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Thatipur, Gwalior | About a minute walk to Gwalior Bus Stand
127 Ratings, 61 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has a convenient location, making it easy to find. Some guests appreciated the cleanliness and the cooperative staff, while food quality received mixed reviews. However, there were numerous complaints about unhygienic conditions, poorly maintained rooms, non-functional amenities, and high food prices. Water service was particularly criticized, and many felt the overall experience didn’t meet expectations given the rates charged. Overall, it's a mixed bag with both positive and negative aspects.
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Average Stay
Average arrangements. Intercom not working, insects in the room as grass lawn is outside. Staff is friendly, food is ok. overall room is clean.
Room: Super Deluxe Room
Amenities are a joke
The management of the hotel has truly given up. The room i actually booked had black mould in it and smelled really bad , so had to switch to different room which was still unclean but still bearable. Then there was no hot water (even though it is mentioned as an amenity), they said it is centralised and is only turned on in winters. I was only staying the night and hot water is required for showering early morning. It took so much convincing for the guy to deliver half a bucket of hot water just to ensure my elderly father could take a bath. The booking also promised a railway station drop off and pickup and even though I had informed beforehand they could not arrange it citing car is there but driver is not available. The food quality was ok perhaps the only good part , even there the promise for 24/7 room service is misleading. The hotel owner has clearly given up, lower managers even if they want to provide services had their hands tied. Really a bad experience.
Room: Super Deluxe Room
Hotel Regency Square has replied on Tue Sep 09 22:48:09 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
App ke photu m kuch or tha andar kuch or very bad yadi ise hi hotel rhenge
Hotel ke room se badbu aa rhi thi or jo receptionist tha uska behiovr theek nhi tha
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Aug 10 15:39:39 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
good hotel
Nice hotel located near Gwalior bus stand. Staff are good in nature and room are available at reasonable rate.
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Jun 22 22:09:45 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
staff and service
nice and comfortable stay very good and cooperating staff and cleaning wise also very good overall a nice experience
Room: Super Deluxe Room
Hotel Regency Square has replied on Tue Jun 17 12:21:30 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
No amenities
Actually it was a marriage garden please do not book for family trip service is very poor rooms is very old pattern food is very costly
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Jun 01 20:22:32 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
had a comfortable and nice stay... staff behaviour was ok
had a nice and comfortable stay and easily chek in.... nice stay good stay staff behaviour was nice
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Jun 01 20:27:21 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Good Stay
How can i do
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Aug 10 15:41:13 IST 2025
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Not good
Swimming was not good very dirty no any fecelty not happy very expensive food no work TV and no phone nothing everything so I m not happy.
Room: Super Deluxe Room
Hotel Regency Square has replied on Sun Jun 01 20:23:01 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
Poor Stay
In emergency i had to look for a room, no doubt i got the room in a very smooth manner but my stay was not that pleasant, the room was dirty. I had to ask for cleaning it. Furniture was in bad condition, the service was good though still they have improve a lot for comfortable stay.
Room: Super Deluxe Room
Hotel Regency Square has replied on Thu Jan 02 00:02:34 IST 2025
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff ,we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Guest Experience Manager
Excellent Stay
If you're judging this hotel as per review don't stay in misunderstanding it's a very nice hotel. Hotel is very clean and the environment is also very quiet. Behaviour of staff is also very good.
Room: Super Deluxe Room
Hotel Regency Square has replied on Thu Jan 02 00:15:48 IST 2025
Thanks a lot for your feedback, please visit again.
Good Stay
I got entry to the hotel easily. There was no problem in finding a hotel located at a convenient location. But i had guests who came to meet me at the hotel and asked for water but the hotel did not provide water.
Room: Super Deluxe Room
Hotel Regency Square has replied on Thu Jan 02 00:17:28 IST 2025
Thanks a lot for your valuable feedback. Please visit again.
Excellent Stay
It was very good, i used make my trip for the first time. I will say this to everyone that if you ever book a hotel then use make my trip only.
Room: Super Deluxe Room
Hotel Regency Square has replied on Thu Jan 02 00:18:04 IST 2025
Thanks a lot for your valuable feedback. Please visit again !
Average Stay
Food: 5 out 5 room: 3 out 5
Room: Super Deluxe Room
Hotel Regency Square has replied on Wed Aug 28 19:45:23 IST 2024
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager
Unupdated property
Property was average ac were too old, not dental kit, no hot water geyser, no tea coffee kit, staff was very supportive.
Room: Super Deluxe Room
Hotel Regency Square has replied on Tue Jul 30 14:19:53 IST 2024
Dear Guest, Thank you for taking the time to review us. On behalf of our entire staff at Regency Square Gwalior we apologize for the concerns you shared about your experience at the hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations Sincerely, Hotel Manager
Solo stay!
I had a fantastic stay at hotel regency square. Everything was incredibly comfortable, and the services were impressively quick and efficient. The staff was well-mannered and attentive, making the experience even more enjoyable. Highly recommend!
Room: Super Deluxe Room
Hotel Regency Square has replied on Tue Jul 30 14:22:34 IST 2024
Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Regency Square Gwalior we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, - Hotel Manager
E
No ac working no extra mattress given by the hotel staff and staff can't listen again and again.
Room: Super Deluxe Room
Hotel Regency Square has replied on Wed May 22 16:06:51 IST 2024
Dear Mr Tanishq Chauhan, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff to ensure that this incident is not repeated again. We’d like to invite you again at our hotel and experience the improved stay.
Cleaning,
Cleaning, poor water supply. Room service, food quality very bad. Outside lighting is not sufficient.
Room: Super Deluxe Room
Hotel Regency Square has replied on Wed Feb 14 16:59:06 IST 2024
Dear Mr Akhil Kumar Soni, Thank you for taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
Terrible stay, wastage of money
Its a terrible stay, there is just a room nothing else. No facility provided. No warm water, no warm water for bath, tv is not working, no dustbin provided in room. No room service, there were stains on bedsheet and quilt. Window glass having moisture inside room. Bathroom mirror have terrible moisture on it. Not recommended for stay. Wastage of money.
Room: Super Deluxe Room
Hotel Regency Square has replied on Wed Feb 14 17:12:15 IST 2024
Dear Mr Ashish Verma, We feel very sorry to hear from you that you did not have a pleasant experience at our Hotel on your last stay with us. This is not the actual standard that we maintain in our Hotel and this might have happened due to some temporary cause. We try our best in every possible way to provide a comfortable stay experience to our guests. Request you to give us a second chance to show our hospitality services on your next visit to the City.
Mm t
All the facilities in the hotel were fine, nothing much was different. Feel like average rating, not bad
Room: Super Deluxe Room
Hotel Regency Square has replied on Tue Jul 18 12:51:17 IST 2023
Dear Mr Amit Choudhary, Thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us.
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