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Review Of Hotel Grace

South Mumbai, Mumbai | 2.3 km drive to Bombay Hospital & Medical Research Centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    81 Ratings, 20 Reviews

    excellent
    16%
    very good
    25%
    average
    26%
    poor
    17%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 2
    • 3
    • 5
    • 5
    • 1
    • 3
    • 2
    • 3
    • 4

    Rating Categories

    • Location1.8
    • Cleanliness2.3
    • Value For Money2.7
    • Child Friendliness2.7
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Rooms are well-maintained and clean.
    • Staff behaviour has been widely criticized for being rude and unhelpful.
    • Location is described as poor and congested, resembling a slum area.
    • Amenities listed are often not provided, which frustrates guests.
    Read more

    Sort by:

    Positive first
    2.0

    Very poor location. Never stay with family.

    dharmesh b.family with 3 kids

    I have pay extra charge for early check in. Food quality is good. But hotel area not comfortable with family.

    Travel Month: Oct 2025

    Room: Family Room

    3.0

    Average Stay

    rizwan a.family with 2 kids

    Rooms were very good, reception staff behaviour was not up to the mark, Location is ok

    Travel Month: Oct 2025

    Room: Triple Room

    1.0

    Terrible Stay

    sana m.family with 2 kids

    Behaviour of the staff is not good. Cleanliness is not taken care of. Amenities mentioned in the details are not provided. This hotel doesn’t have a proper entry. It is operational in 6th floor and you have to cross the goods godowns to reach the hotel.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Triple Room

    Hotel Grace has replied on Mon Oct 06 16:46:16 IST 2025

    I upgraded your room without any extra charge, got your room cleaned daily, whereas in the two rooms you had booked, one room was deluxe which we upgraded to a triple room and gave it to you for free, and you are writing that the behaviour of the staff was bad, if the behaviour was bad then we would not have upgraded the room for free, that too for 3 days, now because of you, even if someone else needs it, I will not be able to upgrade the room,

    2.0

    Poor Stay

    lavanya g.family with 2 kids

    property location not at all good for family it's like in slum area The rooms were quite ok inside

    Travel Month: Sep 2025

    Room: Family Room

    3.0

    Average Stay

    glen a.

    Hotel is located in prime location like market , but on MMT its shaws grace hotel .. but hotel board is hotel victoria grace so its confusing finding hotel, secondly i have booked for 2 pax . They should keep bath towel for 2 . But they ro ided for only 01 i checked in at 2 pm approx n went out for my work to finish when we both came back at around 9pm they say laundry is closed, i said we have 2 occupancy but you provided only 01, the hotel person was least bothered to provide because laundary is closed.

    Travel Month: Aug 2025

    Room: Deluxe AC Room

    2.0

    very poor experience

    hari a.business

    Very bad experience with bed tissue paper and long hair on the bed when check in time Ganda experience Raj checking Time Pe Pe Bade Bade Baal aur tissue Ke Upar

    Travel Month: Jul 2025

    Room: Deluxe AC Room

    4.0

    Good Stay

    umesara b.solo

    they should explain about d location on d site... as family reaching there is an hassle but room was ok

    Travel Month: Jun 2025

    Room: Family Room

    1.0

    very poor hotel dn’t book this hotel..

    prashant y.business

    Very very poor hotel and maneger behaves like he is a don of area plllzzz dont book this hotel..hotel staff also behaves like they are the gangsters of this area..

    Travel Month: Jun 2025

    Room: Triple Room

    4.0

    Good Stay

    pratik g.

    Hi Team MakeMyTrip, Thanks for the great stay! The property's location was perfect and peaceful, food was delicious, and the overall facilities were well-maintained. The staff was polite and helpful too. Would definitely recommend and book again! 😊

    Travel Month: May 2025

    Room: Deluxe AC Room

    3.0

    Average Stay

    simran y.

    Location of the hotel was not good. Room was too small.

    Travel Month: Apr 2025

    Room: Deluxe AC Room

    1.0

    very poor location

    akash k.family

    The location was horrible; it felt like living in a slum. The streets were full of laborers. If you go out with your family, they will stare intensely. Cabs will drop you 1 km away because the streets are congested with trucks and tempos. Definitely not recommended, especially if you are traveling with family.

    Travel Month: Feb 2025

    Room: Deluxe AC Room

    • user photos
    • user photos
    • user photos
    1.0

    terrible and horrible

    puja k.family

    Not a good place for family.. area was so terrible ... i think they should shut down the hotel.. .........

    Travel Month: Feb 2025

    Room: Deluxe AC Room

    • user photos
    • user photos
    • user photos
    3.0

    location are not good

    sourabh -.family with 2 kids

    room condition are good but location was very bed room service also not good please improve foods quality and room services

    Travel Month: Feb 2025

    Room: Triple Room|Deluxe AC Room

    • user photos
    1.0

    Terrible Stay

    omkar v.

    Hotel staff was not good they charge 300 rs for car parking in road side. Hotel has no own parking customers cars park in road side & they charge 300 rs for road parking also staff behaviour was not good

    Travel Month: Jan 2025

    Room: Triple Room

    • user photos
    4.0

    Good Stay

    soumendra p.loyalty-icon

    The room and washroom was neat and clean

    Travel Month: Jan 2025

    Room: Family Room

    3.0

    Average Stay

    aman d.loyalty-iconbusiness

    The hotel is newel y built, it was clean overall, but room service and maintenance of the property should be the areas to work on. The location is messy and you will not get convenience easily other than local train. Overall 3/5 experience

    Travel Month: Jan 2025

    Room: Deluxe AC Room

    • user photos
    • user photos
    • user photos
    3.0

    Not that great

    muskan k.family

    Location is very poor. It doesn’t look like a hotel from the front. Rooms are decently spaced. But room had a big rat! overall not a great property to stay but still better than the rest in the area

    Travel Month: Aug 2024

    Room: Triple Room

    2.0

    Poor Stay

    tarun k.loyalty-iconbusiness

    The location of the hotel is poor. The service was also disappointing; i requested an iron and waited for an hour without receiving it. The lack of respect for guests' time made for a very frustrating experience. Overall, it was a terrible stay.

    Travel Month: Aug 2024

    Room: Deluxe AC Room

    5.0

    Nice services

    madan d.couple

    Nice services and staff is very co operative ok

    Travel Month: Aug 2024

    Room: Deluxe AC Room

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