The rooms are not well ventilated, all the aroma of the kitchen comes in the rooms , the lobby doesn't have any ventilation, we had booked 3 rooms and room no105 had no window, not window for the bathroom, it was very gloomy and clostrophobic , without tubelight u cannot see anything, won't hire the room at half it's price Food was excellent, and hotel has free pick upand drop facility
Hotel Grace, Gwalior
Dear Mr.Shekhar,
Thank you for sharing your feedback. We genuinely regret that your experience did not meet your expectations and apologize for any inconvenience you faced during your stay.
We’re sorry to hear that you found the room ventilation unsatisfactory. We understand how important comfort and fresh air are, and we will be reviewing the room conditions you mentioned, particularly Room No. 105, to explore improvements in lighting and ventilation.
Regarding the photo uploaded with your review, we kindly wish to clarify that the image appears to be from a different location and does not belong to our property. We would appreciate it if you could double-check, as it may create a misleading impression for other guests. If needed, we’re happy to assist you with verifying your stay details.
On a positive note, we're delighted that you enjoyed the food and found value in our complimentary pick-up and drop-off service. Your kind words have been shared with our team.
We truly value your feedback, and we hope to have the opportunity to welcome you again and provide you with a more pleasant experience.