Review Of Hotel Bala's Residency

Hotel Bala's Residency has replied on Wed Jan 03 17:24:10 IST 2024

Dear Goutam Sen Sir, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay. We take guest reviews seriously as they help us identify areas for improvement and enhance the overall guest experience. We are sorry to hear about the cleanliness issue with the toilets. Our housekeeping team is dedicated to maintaining high standards of cleanliness, and we will address this issue immediately to ensure it does not happen in the future. We appreciate your positive comment about our cozy rooms. It's great to know that you found the accommodations comfortable. Regarding your concerns about our staff, please be assured that we are committed to providing thorough training to our team members to ensure they are knowledgeable and able to assist our guests effectively. We will use your feedback as an opportunity to further train and develop our staff. We also appreciate your mention of the stairs being a potential hazard for older guests. Your safety is of utmost importance to us, and we will assess the situation promptly to make any necessary improvements to ensure a safer environment for all guests. Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback. If there is anything else you would like to discuss or if you plan to stay with us again, please feel free to contact us directly so that we can address your concerns personally. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. Sincerely, Saish Mahajan Hotel Manager Bala's Residency

Hotel Bala's Residency has replied on Sat Oct 21 11:27:37 IST 2023

Dear Vishnu Sujith Sir, Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our hotel to be good and economical, and that you appreciated the proximity to Seven Hill Hospital and the variety of food options nearby. At Bala's Residency, we take great pride in providing excellent service and a comfortable stay for our guests, so it's rewarding to know that you found our staff to be nice and helpful. We look forward to serving you again in the future and hope to continue exceeding your expectations. If you have any suggestions or requests for your next visit, please feel free to let us know. Your feedback is invaluable to us. Thank you once again for choosing Bala's Residency, and we can't wait to welcome you back. Warm regards, Saish Mahajan Hotel Manager Bala's Residency

Hotel Bala's Residency has replied on Sat Oct 21 12:05:30 IST 2023

Dear Syed Shiraz Maqsad Sir , We are deeply sorry to hear about your disappointing experience during your stay at our hotel. Please accept our sincerest apologies for the inconveniences you encountered. The issues you mentioned, particularly the cleanliness of the washroom and the overall odor, are unacceptable, and we take this feedback very seriously. We have already initiated a thorough investigation into these concerns and will be taking immediate actions to ensure that these problems are addressed and do not happen again. We understand your frustration and disappointment, and we want to make things right. However, please let us assure you that we are working diligently to improve our services and facilities. We appreciate your feedback and will use it as a catalyst for change. Our goal is to ensure all our guests have a pleasant stay, and we will make every effort to exceed your expectations should you consider staying with us in the future. Once again, we apologize for your unsatisfactory experience and thank you for bringing these issues to our attention. Sincerely, Saish Mahajan Hotel Manager Bala's Residency

Hotel Bala's Residency has replied on Sun Aug 27 16:18:51 IST 2023

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. If you give us a chance to earn back your trust. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. All the best, SAISH, Manager

Hotel Bala's Residency has replied on Sat Oct 21 12:12:03 IST 2023

Dear Pankaj Kumar Sir, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments, as they help us continuously improve our services. We apologize for any inconvenience you experienced due to the room and bathroom size. We understand that our guests have different preferences and space requirements. While we offer various room types to accommodate different needs, we will certainly review the feedback you provided to ensure that we are meeting the expectations of our guests. Regarding pricing, we continually evaluate our rates to provide competitive and fair pricing based on the value and services we offer. However, we appreciate your feedback on this matter, and we will take it into consideration as we make pricing decisions moving forward. Your feedback is important to us, and we are committed to making improvements based on your comments. If you choose to stay with us again, we hope to provide you with a more comfortable and satisfactory experience. if you would like to discuss your stay in further detail or if you have any additional feedback to share. Thank you for choosing to stay with us, and we look forward to serving you better in the future. Sincerely, Saish Mahajan Hotel Manager Bala's Residency

Hotel Bala's Residency has replied on Sat Oct 21 12:15:11 IST 2023

Dear Narinder Zira Sir, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments, as they help us identify areas where we can enhance the guest experience. We are genuinely sorry to hear about your concerns regarding the knowledge of our staff. Providing our guests with helpful and informed service is a top priority, and we will use your feedback to improve our training and support for our team members. We are pleased to know that you found the location of our restaurant favorable. We are committed to offering a positive and enjoyable experience to all our guests, and we are continually working to improve our services. Your feedback is invaluable, and we are dedicated to addressing the issues you raised. If you decide to stay with us again, we hope to provide you with a more satisfying visit. if you would like to discuss your stay in further detail or if you have any additional feedback to share. Thank you for choosing to stay with us, and we look forward to serving you better in the future. Sincerely, Saish Mahajan Hotel Manager Bala's Residency