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Hathi Khera, Ajmer | 4.5 km drive to Dargah Ajmer Sharif
1622 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
Apart from service issues the stay was comfortable. but despite picking up for complementary breakfast and paying for the same didn't print breakfast and had eaten my money.
Room: Premium Room
Hotel Grand Xenia has replied on Wed Nov 12 15:27:12 IST 2025
Dear Rabiuddin Ahmed, Thank you so much for sharing your valuable feedback. We’re glad to know that your overall stay was comfortable. However, we truly apologize for the inconvenience caused regarding the breakfast billing. Please rest assured, this was not intentional, we’ll immediately look into the matter and ensure the issue is resolved. Please give us chance to serve you in future. Thanks and regards team Signature.
Superb stay
Very good and comfortable stay .. nice staff at the reception.. At breakfast and at checkout .. everyone was very good and hospitality was very comfortable
Room: Suite Room
Hotel Grand Xenia
Thank you so much for sharing your lovely feedback! We’re truly delighted to know that you had a comfortable stay and appreciated our staff’s hospitality at every point — from reception to breakfast and checkout. Your kind words mean a lot to our team and motivate us to keep delivering such experiences. We look forward to welcoming you again soon!
Good Stay
The hotel was good, and the cleanliness was also good. The hotel's lift operates with a key card, which didn't feel right. The breakfast was good, the food was okay, but its cost was very high, over budget, which should be corrected. The room cost is already high, and the food being more expensive than that feels like a rip-off. The staff was good, and everything else was fine. Some suggestions for improvement: - Consider alternative methods for operating the lift that are more user-friendly. - Review the pricing of the food to make it more competitive and reasonable. - Provide more transparency about the costs to avoid any surprises for guests. Overall, it was a good stay, but a few tweaks could make it even better. CP Mehta
Room: Suite Room
Hotel Grand Xenia
Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed your stay and appreciated our cleanliness and breakfast service. We’ve noted your concern regarding the key card–operated lift and the food pricing. Your feedback is valuable, and we’ll review these points with our management team to ensure better guest experience and value in the future. We truly appreciate your input and look forward to welcoming you again for an even more comfortable stay.
Average Stay
Location was ok, food was good, amenities are quiet ok need to upgrade the things, service was good
Room: Premium Room
Hotel Grand Xenia has replied on Sat Sep 20 12:06:13 IST 2025
Thank you for sharing your valuable feedback regarding your recent stay with us. We are delighted to know that you enjoyed our food and appreciated the service provided by our team. We have also noted your suggestions regarding the amenities and location, and we assure you that we are working on upgrading our facilities to serve you better on your next visit. We truly appreciate your time in writing this review and look forward to welcoming you again for an even more comfortable stay.
not worth it
Location and food is good. However the amenities, management, services are bad. Property is old and not cleaned or repaired properly
Room: Premium Plus Room
Hotel Grand Xenia has replied on Thu Sep 11 16:44:04 IST 2025
Thank you for taking the time to share your feedback. We are glad to know that you appreciated the location and food. However, we sincerely regret that your experience with our amenities, cleanliness, and services did not meet expectations. Please be assured that your concerns regarding property maintenance, washroom cleanliness, and service management have been noted, and we are taking corrective steps to improve these areas. Guest comfort and satisfaction remain our top priority, and your feedback will help us serve you better in the future. We hope to have the opportunity to welcome you again and provide you with a much-improved experience.
Average Stay
Location was good, property was neat and clean, food was also nice, quality of food was served.
Room: Premium Room
Hotel Grand Xenia has replied on Thu Aug 28 12:55:49 IST 2025
Thank you, Mr. Srivastava, for sharing your feedback with us. We’re glad to know you liked our location, cleanliness, and food quality. We also take note of your overall rating and will continue working on improving our services to provide you with a more delightful experience during your next visit.
worst experience
very pathetic hotel ever i have seen the services are worst they dont listen to you i ordered coffee and waited for 2 hours. they dont pick the phone also .never go to this hotel
Room: Premium Room
Hotel Grand Xenia has replied on Tue Aug 19 14:58:10 IST 2025
Dear Mr. Singh, We sincerely regret the inconvenience you faced during your stay. Waiting for such a long time and not getting timely service is unacceptable, and we deeply apologize. Your feedback is very important, and we will take immediate steps to improve our responsiveness and service quality. We hope you may allow us another opportunity to serve you better in the future. Warm regards, Grand Xenia Team
Terrible Stay
1
Room: Premium Room
Hotel Grand Xenia
Dear Seema, We’re truly sorry to hear about your experience. This is not the standard we aim to provide. Warm regards, Grand Xenia Team
Excellent Stay
servies and food ambience. location good.satpal Singh security gad.very nice person....family and child..enjoy. servies and food ambience.
Room: Premium Room
Hotel Grand Xenia
Dear Pariwala Aasif, Thank you so much for your wonderful feedback and 5-star rating. We’re delighted to know you enjoyed the location, cleanliness, services, and food ambience. Your kind words for Mr. Satpal Singh have been shared with him – he will be very happy to hear this. We look forward to welcoming you and your family again soon! Warm regards, Grand Xenia Team
EXCELLENT HOTEL
The Grand Xenia Hotel was excellent for it’s Location Food is also good and swimming pool was good and the water was also cold Services is also good
Room: Premium Room
Hotel Grand Xenia has replied on Wed Aug 13 12:23:02 IST 2025
"Thank you, Mr. Sahil Khan, for your wonderful feedback! We’re delighted you enjoyed our location, food, pool, and services. We look forward to welcoming you again soon!"
Poor Stay
2
Room: Premium Room
Hotel Grand Xenia has replied on Tue Aug 12 14:45:11 IST 2025
"Dear Mr. Sheikh, we’re sorry to learn that your recent stay did not meet your expectations. Your feedback is important to us, and we will work on the areas of concern to provide a better experience in the future. We hope to welcome you again with improved services."
Poor Stay
Grand Xenia offers spacious, modern rooms with good amenities and a decent rooftop restaurant. The ambience is peaceful, and the location, though slightly away from the city center, ensures quiet surroundings. Staff behavior is generally courteous, but service can be slow and inconsistent at times. Cleanliness in some areas needs improvement, and guests have reported maintenance issues like faulty ACs or plumbing. While it has potential for a great stay, attention to detail and better service management would enhance the overall experience. Ideal for short stays if you're looking for comfort at a mid-range price.
Room: Premium Room
Hotel Grand Xenia has replied on Fri Aug 08 12:15:27 IST 2025
Thank you for your feedback, Mr. Hemant Singh. We’re glad you enjoyed the rooms and ambience, and we’ll work on improving service speed, cleanliness, and maintenance for a better stay next time.
Average Stay
Though the accommodation and ambience are good, but the services are very poor. The hotel needs to do a lot to improve it's housekeeping and room services Though the accommodation and ambience are good, but the services are very poor. The hotel needs to do a lot to improve it's housekeeping and room services.
Room: Suite Room
Hotel Grand Xenia
Dear Mr. Upendra Nath Pathak, Thank you for sharing your honest feedback. We're pleased to hear you appreciated the accommodation and ambience at Grand Xenia, which we strive to maintain as a luxury hotel in Ajmer. However, we truly regret that our housekeeping and room service didn’t meet your expectations. This isn’t the experience we aim to deliver. Please know that your concerns have been forwarded to our department heads for immediate attention and corrective action. Your feedback helps us improve and ensures a better experience for all future guests. We look forward to welcoming you again with improved service and a memorable stay. Warm regards, Team Grand Xenia
Terrible Stay
I am not interested the 5% discount but so bad no service very trouble
Room: Premium Plus Room
Hotel Grand Xenia
Dear Mr. Afridi, We sincerely apologize for the inconvenience you experienced with your recent booking We understand how frustrating this must have been and regret that our service did not meet your expectations. Please be assured that your feedback has been shared with the concerned team so that such issues can be avoided in the future. We value your trust and would like the opportunity to make this right. Our customer support team will reach out to you directly to assist further. Thank you for bringing this to our attention. Warm regards, Grand Xenia Hotel
Poor Stay
Hotel staff not good and breakfast time not proper service staff talk not good and clean very baf
Room: Premium Room
Hotel Grand Xenia has replied on Thu Aug 14 11:03:56 IST 2025
Dear Mr. Vyas, We’re truly sorry to hear about the inconveniences you faced during your stay. Your feedback on staff behavior, service timings, and cleanliness is extremely valuable to us, and we will work with our team to address these concerns promptly. We hope to have the opportunity to provide you with a much better experience on your next visit.
Poor Stay
service is very bad not average experience
Room: Premium Room
Hotel Grand Xenia
Thank you for your feedback. We're sorry that your experience was less than satisfactory. We are working on the issues you mentioned and would appreciate the opportunity to discuss this further.
Poor Stay
The room service was poor, food was not up to the mark, the rooms AC was leaking, a very disappointing stay.
Room: Premium Plus Room
Hotel Grand Xenia
Thank you for your feedback. We're sorry that your experience was less than satisfactory. We are working on the issues you mentioned and would appreciate the opportunity to discuss this further. Please contact us
Terrible Stay
Staff was very rude and services was delayed and was not ready to serve the food with dedication.
Room: Suite
Hotel Grand Xenia
We deeply regret that your experience at Hotel Grand Xenia was disappointing. We take such feedback seriously and would like to address your concerns. Please contact us so we can make things right and improve our services.
Average Stay
Service was poor... we kept asking for water ,which came after 2 hours when we placed order for food.
Room: Premium Plus Room
Hotel Grand Xenia has replied on Sat Jul 12 12:52:31 IST 2025
Thank you for your review. While we're glad to hear that some aspects of your stay were satisfactory, we recognize there is room for improvement. Your feedback is important to us, and we hope to provide a better experience on your next visit.
Average Stay
location vise the property is well located, food was below average amenities was below average servise was poor.
Room: Premium Room
Hotel Grand Xenia has replied on Thu Jun 26 13:05:18 IST 2025
Thank you for your review. While we're glad to hear that some aspects of your stay were satisfactory, we recognize there is room for improvement. Your feedback is important to us, and we hope to provide a better experience on your next visit...
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