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Arjunganj, Lucknow
17 Ratings, 5 Reviews
Last 10 Customer Ratings (Latest First)
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sonal was geart
this was my first stay everything was great food was nice ..room was nice.we enjoy alot will wish to visit again
Room: Superior Room
Hotel Celestial Manor has replied on Tue Oct 07 13:38:17 IST 2025
Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us. We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Celestial Manor service provided by the team. The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Celestial Manor , Lucknow and escape to the unforgettable yet again. Best Regards, Celestial Manor Team
good stay
The place was great, just the service could have been pretty much better , food was great, pool was also good
Room: Superior Room
Hotel Celestial Manor has replied on Tue Oct 07 13:38:27 IST 2025
Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us. We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Celestial Manor service provided by the team. The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Celestial Manor , Lucknow and escape to the unforgettable yet again. Best Regards, Celestial Manor Team
Average Stay
Property is good but confusion all around other hotel rooms are in the same property Staff are not well trained Food was nice Some issue regarding security that any outsider are accessible directly to room,food delivery partner are directly comming to room Lifts are shared and accessible to any outsider
Room: Superior Room
Hotel Celestial Manor has replied on Tue Oct 07 13:49:12 IST 2025
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced during your stay. While we’re glad you enjoyed the food and found the property to your liking, we’re truly sorry to hear about the concerns regarding staff training, security, and shared access. Please be assured that guest safety and comfort are our top priorities, and your comments have been taken seriously. We are already reviewing our security protocols and staff training procedures to ensure a better and safer experience for all our guests. Your feedback is valuable in helping us improve. We hope to have the opportunity to welcome you back in the future and provide a much-improved stay.
Excellent Stay
Our stay at your hotel calestal mannor was excellent. Staff is good and well mannered. Hotel was clean. Restaurant are also very good. food at restaurant was excellent. Staff of hotel is very good. Hotel is far away from Lucknow station but Location was also very good. Facilities in hotel is good.
Room: Superior Room
Hotel Celestial Manor has replied on Tue Oct 07 13:39:17 IST 2025
Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us. We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Celestial Manor service provided by the team. The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Celestial Manor , Lucknow and escape to the unforgettable yet again. Best Regards, Celestial Manor Team
Poor Service
I have to express my profound dissatisfaction with my recent stay, which I can only describe as the worst hotel experience I have ever encountered. The issues began immediately upon my arrival and continued until the early hours of the morning. I was forced to switch rooms four times, ultimately giving up around 2 AM because I could not find a single room that met basic standards. Across these rooms, I experienced a non-functional air conditioning unit in every instance, a broken television in one, a complete lack of mobile network coverage in another, and in a separate room, the internet was not working. This meant I was unable to sleep throughout the entire night due to the unbearable heat. Beyond the room issues, the hygiene in the lobby was noticeably poor, further contributing to a truly pathetic overall experience. What was equally frustrating was the lethargic response from your staff. Despite their assurances that they would address the problems, there was a complete lack of follow-up. I was the one constantly chasing updates and initiating communication, but ultimately, I received no resolution or meaningful response from the hotel staff. It became too late in the night, and I was exhausted and simply had to give up. Given this extremely disappointing experience, I would never recommend your hotel to anyone.
Room: Superior Room
Hotel Celestial Manor
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the deeply disappointing experience you had during your recent stay. We are truly sorry that you encountered such a series of unacceptable issues — from multiple room changes to faulty amenities and the lack of basic comfort such as air conditioning and internet access. What you’ve described does not reflect the standards we aim to uphold, and we understand how frustrating and exhausting this must have been, especially during the late hours of the night. Please be assured that your comments have been escalated to senior management for immediate review. We are conducting a thorough investigation into the maintenance and service issues you faced, and we will be taking corrective action to ensure such a situation does not occur again. While we know this apology cannot undo your experience, we genuinely hope you will allow us the opportunity to regain your trust in the future. Should you consider giving us another chance, please contact us directly so we can personally oversee your stay and ensure a vastly improved experience.
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