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Review Of Hotel Garden Palace

Kurla West, Mumbai | 1.9 km drive to British Consulate

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    2.7
    Average

    129 Ratings, 68 Reviews

    excellent
    12%
    very good
    20%
    average
    23%
    poor
    21%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 2
    • 1
    • 3
    • 3
    • 3
    • 2
    • 2
    • 4

    Rating Categories

    • Location2.3
    • Cleanliness2.5
    • Value For Money1.7
    • Child Friendliness1.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Property is located in a crowded and dirty area.
    • Many guests reported unhygienic conditions and poorly maintained rooms.
    • Staff generally appreciated for their helpfulness and friendliness.
    • Food prices are much higher than nearby options.
    Read more

    Sort by:

    Positive first
    5.0

    very good experience

    tanviralam a.family with 1 kid

    very good experience and good responce good services enjoyed my trip thanks

    Travel Month: Oct 2025

    Room: Deluxe Quadruple Room

    2.0

    Deceptive

    joshua a.family

    Wasn't what it looked like in person at all, small, unhygienic, didn't meet any of the expectations

    Travel Month: Dec 2024

    Room: Deluxe Triple Room

    Hotel Garden Palace has replied on Sat Jan 04 12:49:20 IST 2025

    Dear guest, Greetings! Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide a clean and comfortable environment for all our guests, and we apologize if we fell short in any way during your stay. Your comments are important to us, and we will address these concerns to ensure future improvements. We hope to have another opportunity to provide you with a better experience. Warm regards, Hotel Garden Park

    1.0

    Nightmarish stay, complete wastage of money.

    rajiv.family

    Entry to hotel so crowded. Amenities worst, even flusher of bathroom not working. Water is tap coming very slow. Room cramped to move. No dental kit, newspaper provided as assured. No facilities of drinking water. Food very expensive, double the rate what is available just outside the hotel. Connecting railway station also far away. Surroundings filthy and garbage dump. Most horrible experience with my family members. I even complained to cancel the booking after reaching but only room was changed.

    Travel Month: Dec 2024

    Room: Deluxe Double Room

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    Hotel Garden Palace has replied on Sat Jan 04 12:49:57 IST 2025

    Dear guest, Greetings! We sincerely apologize for the experience you had during your stay with us. It’s disheartening to hear that we did not meet your expectations in several areas, and we regret that you faced inconveniences regarding amenities, water supply, and the cleanliness of the surroundings. Please know that we take all feedback seriously, and we will be addressing the issues you mentioned, including the maintenance of our rooms, amenities, and the quality of food and service. We deeply regret that your stay was less than satisfactory, and we will work hard to make improvements for future guests. We truly hope you’ll give us another opportunity to provide you with a better experience. Warm regards, Hotel Garden Park

    3.0

    Average stay

    arminder s.solo

    Hotel staff was good hotel is not good as per shown in pictures. Location of hotel good but there no market near by

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Dec 18 14:59:41 IST 2024

    Thank you for your review. We’re glad to hear that you had a positive experience with our staff. We apologize that the hotel did not meet your expectations based on the pictures, and we appreciate your feedback. While our location is convenient, we understand the lack of nearby markets may have been a drawback. We’ll take your comments into account as we work to improve the overall guest experience. We hope to welcome you again in the future.

    2.0

    Poor Stay

    tahir s.family

    During two night stay. Room were not cleaned. Exta money of 600 was charged for early check in. Unhygienic bedding. Small rooms. Changed room and an extra 1000 rupees was charged. Strongly did-not recommend.

    Travel Month: Oct 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Thu Nov 14 17:22:48 IST 2024

    Dear Guest, Greetings from Hotel Garden Park! Thank you for sharing your experience with us. We're truly sorry for the inconvenience you faced during your stay. Cleanliness and comfort are top priorities, and we regret that we missed the mark this time. We'd like to understand more and make this right. Please contact us directly so we can address your concerns. With Warm Regards, Hotel Garden Park & Team

    2.0

    Bad experience

    varun.family

    Room and linen were dirty, bathroom was worse. Location of the hotel was in very dirty place. In the all over comment hotel was not good.

    Travel Month: Sep 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:37:10 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Garden Park

    4.0

    Worth for the budget

    jayakumar a.solo

    Booked from make my trip. Availing near by hotel to attend my us visa interview. Worth for the money paid.

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:38:21 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden Park

    1.0

    Terrible Stay

    asish g.business

    Room lock are broken, they are not providing any towel also, shower also good. Some insects also roaming in bed, wardrobe also broken. If you open your eyes inside room everything is horrible and broken.

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:39:43 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Garden Park

    4.0

    Good Stay

    sayeed b.

    good well maintain cleaness hygiene hot water friendly staff 👌😉 taking over all experience good

    Travel Month: Sep 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:41:06 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden Park

    4.0

    Good Stay

    karanveer s.

    It was a very good experience at hotel park, staff was very friendly and rooms felt like home.

    Travel Month: Aug 2024 (4-Night Stay)

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:42:24 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden Park

    2.0

    Poor Stay

    ravindra k.family

    Rooms were not clean and was smelling. Tabs were not working. And the food was also not good. However the staffs were good and polite.

    Travel Month: Aug 2024

    Room: Deluxe Double Room

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    Hotel Garden Palace has replied on Wed Oct 16 15:43:57 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Garden Park

    1.0

    Terrible Stay

    mohammed s.loyalty-iconsolo

    Worst experience the receptionist is so rude. Room was not clean. There was cockroaches in the room.

    Travel Month: Aug 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:45:29 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Garden Park

    4.0

    Good Stay

    ayaz h.family

    Nice hotel have good service and the amenities are very nice. The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions"

    Travel Month: Aug 2024

    Room: Deluxe Double Room

    • user photos

    Hotel Garden Palace has replied on Wed Oct 16 15:46:54 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden park

    1.0

    Bad ! terrible !

    piyush a.solo

    Very dirty room, dirty towel, dirty bedsheet, no worth spending on this, mosquitoes everywhere in the room

    Travel Month: Aug 2024

    Room: Deluxe Double Room

    Hotel Garden Palace has replied on Wed Oct 16 15:48:32 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With Warm Regards, Hotel Garen Park

    2.0

    Poor Stay

    selim h.business

    Very bad service .

    Travel Month: Jul 2024

    Room: Deluxe Double Room

    1.0

    worst hotel

    jaya p.family

    Its the worst place to stay in mumbai. Even with small rain, the ground floor will disappear in water.

    Travel Month: Jul 2024 (3-Night Stay)

    Room: Deluxe Triple Room

    • user photos
    5.0

    Excellent Stay

    kulwinder.family

    I just wanna say that i feel relaxed there...mainly i want to thanks the best person there whose name is SIDDIK🙌😎 ....he was so polite and cooperative which was the plus point for me and my parents to stay there and adjust accordingly.

    Travel Month: Jun 2024

    Room: Deluxe Triple Room

    • user photos
    • user photos

    Hotel Garden Palace has replied on Wed Oct 16 15:53:57 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Your feedback about our hotel is a source of encouragement for the entire team. Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden Park

    3.0

    Room is good but not exper

    raghavendra c.family

    I had booked a room for four people with 2 double beds but i got room for 3 people with 3 beds. There is weird smell in the room. Overall the room was good but the experience was bad

    Travel Month: Jun 2024

    Room: Deluxe Triple Room

    • user photos
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    Hotel Garden Palace has replied on Wed Oct 16 15:55:27 IST 2024

    Dear Guest, Greetings from Hotel Garden Park!!! Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With Warm Regards, Hotel Garden Park

    5.0

    Excellent Stay

    shikha a.couple

    All staff is very cooperative and hotel location was very easy to locate. And front end staff was really friendly. Good place to stay well maintained rooms and food was really good.

    Travel Month: May 2024

    Room: Deluxe Double Room

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    3.0

    Good stay if the receptionist were not there

    aadhil s.family

    The hotel was was good and the location was great for travelling. Rooms were also spacious and comfortable. The owner of the hotel was totally freindly and helped us by giving early check-in, but the person siting on the reception (front office manager) he is rude and arrogant man. Dont even know how to treat a guest. Rest all were good

    Travel Month: May 2024 (3-Night Stay)

    Room: Deluxe Quadruple Room

    Hotel Garden Palace has replied on Mon May 27 12:25:17 IST 2024

    Dear Guest, Greetings from Hotel Garden park! Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be in a convenient location and enjoyed the comfort of our spacious rooms. It's wonderful to know that you found the owner to be friendly and accommodating. However, we're disappointed to learn about your experience with our front office manager. Please accept our sincerest apologies for any inconvenience caused. We take guest satisfaction very seriously, and we will address this matter internally to ensure that all guests receive the utmost courtesy and respect during their stay. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. With warm regards Hotel Garden Park and Team

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