Entry to hotel so crowded. Amenities worst, even flusher of bathroom not working. Water is tap coming very slow. Room cramped to move. No dental kit, newspaper provided as assured. No facilities of drinking water. Food very expensive, double the rate what is available just outside the hotel. Connecting railway station also far away. Surroundings filthy and garbage dump. Most horrible experience with my family members. I even complained to cancel the booking after reaching but only room was changed.
Hotel Garden Palace has replied on Sat Jan 04 12:49:57 IST 2025
Dear guest,
Greetings!
We sincerely apologize for the experience you had during your stay with us. It’s disheartening to hear that we did not meet your expectations in several areas, and we regret that you faced inconveniences regarding amenities, water supply, and the cleanliness of the surroundings. Please know that we take all feedback seriously, and we will be addressing the issues you mentioned, including the maintenance of our rooms, amenities, and the quality of food and service.
We deeply regret that your stay was less than satisfactory, and we will work hard to make improvements for future guests. We truly hope you’ll give us another opportunity to provide you with a better experience.
Warm regards,
Hotel Garden Park