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Review Of Hotel Crystal Inn

Kurla West, Mumbai | 2.1 km drive to British Consulate

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.0
    Good

    128 Ratings, 55 Reviews

    excellent
    19%
    very good
    20%
    average
    28%
    poor
    7%
    bad
    26%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 2
    • 3
    • 3
    • 4
    • 4
    • 4
    • 5
    • 3
    • 4

    Rating Categories

    • Location2.6
    • Cleanliness3.4
    • Value For Money2.7
    • Food1.3
    • Facilities1.0
    • Child Friendliness4.7
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Ambience is not pleasant and the area is not clean.
    • Rooms are congested and poorly maintained with old, rusted bathroom fixtures.
    • Breakfast quality received appreciation from some guests.
    • Location is close to the U. S. Embassy, beneficial for appointments.
    Read more

    Sort by:

    Positive first
    2.0

    Hotel Plaza Executive Rev

    shripad p.couple

    The hotel ambience is not at all good. Rooms are congested, bathroom cleaning is not at all good. bathroom fixtures are also very old, rusted. There is no restaurant inside the hotel,but they may be preparing or ordering food from outside. The breakfast quality was good.

    Travel Month: Jul 2025

    Room: Classic Room

    3.0

    Average Stay

    viral m.family with 1 kid

    dirty washroom, not having proper facilities like normal hotel ...it is located at ground floor of some maternity hospital...

    Travel Month: May 2025

    Room: Deluxe Room

    4.0

    Good Stay

    ranjana k.

    This very good hotel but, Staff is also good.overall good.

    Travel Month: May 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    binesh v.solo

    I had a wonderful experience staying at Hotel Crystal Inn in Mumbai. The room was clean, well-maintained, and had all the basic amenities I needed. What I appreciated most was how close the hotel is to the U.S. Embassy, which made it convenient for my appointments.

    Travel Month: Apr 2025

    Room: Classic Room

    5.0

    worthy

    jyothi p.family

    cleanly, staff and service is good, area is not good, we don't count it bcz we are just staying there, don't living there. totally it's truly worthy

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Classic Room

    1.0

    very bad

    solo

    very poor hospitality.its better to sleep with beggars outside on the road...

    Travel Month: Feb 2025

    Room: Cabin Room with Common Bathroom

    3.0

    Average Stay

    naresh k.loyalty-icon

    Overall stay in the hotel was an average. Hotel location and room services was in an average.

    Travel Month: Nov 2024 (6-Night Stay)

    Room: Classic Room

    3.0

    Average Stay

    daksh s.family

    You nig mm t, that manager said there was no empty dormitory, still you nigg showed and i booked, as i had cancer patient with me i rather gave him extra and booked a separate room, work on your chart filling system nig

    Travel Month: Oct 2024

    Room: Dormitory Bed

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    smita r.

    Too many pests including rats discusting. Very bad

    Travel Month: Sep 2024

    Room: Classic Room

    • user photos
    3.0

    Good

    patchaiappan p.group

    Avreage amentiez low no food emergency stay. Ok and good stay

    Travel Month: Sep 2024

    Room: Deluxe Triple Room

    3.0

    Average Stay

    nilesh r.

    I have chosen avarage rating because of price was so high. I want u to take reasonable price from customer.

    Travel Month: Sep 2024

    Room: Classic Room

    1.0

    Pathetic hotel to stay

    om.loyalty-iconfamily

    It was pathetic, i booked breakfast and dinner package and hotel denied dinner by saying please take refund because they have no such package.

    Travel Month: Sep 2024

    Room: Deluxe Room

    1.0

    Dirty and smelly roo

    shaji k.loyalty-iconfamily

    The room was dirty. There were dirt stains in the walls and floor. The floor was really sticky. The room smelled so bad we bought a room freshener to hang in it. And also the rooms were filled with cockroaches. The outside of the room was also not clean. The first floor of the building is a hospital so there were always people there. The location of the hotel was also really bad. The rain made it worse. I won't suggest anyone with their family to take this hotel if you want a comfortable stay.

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Deluxe Triple Room

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    gunjan m.business

    Room was neat and clean. Ac, tv, wifi, room service. Location everything was good. I recommend to stay here if you're travel-ling with friends with long stay.

    Travel Month: Aug 2024 (6-Night Stay)

    Room: Classic Room

    2.0

    Poor Stay

    ghulam g.family

    Very poor and very dirty rooms not clean water not properly in washroom wife is not working in room nuber of cockroach inside the room lift not working

    Travel Month: Aug 2024

    Room: Classic Room

    1.0

    Terrible Stay

    md m.

    charging socket not working, washroom geyser switch outside, during taking shower someone switch off two time due to with i face problem, stairs area rain water coming and due to which stairs are wet and sleepry

    Travel Month: Jul 2024

    Room: Dormitory Bed

    4.0

    Good Stay

    kunal d.family

    I found this on mm t app and booked a deluxe room for 2 days and their service was good and excellent. It is very safe for families and nearby locations of kurla west.

    Travel Month: Jul 2024

    Room: Deluxe Triple Room

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    syed.

    Honestly saying hotel is small and didn't look like hotel atmosphere but the room which i got is specious and comfortable.

    Travel Month: May 2024 (4-Night Stay)

    Room: Classic Room

    4.0

    Good Stay

    dayanidhi v.family

    Amenities and services were good. Manager was helpful and friendly. Location isn't great and maintenance could have been better. Overall good experience for the price.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Deluxe Triple Room

    1.0

    Awful place and unfriendly service

    kiran.family

    Terrible place. The rooms were full of cockroaches. One of the rooms a/c dint work. There was someone elses inner-wear in the washroom. So the rooms were barely cleaned. Water supply was limited and no hot water at all. Staff were ignorant. They couldn't care less about the customers. Overall terrible place to live in.

    Travel Month: Mar 2024

    Room: Classic Room

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