has replied on Sat Jun 14 17:07:08 IST 2025

    Hi! Stop speaking such rott things about our property. Firstly you stole the remote from the room n when we asked for the remote you said your staff must have stolen it. Our staff is more than 18 years old n we have not received any such complaint from any guest. You are n exception.

    4.0

    Good Stay

    alok f.family

    Rooms were excellent but stairs to reception area are very stip. service is also upto mark. Cleanliness is good.

    Travel Month: May 2025

    Room: Lake View Room

    Hotel Kay Kay's@Mall Road has replied on Wed Jul 02 12:32:28 IST 2025

    Hi! Alok . Thanks for taking out time to write to us. It's nice to know that you liked your stay in our property. Hope to see you soon.

    3.0

    Average Stay

    bharatbhai r.family with 2 kids

    It is budget hotel. It is having very small rooms and very congested place

    Travel Month: May 2025

    Room: Standard Non Lake Facing Room

    Hotel Kay Kay's@Mall Road has replied on Fri May 23 12:52:40 IST 2025

    Hi! Sir. Thanks for taking out time to write to us. Sir our economy rooms r smaller as compared to other rooms that is why it's price is low

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