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Review Of Hometel Roorkee - A Sarovar Hotel0123401234

Roorkee, Roorkee

    User Rating & Reviews

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    • family
    3.8
    Very Good

    739 Ratings, 400 Reviews

    excellent
    37%
    very good
    35%
    average
    16%
    poor
    7%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 3
    • 3
    • 5
    • 5
    • 3
    • 3
    • 5
    • 5

    Rating Categories

    • Hospitality4.1
    • Facilities4.0
    • Food4.0
    • Room4.1
    • Cleanliness4.2
    • Value For Money4.1
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    Review Summary

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    This property is well-regarded for its cleanliness and supportive staff, making guests feel welcome. The food quality, especially the breakfast buffet, garners appreciation. It's a great spot for business travelers due to its proximity to industrial areas, though it's a bit far from the main city. While room sizes might feel small to some, the overall value for money is highlighted by many.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    deepak n.business

    I found this hotel from this hotel staff is not good and the hotel room size is very small.

    Travel Month: Oct 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    5.0

    Excellent Stay

    sachin g.business

    It’s a value for money business hotel, which has all what you need for a short stay. All the basic needs of a business traveller have been taken care-of. Food is also quite tasty & hygienic. Overall a good hotel

    Travel Month: Oct 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    5.0

    Excellent Stay

    praveen s.

    We stayed Hometel with wife for a night. Staff were extremely courteous, front desk excellent and food court was joyful and decorated with enough variety and tasty items.

    Travel Month: Aug 2025

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Tue Sep 09 00:25:59 IST 2025

    Dear Praveen Singh, It's heartening to know that you and your wife enjoyed your stay at Hometel. Our staff endeavors to provide the best possible service and they will certainly be pleased to hear your positive feedback, especially the front desk team who work tirelessly to ensure smooth interactions. It is also brilliant to know that the joyful ambiance and variety in our food court enhanced your experience. We aim to consistently offer a wide range of delectable items and it's great to know that they tickled your taste buds. It would be a pleasure to have you with us again. Regards, Gyan Singh Bisht General Manager

    5.0

    Excellent stay

    karan m.family

    Location,food,amenities and services are all good.

    Travel Month: Jul 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Aug 14 18:53:45 IST 2025

    Dear Mr. Mehra, It was a pleasure having you stay with us at Hometel Roorkee, on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At Hometel Roorkee, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. Your kind words of appreciation has been conveyed to team, which will keep us motivated and push us to produce greater results. We are extremely delighted to have you as an “ambassador” for Hometel Roorkee and look forward to welcoming you back. Regards, Gyan Singh Bisht General Manager

    4.0

    Very good stay

    karan m.family

    Location is somewhat away from the main city but it is located on the highway. Food was good but we were served buffet compulsory not allowed to order Al a carte.Amenities and services are excellent.

    Travel Month: Jul 2025

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Aug 14 18:53:28 IST 2025

    Dear Mr. Mehra, It was a pleasure having you stay with us at Hometel Roorkee, on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At Hometel Roorkee, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. Your kind words of appreciation has been conveyed to team, which will keep us motivated and push us to produce greater results. We are extremely delighted to have you as an “ambassador” for Hometel Roorkee and look forward to welcoming you back. Regards, Gyan Singh Bisht General Manager

    5.0

    Good experience

    arkini i.family

    A very good experience, the hotel is worth the rate with cleanliness and polite staffs. The food also is good as well as the services.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Aug 14 18:52:39 IST 2025

    Dear Arkini Lakai, It was a pleasure having you stay with us at Hometel Roorkee, on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At Hometel Roorkee, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. Your kind words of appreciation has been conveyed to team, which will keep us motivated and push us to produce greater results. We are extremely delighted to have you as an “ambassador” for Hometel Roorkee and look forward to welcoming you back. Regards, Gyan Singh Bisht General Manager

    1.0

    Terrible Stay

    anil b.business

    I stayed in Room no 411, there was leakage issue in bathroom sink , whole washroom was full on water . When I ordered dinner I clearly told them to serve Tawa Roti but where order received there was Tandoori Roti . when I called again to team then they told we can't serve Tawa Roti. when I asked them to cancel my order then they replaced the rotis , In whole conversation daal and vegetables was completely freezed.

    Travel Month: Jul 2025

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Aug 14 18:53:09 IST 2025

    Dear Mr. Badoni, thank you for sharing your feedback regarding Hometel Roorkee. Your feedback is very useful to us as it allows us to assess the performance of each department and initiate immediate corrective measures to improve our standards and enable us to meet your expectations. I have taken up your feedback with the seriousness that it deserves with the concerned departments head to understand what went wrong and to initiate corrective measures to ensure that the highest levels of service and standards are maintained. On this occasion, i admit we did not live up to our promise of service excellence and please accept our sincere apologies for the resulting inconvenience caused to you. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Regards, Gyan Singh Bisht General Manager

    5.0

    excellent

    shubham a.business

    It’s good and nice to stay and hotel staff is very cooperative and behaviour is good

    Travel Month: Jul 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Aug 14 18:52:52 IST 2025

    Dear Mr. Agarwal, It was a pleasure having you stay with us at Hometel Roorkee, on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At Hometel Roorkee, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. Your kind words of appreciation has been conveyed to team, which will keep us motivated and push us to produce greater results. We are extremely delighted to have you as an “ambassador” for Hometel Roorkee and look forward to welcoming you back. Regards, Gyan Singh Bisht General Manager

    2.0

    Poor Stay

    madhava r.couple

    The room and services were overpriced. In the room, the mattresses were old and saggy, the couch/sofa was tipping over when we leaned forward while seated, and the shower door didn't slide open/close smoothly. Dinner room service was unduly delayed as the cook was away, we finally got our (ordered at 6.45/7pm only at 8.30pm, and the grilled chicken was severely undercooked. We could only eat parts of the ends as the insides were raw. The salad greens and sprouts at breakfast seemed stale, although I could be wrong about it. But by 9 am, the chutneys for the idlis were used up and weren't replaced/filled until we left at 9.45 am. All in all, the total experience wasworse than what I'd expect for a room at half the price.

    Travel Month: Jul 2025

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    2.0

    Pathetic Stay, never ever stay at Hometell Roorkee, staff is arrogant

    manjeet s.business

    While check in, door was not opening, no staff came to help till half an hour. Muddy water in the bathroom from shower and tap. Due to room door not opening, till the time restaurant was closed by 10pm. We requested to cook and front desk that we are late becouse of door not opening. They refuse to take order for dinner and said we can provide order which can be prepare in 10 minute. What we are ordering is to pe prepare in 40 min. They did not accept delay check in at there end at all and we have to order from out side. Poor rooms poor service. While check in, door was not opening, no staff came to help till half an hour. Muddy water in the bathroom from shower and tap. Due to room door not opening, till the time restaurant was closed by 10pm. We requested to cook and front desk that we are late becouse of door not opening. They refuse to take order for dinner and said we can provide order which can be prepare in 10 minute. What we are ordering is to pe prepare in 40 min. They did not accept delay check in at there end at all and we have to order from out side. Poor rooms poor service.

    Travel Month: May 2025

    Room: Superior Room - 2 Single Beds 22SQM Free WiFi Shower

    3.0

    Average Stay

    The property was good and the food was decent, but the service and food prices were quite disappointing. There was no toothbrush or toothpaste provided. Although there was a fridge in the room, it wasn’t working. Despite calling multiple times, the staff often didn’t respond. Overall, the experience was average.and I felt like my money was wasted.

    Travel Month: May 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    1.0

    Never Ever Go.. Dirty Filthy Damp rooms

    jagpal d.business

    Don't stay if you love your money and if you are allergic to Dirt, filth, damp, ridiculous rooms and running under the Sarovar tag

    Travel Month: May 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

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    5.0

    Excellent Stay

    ajay k.

    Food was excellent, stay was comfortable, was provided silent room far from traffic horns. Location was on highway and approachable from roorkee, Dehradun and Haridwar. It was very near to the site I had to visit. Thanks Hometel for comfortable stay.

    Travel Month: May 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    4.0

    Stay for Business

    rohit s.business

    the stay was for business and it was good with friendly staff. Food was good and service was excellent.

    Travel Month: Mar 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    4.0

    Good Stay

    praveen k.family

    Good ambiance excellent hotel and nice food & service I'm happy with your service 😊 😍

    Travel Month: Apr 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Sun Apr 20 01:27:33 IST 2025

    Dear Praveen Kumar Burman, Glad you had a great experience! Looking forward to your next visit. Regards, Gyan Singh Bisht General Manager

    4.0

    Decent hotel in roorkee near the industrial park.

    jayasudha v.loyalty-icongroup

    Good ambience. The food menu in the restaurant, especially the buffet menu to be improved. The cleanliness of the bathroom in the guest room needs improvement.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

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    Hometel Roorkee - A Sarovar Hotel has replied on Mon Feb 17 20:48:51 IST 2025

    Dear JAYASUDHA V, We highly appreciate your feedback as it helps us to improve our services better. We're pleased to hear that you enjoyed the ambiance of our restaurant. Regarding your concerns about our buffet menu and the cleanliness of the bathroom in the guest room, we apologize if we fell short of your expectations. We understand the importance of variety in food options and maintaining impeccable cleanliness, particularly in personal spaces like the bathroom. We want to assure you that our culinary and housekeeping teams are regularly trained to maintain high standards. We have taken note of your comments and will take immediate corrective actions. Your feedback contributes significantly to our continuous commitment to enhance our overall services and to offer our patrons an unforgettable experience. We hope to have another chance to redeem ourselves and to showcase the improvements we have implemented as a result of feedback like yours. Regards, Gyan Singh

    3.0

    Average Stay

    ravinder s.

    Hotel room size was not like 3 star hotel. Bed was also small and bathroom size was not even good. Overall room was not meeting with 3 star hotel category.

    Travel Month: Feb 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Thu Feb 13 17:56:13 IST 2025

    Dear Ravinder Singh, We're deeply concerned to read your feedback and understand that the size of the room, along with the bed and bathroom, didn't meet your expectations for a 3-star hotel accommodation. It's indeed unfortunate that you felt this way. In our endeavours to accommodate a spectrum of guest preferences, we provide varying dimensions of rooms and beds, and try to make the most efficient use of spaces. However, we acknowledge that your experience was less than satisfactory. Your feedback is highly valued as it gives us opportunities for improvement. We assure you that your comments will be acted upon and specific steps will be taken to address these pertinent points. We're committed to enhancing our guests' experience and are constantly reassessing our facilities based on feedback. We would love to have the opportunity to turn your experience around. When you next plan to visit, please get in touch with us directly so we can ensure your stay is exceptional. We hope for another chance to exceed your expectations and prove our dedication to comfort and satisfaction. Regards, Gyan Singh

    4.0

    Good Stay

    saurabh c.

    Overall experience was good, i recommend to stay for all working employees, food taste was good

    Travel Month: Jan 2025

    Room: Corporate Room

    Hometel Roorkee - A Sarovar Hotel has replied on Wed Feb 05 20:02:49 IST 2025

    Dear Saurabh Chaudhary, We appreciate your positive feedback about our accommodations and food. Your recommendation truly means a lot to us and it's gratifying to know we're able to create good experiences for our guests, especially those who are here for work purposes. It's our primary aim to provide a comfortable, hassle-free stay, coupled with delicious food to ensure our guests are well-fueled for their hectic schedules. We're delighted to learn we succeeded in that regard during your stay. We continually strive to exceed our guests' expectations and your words of encouragement help us to achieve that goal. We look forward to welcoming you back again soon! Regards, Gyan Singh Bisht

    4.0

    Good Stay

    shashank g.

    the room is neat and clean, washroom has a fresh feeling. overall a good experience 👍

    Travel Month: Jan 2025

    Room: Corporate Room

    3.0

    Average Stay

    jayesh p.

    Rooms are not upto the mark of sarovar hotels, food is also not good. I feel very heavy whole day after taking breakfast

    Travel Month: Jan 2025

    Room: Superior Room - 1 Double Bed 22SQM Free WiFi Shower

    Hometel Roorkee - A Sarovar Hotel has replied on Wed Feb 05 18:58:29 IST 2025

    Dear Jayesh Prajapati, thank you for sharing your feedback regarding Hometel Roorkee. Your feedback is very useful to us as it allows us to assess the performance of each department and initiate immediate corrective measures to improve our standards and enable us to meet your expectations. I have taken up your feedback with the seriousness that it deserves with the concerned departments head to understand what went wrong and to initiate corrective measures to ensure that the highest levels of service and standards are maintained. On this occasion, i admit we did not live up to our promise of service excellence and please accept our sincere apologies for the resulting inconvenience caused to you. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Best Regards, Gyan Singh Hotel Manager

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