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South Mumbai, Mumbai | 6 minutes walk to Dr. Bhau Daji Lad Museum
89 Ratings, 32 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the convenient location near Byculla railway station, making it easy to explore the area. The helpful staff, particularly Fakrul, receive positive mentions for their service. However, the property faces criticism for its small rooms, lack of basic amenities like a restaurant and lift, and occasional uncleanliness. Many guests found the prices too high for the offered experience.
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Terrible Experience
Room was too small and charges according to room was double it felt like dormitory No Resturant availability
Room: Deluxe Quadruple Room
Excellent Stay
great and excellent service 👍 receptionist Fakrul is a very helpful person
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station
Dear Guest, Greetings from Hotel Plaza! Thank you for your wonderful feedback. We’re delighted to know you had a great experience and found our service excellent. Your kind words for our receptionist Fakrul are truly appreciated — we’ll be sure to pass on your compliments to him. We look forward to hosting you again soon. Warm regards, Team Hotel Plaza
nice staying
Wonderful stay. Fakrul was great host. Nearby location well connected to byculla railway station
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station
Dear Guest, Greetings from Hotel Plaza! Thank you so much for your kind words. We’re delighted to hear that you had a wonderful stay with us and that you found the location convenient and well-connected to Byculla railway station. A special thanks for appreciating Fakrul’s hospitality – we’ll be sure to pass on your kind words to him. Feedback like yours truly motivates our team to continue delivering excellent service. We look forward to welcoming you again soon! Warm regards, Management – Hotel Plaza
Terrible Stay
No basic amenities, no lift, no real time service... And moreover it is a mere OYO room that's it..
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed May 07 16:47:40 IST 2025
Dear Guest, Greetings from Hotel Plaza, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the amenities, lift access, and service responsiveness. Please know that we take such comments seriously and are continuously working to enhance our facilities and guest experience. Your input helps us identify areas that need improvement, and we’re committed to making those changes. We hope you’ll consider giving us another opportunity in the future. Warm regards, Hotel Plaza.
Excellent Stay
5
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Mon Jan 27 17:56:53 IST 2025
Dear Guest, Greetings! We thank you for choosing us for your stay. We hope to see you soon again. Warm regards, Hotel Plaza
room was not the same which is shown in app
1 rooms are very cosy 2 hotel is in very shady area 3 i didnt like the atmosphere 4 the staff are not compatible 5 on the serious note the price of hotel is very high 6 worst i have ever booked in my life 7 not gonna recommend to anyone even in case every room is occupied in whole mumbai
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Mar 12 15:50:03 IST 2025
"We’re sorry to hear this. Your feedback is valuable, and we’ll work on improving. Thank you for sharing your thoughts."
Terrible Stay
the hotel was not in the reality 1 rooms are very cosy 2 hotel is in very shady area 3 i didnt like the atmosphere 4 the staff are not compatible 5 on the serious note the price of hotel is very hight 6 worst i have ever booked in my life 7 not gonna recommend to anyone even in case every room is occupied in whole mumbai
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:52:03 IST 2025
Dear Guest, Greetings! We are deeply sorry to hear that your experience did not meet expectations. Your feedback regarding the room size, location, atmosphere, staff, and pricing is concerning, and we sincerely apologize for the inconvenience you faced. We strive to offer a comfortable and welcoming environment for all our guests, and we regret that we fell short in your case. We take your comments seriously and will work on addressing the issues you've raised. Thank you for sharing your thoughts with us. Warm regards, Hotel Plaza
Average Stay
Room size is very small. There was a cup board, but locked. Some unwanted materials were kept on the top of cup board. Hotel stair case is congested and there is no lift which should be clearly mentioned in description for the customers before booking the rooms.
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:51:26 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Plaza
Good budget ho
soloLocation good walking distance from byculla station, hotels restaurants nearby, domino's pizza is below this property, rooms smaller but well maintained, staff helpful and polite, little more care to be taken for linens
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:53:02 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Plaza
Worst ever experience
Booked for three adults. The room was very small. No space at all for the third person. Very suffocating. We had to move to another hotel. The booking was not refundable so we lost all the money.
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:54:15 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Plaza
Poor Stay
Bad
Room: Deluxe Quadruple Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:55:36 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Plaza
Poor Stay
Worst hotel, staff was very rude and it was over priced. Locality was also not good. Hardly find a convenience to go to the city
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:57:38 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Plaza
Worst place
Pathetic. This place doesn't deserve even 500rs a day. Later i realized that the same room was available and even offline. Anyways, i didn't like the place at all. Worst experience. Have to checkout early and go to other hotel.
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Wed Oct 16 14:58:59 IST 2024
Dear Guest, Greetings from Hotel Plaza!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Plaza
It was a business trip
As we had a late night check in at the hotel we had nicely slept and checked out so no reviews for hotel and location as it was near to station
Room: Deluxe Quadruple Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:52:33 IST 2025
Dear Guest, Greetings! Thank you for sharing your feedback. We are glad to hear that your check-in process was smooth and that you had a restful sleep during your brief stay. We appreciate your mention of the convenient location near the station. Should you decide to stay with us again, we hope to provide an even better experience. Warm regards, Hotel Plaza
Terrible experience
businessDuring my stay at hotel plaza, i unfortunately had a rather unpleasant experience. One notable issue was the lack of regular room cleaning services, which left the accommodation in a state of disarray. The absence of routine maintenance contributed to an overall sense of discomfort. Additionally, the rooms were notably small in size, diminishing the overall comfort of the stay. These combined factors significantly impacted my perception of the hotel, highlighting the importance of attentive housekeeping and adequately sized accommodations for a positive guest experience.
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:53:14 IST 2025
Dear Guest, Greetings! We sincerely apologize for the discomfort you experienced during your stay at Hotel Plaza. It’s disappointing to hear about the lack of regular room cleaning services and the small room size, which impacted your overall experience. We understand the importance of routine housekeeping and comfortable accommodations, and we will address these concerns with our team to ensure they are improved. Your feedback is truly valuable, and we appreciate you bringing these issues to our attention. Warm regards, Hotel Plaza
Good expericens
Rooms are clean good experience and best part is hotel location. Will visit soon again i request the owner to only work out with staff. Overall excellect
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:53:51 IST 2025
Dear Guest, Greetings! Thank you for your wonderful feedback! We are thrilled to hear that you had a good experience and enjoyed the cleanliness of the rooms as well as the hotel's location. We truly appreciate your suggestion regarding staff training, and we will certainly take it into consideration to enhance our service quality. We look forward to welcoming you again soon! Warm regards, Hotel Plaza
Excellent Stay
Good room , excellent service 👍
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:54:39 IST 2025
Dear Guest, Greetings! Thank you for your positive feedback! We are delighted to hear that you enjoyed the room and received excellent service. It was our pleasure to have you stay with us, and we look forward to welcoming you again in the future. Warm regards, Hotel Plaza
Poor Stay
soloAs compared tot he charges, room ws v small, they didn't kept any glass, cup or kettle in the room. There were flies in the rom for which they were least bothered even after complaining & 1 of the ground glass slab from washroom's ventilator ws removed to cover they had placed a black plastic & i had to place bathroom plastic step stool over there to keep the plastic in place, they didn't had the lift.
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:55:02 IST 2025
Dear Guest, Greetings! We sincerely apologize for the issues you encountered during your stay. It’s concerning to hear about the room size, lack of basic amenities, and the fly infestation you experienced. Additionally, we regret the maintenance issues with the bathroom ventilator and the absence of a lift, which caused further inconvenience. Your feedback is invaluable, and we will address these concerns with our team to improve the guest experience. Thank you for bringing these matters to our attention. Warm regards, Hotel Plaza
Rooms are small as compared to the picture
Rooms are small as compared to the picture food is not available. May be good for a solo traveller. But difficult for family
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:55:38 IST 2025
Dear Guest, Greetings! Thank you for sharing your feedback. We apologize for the discrepancy in room size compared to the pictures, and we understand how that can affect your stay. We're also sorry to hear that the lack of food availability was an inconvenience for you. We appreciate your comment about the hotel being more suitable for solo travelers and will take your feedback into account to improve our services. We hope to have the opportunity to serve you and your family better in the future. Warm regards, Hotel Plaza.
Good Stay
It was nice, the reception guys were kinda rude, i mean they don't know how to talk politely, rooms were small but room service was good
Room: Deluxe Double Room
Hotel Plaza-Near Byculla Railway Station has replied on Thu Jan 09 10:57:29 IST 2025
Dear Guest, Greetings! Thank you for your feedback. We’re glad to hear that you found the room service to be good. However, we sincerely apologize for the behavior of our reception staff and any discomfort it caused. Politeness and professionalism are key to a positive guest experience, and we will address this with our team to ensure it is improved. We also appreciate your comments regarding the room size and will consider them as we work to enhance our services. Warm regards, Hotel Plaza
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