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Durgapur, Durgapur
21 Ratings, 5 Reviews
Last 10 Customer Ratings (Latest First)
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It was a horrible experience and they had a strange system of taking photo of the payment transaction, for instance while checking in to the hotel, they asked us to show the payment history to the hotel and took pic of that. Again while settling the bill of their restaurant they asked for the same thing and when we refused in doing so the self proclaimed manager of the hotel even went on to the extend of threatening us to leave the hotel in the middle of the night. Never had such experience in a hotel where the fault is theirs.... we make online payment to so many places.... Nobody asks for pics of the transaction.... we aren't sure if it's genuine or not
Room: Deluxe Double AC
Hotel Deep has replied on Sun Mar 09 04:57:53 IST 2025
Dear Valued Guest,We sincerely regret to hear about your experience at our hotel. Ensuring a smooth and comfortable stay for our guests is our top priority, and we apologize if our payment verification process caused any inconvenience.Please note that our procedures are in place to ensure the security of all transactions and to prevent any discrepancies. However, we certainly do not intend for them to cause any discomfort to our guests. Your feedback is invaluable to us, and we will review our policies to ensure they are implemented in a more guest-friendly manner.If you would be willing to share more details about your stay, we would appreciate the opportunity to address your concerns directly. We truly hope to have the opportunity to serve you better in the future.Best Regards,SUBHADEEPMONDALPROPRIETOR [Hotel Deep]-This response acknowledges the complaint, offers an apology, explains the policy, and invites further discussion while maintaining a professional tone.
Poor Stay
Okay. Bekar
Room: Classic Standard Single Non AC
Hotel Deep has replied on Mon Feb 10 18:23:02 IST 2025
“We regret the inconvenience. Please allow us the chance to find a solution. Contact us directly, and we’ll work toward a resolution.”
Good Stay
The room was good, neat & clean. It had a tv for entertainment and everything well. Bathroom was good enough.
Room: Deluxe Double Non AC
Hotel Deep has replied on Fri Nov 15 04:49:21 IST 2024
THANK YOU FOR YOUR FEEDBACK. WE WOULD WORE MORE ON THE CUSTOMER SATISFACTION ASPECT. THANK YOU
Average Stay
Hotel is not that much clean also gezur is not available. Washroom also very small
Room: Deluxe Double Non AC
Hotel Deep has replied on Fri Nov 15 04:50:20 IST 2024
THANK YOU FOR YOUR FEEDBACK. WE WILL WORK MORE ON THE CUSTOMER SATISFACTION ASPECT.
Average Stay
The room is average washroom was not perfect the shower null is broken
Room: Deluxe Double AC
Hotel Deep has replied on Fri Nov 15 04:53:01 IST 2024
HELLO MR DEBRAJ. THANK YOU FOR YOUR FEEDBACK. WE WILL DEFINITELY LOOK INTO YOUR ISSUE DEEPLY AND WONT MAKE IT HAPPEN AGAIN IN THE FUTURE. THANK YOU.
Recol Park
Ajodhya
Shantiniketan
Bolpur
Atla
Sahayogi Nagar Sector II
Ushagram
Purulia
Kasitanr
Dhanbad
Munsifdanga
Industrial Area
Ambuja
A-Zone
Ambuja
Durgapur
Bidhannagar
Benachity
Bidhannagar
Bidhannagar
Benachity
Bus stand Road
Bishnupur
Baghmundi
Bolpur
Ajodhya
Atla
Bus stand Road
Krishnanagar
Medinipur
Baghmundi
