i recently stayed at your property and encountered a highly unsatisfactory experience. I had booked for a two-day stay, but upon arrival, i was informed that only one day was accommodated due to full occupancy. To make matters worse, the room provided was in a very poor condition. After a long journey with my children, i had no choice but to stay there out of compulsion. This caused significant discomfort and fell far below the standards expected from your establishment and stay recomendation. I kindly request an explanation for this inconvenience and would appreciate measures to prevent such occurrences in the future.