The property is praised for its excellent location, right across from the Koyambedu bus stand, making it easy to travel around Chennai. Guests appreciate the spacious rooms and complimentary breakfast. However, many highlight serious cleanliness issues, with complaints about stained bathrooms and insect presence. Service quality is inconsistent, with staff behavior often described as unhelpful. Overall, while the location is a strong point, significant improvements are needed in maintenance and hygiene.