I had included the breakfast in my booking, but the hotel never offer buffet, due low occupancy he said he was unable to offer buffet breakfast, you have to order alavcart, even during order he doesn't had jam, fruits, quality of service was also not there
Hotel Golden Lotus has replied on Sat Aug 24 19:00:16 IST 2024
Dear Nilesh Shrivastava Ji, We sincerely appreciate your feedback and would like to extend our heartfelt apologies for the disappointing experience you encountered in the executive room stay due to lack of adequate guest occupancy for buffet meal. Our goal is exceptional services experiences for all the guests, and we are determined to prevent such situations from happening again. We would like to see you back in hotel and experience leap part of your stay & expectation & we are grateful for your feedback time to tome, which helps us enhance our commitment to guests satisfactions. Warm regards. Team Hotel Golden Lotus, Amritsar