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Review Of Hotel Emerald

Doranda, Ranchi | 3.4 km drive to Birsa Munda Airport, Ranchi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    260 Ratings, 103 Reviews

    excellent
    24%
    very good
    31%
    average
    24%
    poor
    13%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 1
    • 3
    • 4
    • 2
    • 5
    • 1
    • 4
    • 4

    Rating Categories

    • Location3.9
    • Cleanliness3.7
    • Room4.3
    • Food3.1
    • Value For Money3.2
    • Facilities3.2
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    Review Summary

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    • Courteous and professional staff create a friendly atmosphere.
    • Many guests appreciate the food quality, especially breakfast.
    • Location is convenient, close to transportation options.
    • Some appliances, like AC and geysers, often have issues.
    Read more

    Sort by:

    Positive first
    1.0

    Extremely Disappointing Stay – No Water Supply!

    santosh m.family

    I had a terrible experience during my stay at this hotel. The water supply was stopped in the evening and again the next morning — no water at all! It was extremely inconvenient and unacceptable for a hotel to have such basic issues. I couldn’t even take a shower or use the washroom properly. Overall, a very disappointing stay.

    Travel Month: Oct 2025

    Room: Executive Room

    3.0

    Average Stay

    kumar a.family

    Though the staffs present there were courteous and professional....there was no bathroom mat on the floor or any mat in the room. AC was not working it was only gussing out dry air... since I had to stay for the night and had to check out in the morning I didn't bother to complain. Breakfast was good though.

    Travel Month: Oct 2025

    Room: Executive Room

    4.0

    Good Stay

    ajendraprasad g.solo

    Experience was good staff is also so helpful and humble just some appliances not working properly like geyser that all other wise overall experience is good food is great

    Travel Month: Aug 2025

    Room: Executive Room

    4.0

    Good Stay

    satyendra k.solo

    Room was decent. Food was good and restaurant staff were cooperative. Overall stay was comfortable.

    Travel Month: Aug 2025

    Room: Executive Room

    4.0

    Great stay with comfort & hospitality

    hrithik g.family

    the hotel is good, you cannot get such experience at this price. The behaviour of each and everyone is fabulous, cleanliness is very good, location is good (you can get transportation anytime), the food is as good. I came here after 9yrs and enjoyed the same way, I enjoyed in 2016

    Travel Month: Aug 2025

    Room: Executive Room

    • user photos
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    • user photos
    • user photos
    2.0

    Poor Stay

    mohammed a.business

    very oldest hotel and very high rated not customer service food not tasty very poorly very very bad

    Travel Month: Aug 2025

    Room: Executive Room

    3.0

    Average Stay

    rajeev s.solo

    bathroom not up to mark. Mirror in bad condition. No hot water. Food is also average. location wise good. Near to airport bathroom not up to mark. Mirror in bad condition. No hot water. Food is also average. location wise good. Near to airport .

    Travel Month: Jul 2025

    Room: Premium Room

    5.0

    Excellent Stay

    gaurav s.

    Property was good. Location was perfect. Facilities also were good. Staff was good and well mannered.

    Travel Month: Jul 2025

    Room: Executive Room

    4.0

    Good Stay

    dr.suman s.business

    good stay. staffs are gentle and cooperative. breakfast was worth.. planning to visit again thank you.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Executive Room

    4.0

    Good Stay

    manoranjan s.solo

    Stay is very good, hotel rooms are clean, staff behaviour is nice. Got to know about the property from MakeMyTrip. Food is very good in the buffet. Service is upto the mark.

    Travel Month: Jun 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    2.0

    Terrible stay

    family

    No intercom and bath towel in the room. Chair was too old. It waz located in prime location but need to improve their services.

    Travel Month: Jun 2025

    Room: Executive Room

    4.0

    Good Stay

    Room was too good

    Travel Month: Jun 2025

    Room: Executive Room

    2.0

    Please check before suggesting a hotel so that the tourists do not face pro

    mohua r.family

    Location is absolutely fine. Breakfast is also worth the money. An A.C.room was booked. But the A.C did not work and we had to stay in the non A.C.room after paying for A C room. This is ridiculous. The lift condition is absolutely horrible and you feel completely clostrophobic having no space for 3 adults moving together.

    Travel Month: May 2025

    Room: Executive Room

    4.0

    Budget hotel for official stay

    chirag c.business

    All in all it was good but the one of the staff was little impolite. The AC temperature was fixed and remote was not working. When requested for solution, the response was "woh to fix hi hota he" and tried to convince me to bare with it. Later on changed from 23 to 26 and left with temporary remote. As it was over night stay for me and it was already 10 pm so I prefferred not to confront.

    Travel Month: May 2025

    Room: Executive Room

    3.0

    Average Stay

    group

    We book 03 nos of the same rooms but they provide Three different rooms. Rooms are not well maintained.

    Travel Month: May 2025

    Room: Executive Room

    2.0

    Poor Stay

    mirza a.

    TV was not working. Even after repeated request. Bedsheets were not clean, water wasn't offered complimentary next day.

    Travel Month: May 2025

    Room: Executive Room

    1.0

    very bad experience this is not a 3 star Hotel this is like a bathroom

    maxi k.couple

    very bad experience this is not a 3 star Hotel myhome bathroom is very neat and clean compared to the hotel

    Travel Month: May 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    navaneeth k.

    Room worth for that price...but break fast terrible.... better to choose room only

    Travel Month: Apr 2025

    Room: Executive Room

    3.0

    Average Stay

    manoj k.

    The location is good but the facilities are not up to the mark. I have not taken property food due to being busy in outside activity.

    Travel Month: Mar 2025

    Room: Executive Room

    3.0

    Average Stay

    anirban s.loyalty-iconbusiness

    Hotel is centrally located and very close to the market place and Govt offices. The Room Service of the Hotel is terrible. No one bother to listen to your request. Repeated reminders to be given to get Tea bag/Sugar etc. The Quality of the Food is good . The overall Experience is Average.

    Travel Month: Feb 2025

    Room: Executive Room

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