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Review Of Hotel Capitol0123401234

Thane West, Thane

    User Rating & Reviews

    • everyone
    • group
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    • solo
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    3.1
    Good

    513 Ratings, 267 Reviews

    excellent
    20%
    very good
    24%
    average
    24%
    poor
    11%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 4
    • 4
    • 2
    • 5
    • 5
    • 3
    • 3
    • 4

    Rating Categories

    • Location3.7
    • Cleanliness3.2
    • Room3.2
    • Food3.0
    • Hospitality3.6
    • Value For Money2.9
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    Review Summary

    Powered by Myra.AI

    The property boasts a great location, close to essential spots and easy accessibility. Many guests appreciate the courteous and cooperative staff, along with some decent food options. However, several reviews highlight poor room conditions, including bad smells, inadequate cleanliness, and maintenance issues. On the plus side, the spacious suites and good breakfast options received positive remarks.

    Sort by:

    Positive first
    2.0

    Veer poor service... My last stay in this hotel

    nitin n.solo

    I was very disappointed when I got to know...hot water is not available...I called House keeping staff for the issue and after checking he said.... In evening time temperature of water will be low and in morning time you will get expected temperature of water for bathing.....but it was very disappointed...in morning also hot water was not available.. . This was my last stay in this hotel...

    Travel Month: Oct 2025

    Room: Deluxe

    5.0

    Excellent Stay

    nitin n.solo

    Overall experience was good in hotel Capitol, highline was good food taste and options given was good

    Travel Month: Oct 2025

    Room: Deluxe

    3.0

    bad experience

    mandeep s.family with 1 kid

    Bad condition of AC. Smell bad in all rooms. Rate are not as per the condition.

    Travel Month: Sep 2025

    Room: Deluxe

    2.0

    bad experience

    mohnish k.business

    Cons 1. Room is shabby & smelly 2. Buffet breakfast is below average with lack of basic items like breads & fruits. 3. Lunch & dinner is even more pathetic. Only Pro is the location in the main road.

    Travel Month: Jun 2025

    Room: Deluxe

    2.0

    Poor Stay

    sandeep b.

    The rooms are stinking with the foul smell Tea kettle is there but no cups are kept and even after repeated request were not provided.

    Travel Month: Jun 2025

    Room: Deluxe

    5.0

    excellent sta

    shashi g.family with 1 kid

    hotel rooms was very neat and clean, staff was well behaved and polite room service was very nice, price was a little high

    Travel Month: Apr 2025

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    gufran k.family with 2 kids

    Booing was 2+2 and in room there is no space for the kids . Extra beg charge given , I will not book the Hotel. Also I will suggest any one book the Hotel in my surrounding people . Very bad

    Travel Month: Apr 2025

    Room: Deluxe

    2.0

    Poor Stay

    rajendra j.business

    Very bad experience in this hotel staff food quality as per booking showing room details in hotel portal but as check in not providing amenities.overall not good hotel for staying

    Travel Month: Apr 2025

    Room: Deluxe

    5.0

    Excellent Stay

    pradeep k.business

    The service is Good, the room is clean very well. The staff are cooperative Property also very Good and location is Good.

    Travel Month: Mar 2025

    Room: Deluxe

    Hotel Capitol has replied on Mon Mar 10 12:43:13 IST 2025

    Greetings from HOTEL CAPITOL Thane! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Thane. I am pleased to know that you were satisfied with

    5.0

    Excellent Stay

    kinnari a.

    Rooms are neat and clean. Staff members are co-operative. Food in the restaurant is good and variety.

    Travel Month: Feb 2025

    Room: Deluxe

    5.0

    Excellent Stay

    jitendraumar b.

    Hotel very nice@price. And all staff co-operated each and every thing. Thanks to all staff and owner

    Travel Month: Feb 2025

    Room: Deluxe

    1.0

    Terrible Stay

    yogesh.group

    Hell experience everything is messed up. Lot of mosquitos & water sippage in bathroom. No proper service

    Travel Month: Jan 2025

    Room: Deluxe AC

    3.0

    Average Stay

    nayan y.loyalty-icon

    The room was spacious. Hygiene was accepted. The breakfast buffet was between 8 to 10 which i could not use because i had to catch a flight. Outside food and alcohol are not allowed. You'll need to purchase the same through room service which i found to be weird. Good for a pitstop if you are travel-ling by road on a long journey.

    Travel Month: Jan 2025

    Room: Deluxe AC

    3.0

    Good

    dharmalingam p.business

    Good stay restaurant not available for lunch and dinner plates kept on the path way food thrown on

    Travel Month: Dec 2024

    Room: Deluxe AC

    1.0

    Terrible Stay

    rinku n.

    no fresh towel as well as bed sheet are not clean toilet r not clean properly room is having bad smell mosquito is roaming around. Room no 308 which is at 3rd floor

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Deluxe AC

    3.0

    Suite roo stay

    abhinav j.loyalty-iconbusiness

    It is a good hotel but need renovation. Restaurant is already under renovation. I stayed in suite room it was good and spacious

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Suite

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    vikas p.loyalty-icon

    *avoid this hotel* while it used to be a decent option in central thane west, it's currently a mess. The entrance is completely disrupted due to ongoing construction, and even the rooms, including the suite we booked, were disappointing with faulty locks and a poorly maintained toilet. It's clear that the hotel's standards have significantly declined. No thanks

    Travel Month: Nov 2024

    Room: Suite

    5.0

    Memorable stay at Hotel Capito

    sneha p.family

    The experience was really good. The entire staff was really cooperative and made our stay memorable at Hotel Capitol. We will definitely recommend it to our family and friends. Also, the breakfast was really amazing.

    Travel Month: Nov 2024

    Room: Deluxe AC

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    sunil s.loyalty-icon

    i like the service provided by make my trip ! i have been using makemy trip's service for quite a while! i was fond of booking.com espfor abroad trips but recently i have started preferring makemy trip ! stay at capitol was comfortable but the hotel's restaurant is under renovation! later the may go for room's renovation too !

    Travel Month: Nov 2024

    Room: Deluxe AC

    1.0

    Terrible Stay

    avinash.loyalty-icon

    They were not providing their rooms for the offered prices on mmt

    Travel Month: Oct 2024 (6-Night Stay)

    Room: Deluxe AC

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