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East Delhi, Delhi | 2.7 km drive to Delhi Shahdara Metro Station
1011 Ratings, 428 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is located close to Jhilmil metro station, offering convenient access for travelers. Guests noted spacious and clean rooms, but maintenance issues, particularly with bathrooms and amenities, have been mentioned. The staff is generally friendly and helpful, especially Mr. Gulshan, but there have been complaints about rude behavior from certain reception staff. Moreover, food quality has received mixed reviews, with some guests dissatisfied with the options provided.
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Excellent Stay
******
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 16 13:27:01 IST 2025
Thank you so much for your valuable feedback .
Poor Stay
Everything was good . Clean hotel but receptionist was so rude he was not allowed my male friends as a guest .
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Mon Sep 15 18:17:38 IST 2025
Thank you, Mr. Singh, for your excellent 5-star review! We're glad you found our location convenient, We look forward to welcoming you back for another comfortable stay soon!.
Very Bad experience with unprofessional staff.
I am very disappointed and unsatisfied with my stay at this property. Firstly, the bedsheets and blanket provided were extremely dirty. Secondly, the AC in our room was not working, and only after repeated requests did they relocate us to another room. When we inquired about breakfast timings, we were told it would be served in the room at 8:00 AM. However, the next morning, when we tried calling to confirm, the hotel phone was not working. I had to personally go to the reception, where the receptionist casually replied that the restaurant staff was not answering their calls, as if it was our responsibility to follow up. We had scheduled our check-out at 9:00 AM, keeping in mind that breakfast would be served at 8:00 AM. Despite this assurance, no breakfast was provided. Overall, the service was extremely poor and unprofessional. This was a very disappointing experience.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Fri Sep 12 14:03:05 IST 2025
Dear sir, thank you for sharing your feedback. we truly regret that your recent experience with us did not meet your expectations. We sincerely apologize if this situation caused any inconvenience and would be happy to discuss this matter further should you wish to reach out to our management team directly. Thank you for your understanding and we hope to have the opportunity to serve you better in the future. Best Regards Pardeep Rawal Hotel Manager
staff is rude
Staff is rude the denied the booking timing mentioned by make my trip Meru staff timing mention the Nadu ki nannu ki Gregory na
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:30:55 IST 2025
Dear Rohit, We're truly sorry to hear about your experience and apologize for the inconvenience caused. Your feedback regarding staff behavior and booking issues is taken seriously and will be addressed with urgency. Please allow us the opportunity to investigate further and make things right. Thank you for bringing this to our attention.
Excellent Stay
reasonable price and location so good to reach at hotel. Staff behaviour was good and helpful. Room was neat and clean
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:33:11 IST 2025
Thank you, Mr. Bablu, for your excellent 5-star review! We're glad you found our location convenient, prices reasonable, and staff helpful. It's great to hear you appreciated the cleanliness of the room. We look forward to welcoming you back for another comfortable stay soon!
Good Stay
Not st all
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:35:09 IST 2025
Thank you, Ravinder, for your 4-star rating. We appreciate your feedback, though it seems there may have been a misunderstanding or error in the comment. If there's anything specific you'd like to share about your stay, we're here to listen and improve. We hope to welcome you again soon!
Average Stay
They take checkin time approx 25 min and staff reaction almost rude... They hold booking without reason....
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:36:06 IST 2025
Dear Nishant, Thank you for sharing your feedback. We sincerely apologize for the delay during check-in and the behavior you experienced from our staff. This is not the standard we strive for, and we will address it internally. Your comments are valuable and will help us improve future guest experiences.
room no clean
Room not cleaned and water heater not worked and bathroom Footcloth not putting . No any mobile network in this hotel
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:39:39 IST 2025
Dear Keyur, We sincerely apologize for the issues you faced during your stay, including cleanliness, water heater problems, and lack of mobile network. This is not the experience we want for our guests. Your feedback is important, and we will address these concerns immediately to improve our services. Thank you for letting us know.
Poor Stay
Bad location, No parking area. No hotel Name Display board.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:41:38 IST 2025
Dear Sanjay, We’re sorry to hear about the difficulties you faced with the location, parking, and signage. Your feedback is important, and we will work on improving these areas to enhance our guests’ experience. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Excellent Stay
There food was very costly. So I had preferred taking outside food. Rest service and cleaning etc was very good.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:46:49 IST 2025
Thank you, Shatrughna, for your excellent 5-star rating! We’re glad you appreciated our service and cleanliness. We also appreciate your feedback about the food prices and will take it into consideration. We look forward to welcoming you again for another great stay!
Terrible Stay
1
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:47:57 IST 2025
Dear Kunal, We're sorry to see your 1-star rating and that your stay did not meet expectations. We’d appreciate any details you can share so we can understand what went wrong and work to improve. Please feel free to reach out to us directly. Thank you.
Excellent Stay
Everything was perfect as it should be. I had order the kadai paneer with aalu naan and the taste was so yumm,much more than a restaurant. Everything was perfect as it should be. I had order the kadai paneer with aalu naan and the taste was so yumm, much more than a restaurant.
Room: Day Use Room Stay is valid for 09 Hrs Between 0900 Hrs to 1800 Hrs
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:50:04 IST 2025
Thank you, Tanish, for your fantastic 5-star review! We're thrilled to hear you enjoyed everything, especially the delicious kadai paneer with aloo naan. Your kind words motivate us to keep delivering the best experience. We look forward to welcoming you back soon for another perfect stay!
Excellent Stay
check in is easy and fast. spacious rooms with all amenities. room are so clean. food is really good . service is awesome. good parking space for cars check in is easy and fast. spacious rooms with all amenities. room are so clean. food is really good . service is awesome. good parking space for cars.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:51:37 IST 2025
Thank you, Sachin, for your wonderful 5-star review! We're delighted to hear you enjoyed our easy check-in, spacious and clean rooms, delicious food, excellent service, and convenient parking. Your feedback means a lot to us, and we look forward to welcoming you back soon for another great stay!
Average Stay
Property was good. But the room was full of mosquitos....staff was good.bit no mobile network.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:56:49 IST 2025
Thank you, Rahul, for your honest feedback. We're glad you liked the property and found the staff helpful. We sincerely apologize for the inconvenience caused by mosquitoes and poor mobile network. Your comments are important, and we will work on improving these areas to enhance future guest experiences.
Good Stay
Good
Room: Day Use Room Stay is valid for 09 Hrs Between 0900 Hrs to 1800 Hrs
Green Palms Hotel -- Check in @ 9:00 A.M.
Thank you for your valuable feedback. Best Regards PARDEEP RAWAL
Excellent Stay
I had a wonderful experience at this hotel. The staff was extremely friendly and helpful, always ready with a smile. The rooms were very clean, spacious, and well-maintained with all the necessary amenities. The housekeeping team did a great job keeping everything spotless.
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:57:55 IST 2025
Thank you, Mohd Sabir, for your fantastic 5-star review! We're delighted to hear you had a wonderful experience and appreciated our friendly staff, clean and spacious rooms, and attentive housekeeping. Your kind words mean a lot to us. We look forward to welcoming you back soon!
Excellent service awesome experience
Eco friendly atmosphere good place Quality excellent good behaviour neet and clean rooms and bathroom
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 14:58:37 IST 2025
Thank you, Raju, for your wonderful 5-star review! We're thrilled you had an awesome experience and enjoyed our eco-friendly atmosphere, quality service, and clean rooms and bathrooms. Your appreciation of our team's behavior means a lot. We look forward to hosting you again soon!
staff behaviour like rudeness
Good service location is good near metro station is amazing and food costly but its too good clean room
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M.
Thank you, Aaftab, for your feedback and 4-star rating. We're glad you appreciated the convenient location, good service, and tasty food. We apologize for any rudeness you experienced from the staff—this will be addressed. Your comments help us improve, and we hope to serve you better next time.
Poor Stay
No mobile network, no brushing kit available, no support for luggage pick up, water filled in front of hotel
Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M.
Dear Vijesh, We apologize for the inconveniences you faced during your stay, including the lack of mobile network, missing brushing kit, no luggage support, and water accumulation outside the hotel. Your feedback is important, and we will work on these issues to improve our guest experience. Thank you for sharing.
Excellent Stay
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Room: DELUXE ROOM
Green Palms Hotel -- Check in @ 9:00 A.M. has replied on Tue Sep 09 15:08:15 IST 2025
Thank you, Sakib, for your excellent 5-star rating! We're glad you had a great stay. If you'd like, we'd love to hear more about your experience with our food, location, and facilities. Your detailed feedback helps us improve and rewards you with a discount on your next visit!
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