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Thane West, Thane | 2.4 km drive to Talao Pali Lake
1926 Ratings, 936 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the prompt and helpful service, particularly from front desk staff like Krishna and Nashra. The property is well-located, making it easy to access major areas in Thane. Rooms are generally clean and offer decent amenities. Many guests enjoyed the food, particularly from nearby restaurants, making it a good spot for both business and leisure stays. However, some have noted the parking situation and that certain facilities need improvement.
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Average Stay
1. There was no parking space allocated to ginger hotel. We parked the car on the service road adjacent to the hotel at our own risk. 2. The elevator does not start from the ground floor. One has to climb a flight of stairs till first floor in order to avail the same. Also, after getting off at the designated floor of our rooms, we still had to climb another flight of stairs in order to reach the level of our room. This is inconvenient, especially for senior citizens that have some issue of the leg or knee or back. 3. Upon request, the hotel staff arranged for a bucket, mug and a chair so that my father-in-law could take a bath accordingly. 4. They also helped with filling out water bottles as well as extra bottles upon request. Overall, it was fine. However, i would have hoped for better facilities,even if the service was good.
Room: Twin Room
Ginger Thane has replied on Sat Oct 25 18:55:29 IST 2025
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused due to the lack of designated parking and the elevator accessibility. We understand how challenging this must have been, especially for senior citizens, and we truly appreciate your patience.While we’re happy that the overall experience was fine, we acknowledge your concerns regarding the facilities. Your feedback is valuable and will be shared with the management team to explore improvements that can make future stays more comfortable for all our guests.
Excellent Stay
Krishna upgraded without any additional cost
Room: Superior Queen Room
Ginger Thane has replied on Sat Oct 25 18:56:56 IST 2025
Thank you for your kind feedback. We’re delighted to hear that Krishna was able to upgrade your stay without any additional cost. It’s always our goal to go the extra mile and ensure our guests feel valued and comfortable. Your appreciation means a lot to us, and we’ll be sure to pass on your compliments to Krishna and the team.
Poor Stay
The stay was not good, rooms were way below my expectations.
Room: Queen Room
Ginger Thane has replied on Sat Oct 25 18:57:40 IST 2025
Dear Guest, Thank you for sharing your feedback with us. We’re truly sorry to hear that your stay did not meet your expectations. Your experience is important to us, and we regret that the room quality fell short of what you had hoped for. Please be assured that we take such feedback seriously and will review the concerns you've raised with our team to ensure improvements are made. Our goal is always to provide a comfortable and pleasant stay for all our guests.
Good Stay
overall stay experience is good the lift was not working i think it can be done in a day or two but since 2 days it's not working
Room: Queen Room
Ginger Thane has replied on Sat Oct 25 18:59:00 IST 2025
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that your overall stay was good. However, we sincerely apologize for the inconvenience caused due to the lift not working during your visit. We understand how frustrating this must have been, especially when it seemed like a quick fix. Please be assured that our team is actively working on resolving the issue, and we appreciate your patience and understanding. Your feedback is important to us and helps us improve our services. We hope to welcome you again with a smoother and more comfortable experience
Excellent Stay
I had a comfortable stay here. Krishna was a great help. Thank you.
Room: Queen Room
Ginger Thane has replied on Sat Oct 25 18:59:49 IST 2025
Dear Guest, Thank you so much for your kind words. We’re delighted to hear that you had a comfortable stay and that Krishna was able to assist you well. Your appreciation means a lot to us, and we’ll be sure to pass on your compliments to him. We look forward to welcoming you again and making your next stay just as pleasant.
Excellent comfortable stay!
The stay at the Ginger hotel was one of the most comfortable one I had. The executive suite was well priced. Neat and clean rooms with excellent and most courteous staff. Pallavi, Abhishek and the manager went to extend their help beyond their duty. In spite of being a budget hotel they gave us a luxury treatment.
Room: Executive Suite 1 BR
Ginger Thane
Dear Guest, Thank you so much for your wonderful feedback. We’re thrilled to hear that your stay at Ginger Hotel was one of the most comfortable you've had. It’s great to know that you found the executive suite well-priced and the rooms neat and clean. Your kind words about our staff—Pallavi, Abhishek, and the manager—mean a lot to us. We’re proud of their dedication and hospitality, and we’ll be sure to pass on your appreciation to them. Providing a luxury experience, even as a budget hotel, is something we strive for, and we’re delighted that you felt well taken care of. We look forward to welcoming you again for another memorable stay.
service can be more better
over all experience is good but bedding can be improved and parking arrangement should be there for guest
Room: Queen Room
Ginger Thane has replied on Sat Oct 25 19:01:28 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that your overall experience was good. We also appreciate your suggestions regarding the bedding and parking arrangements. Your comments are valuable and will be shared with the concerned team to explore improvements in these areas. Providing a comfortable and convenient stay is our priority, and your input helps us get closer to that goal. We look forward to welcoming you again and offering an even better experience.
Excellent Stay
Great saty
Room: Luxe Queen Room
Ginger Thane has replied on Sat Oct 25 19:02:02 IST 2025
Dear Guest, Thank you for your kind words! We’re delighted to know you had a great stay with us. Your satisfaction is our top priority, and it’s wonderful to hear that we could make your visit comfortable and enjoyable. We look forward to welcoming you again soon!
Excellent Stay
Thanks to Mr Krishna given me nice room & upgraded room
Room: Superior Queen Room
Ginger Thane has replied on Sat Oct 25 19:03:08 IST 2025
Dear Guest, Thank you for your kind words! We’re glad to hear that Mr. Krishna was able to assist you with a nice and upgraded room. It’s always our aim to make our guests feel comfortable and valued, and we’re happy that his efforts made a positive impact on your stay. We look forward to welcoming you again soon for another pleasant experience.
Poor Stay
No hand towels. There is no restaurant for in-room dining. No gym. They still provide soap bars, not shower gel.
Room: Superior Queen Room
Ginger Thane
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused due to the absence of hand towels, in-room dining options, gym facilities, and the use of soap bars instead of shower gel. Your observations are important to us and have been noted for review with our management team. While we aim to provide a comfortable and value-driven stay, we understand that these amenities play a key role in enhancing the guest experience. Your feedback will help us improve and serve you better in the future. We truly appreciate your honesty and hope to welcome you again with improved facilities.
Excellent Stay
My stay was well facilated , and was nice experience, Krishna was very helpful
Room: Twin Room
Excellent Stay
5
Room: Queen Room
Average Stay
property is average, poor amenities provided, right from towel to dental kit shaving kit was not provided
Room: Queen Room
Average Stay
The room & hotel was clean n hygienic but staff n service was not up to the mark
Room: Superior Queen Room
Excellent Stay
Excellent stay. Appreciate the hospitality by the staff in particular Ms. Nashra. Thank you very much.
Room: Twin Room
Excellent Stay
good well located.good rooms .nice staff.good size room well trained staff.spacious bathroom.well designed bathroom
Room: Twin Room
Excellent Stay
Krishna abhikshek minaj
Room: Day Use Room 9 AM to 5 PM, Check-in and Check-out on same day
Terrible Stay
Room quality is very poor and low grade. Poor ambience in hotel with overall lack in quality of furniture and amenities.
Room: Queen Room
great.....
good hotel.. reception staff krishna and minhaj was helpful..thank you team ginger thane..............
Room: Standard Room
Excellent Stay
Great assistance by Krushna on the front desk!
Room: Queen Room
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