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Review Of Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Bankra, Howrah
User Rating & Reviews
- everyone
- women
- group
- couple
- solo
- business
- family
Very Good
1262 Ratings
Last 10 Customer Ratings (Latest First)
- 5
- 3
- 5
- 5
- 4
- 5
- 5
- 1
- 5
- 4
Reviews Summary
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This property is an excellent getaway, offering spacious rooms, a serene atmosphere, and delicious food options, particularly the extensive breakfast spread. Guests have highlighted courteous and friendly staff, making the stay enjoyable. The well-maintained swimming pool adds to the charm, although some wish for more outdoor activities. While the location is peaceful, it is a bit remote, making transport a challenge. Overall, it's a lovely spot for families seeking relaxation away from city bustle.
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Positive first
5.0
superb hotel
sanjay k.business
Hotel staff is very helpful and rooms are big and good with clean surroundings and specially morning free breakfast is superb and tasty.
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Singh, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and appreciated our service, food, and hospitality. Your recognition of our team means a lot to us and motivates us to continue delivering memorable experiences. We look forward to welcoming you back soon for another wonderful visit! Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Excellent Stay
srijita c.family with 1 kid
Our stay at ITC fortune park panchawati resort was excellent. Starting from the check in process, the luxurious room, the sumptuous food and courteous staff of the resort.. everything was so perfect!! Highly recommended for day outing or one night stay
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Ms. Chaudhuri, Thank you so much for your glowing review! We're thrilled to hear that your experience at ITC Fortune Park Panchawati Resort was nothing short of excellent. From the smooth check-in to the luxurious rooms, delicious food, and warm hospitality—it's wonderful to know that every detail contributed to a memorable stay. Your recommendation means a lot to us, and we're so glad the resort provided the perfect setting for a day outing or a relaxing overnight escape. We look forward to welcoming you back for another flawless experience soon! Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Excellent Stay
deepak s.couple
The food quality was very good.
Room: Deluxe Room
5.0
Excellent Stay
panneerselvam m.solo
Excellent stay and very good ambiance. Staff approach are good. Foods are tasty and delicious. Highly recommend to stay and Healthy environmental.
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Muthuraj, Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you had an excellent stay and enjoyed the ambiance, hospitality, and delicious food. It’s especially rewarding to know that you found the environment healthy and welcoming—that’s exactly the kind of experience we strive to create for every guest. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable visit soon! Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
Good Stay
rajarshi r.family with 1 kid
Food is very good Staff very nice, helpful... Location is OK, it's outside the main city .
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Ray, Thank you for taking the time to share your wonderful experience at Fortune Park Panchwati, Kolkata. We are truly delighted to know that you and your family had a comfortable and enjoyable stay with us. Your kind words about our clean and elegantly decorated rooms, efficient check-in/check-out process, and attentive customer service mean a lot to us. It’s always our goal to go above and beyond to make our guests feel at home, and we’re glad we could do that for you. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
3.0
Average Stay
monali p.family with 1 kid
Staff were friendly and professional and catered to our demands. However a certain things were underwhelming considering that it is under the ITC brand. Property was slightly dull and felt abandoned, buffet dinner quality was average without a single chicken starter and the only chicken curry was too bland. A few waiters were uninterested and brought us cold rotis. So overall was stay was average
Room: Executive Suite
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Purkayastha We’re glad to hear that you found our staff friendly and professional, and that they were able to cater to your needs during your stay. However, we’re truly sorry to learn that certain aspects of your experience did not meet your expectations. Your comments regarding the overall ambiance of the property, the quality of the buffet dinner, and the service experience in our restaurant are noted with sincere concern. This is certainly not the standard we aim to uphold, especially as part of the ITC Hotels brand. Please rest assured that we are addressing these issues internally with the respective teams to ensure improvements are made. We truly value your input, as it helps us enhance our guest experience. We hope to have the opportunity to serve you better in the future.. Warm regards Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
2.0
Poor Stay
deep g.
Very much poor room quality
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Gayen, Thank you for sharing your feedback. We’re truly sorry to hear that the room quality did not meet your expectations. This is certainly not the experience we aim to deliver, and we apologize for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate your input and hope you will give us another opportunity to provide you with a better experience in the future. Warm regards Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
2.0
Poor Stay
william s.family
location very bad,average food
Room: Executive Suite
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Seba, Thank you for sharing your thoughts with us. We're sorry to hear that you found the location less than ideal and the food only average. Your feedback is invaluable, and we will use it to improve our offerings. We appreciate your input and hope you'll consider giving us another chance in the future! We look forward to welcoming you back in the future. Should you have any specific requests or preferences for your next visit, please do not hesitate to reach out. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
Good Stay
biswajit.
It was really a wonderful stay. The location and property were amazing, the staff was very helpful, and the food was also good. The pool was the best part, and overall, we had a great time. However, there were a few issues. We were charged for an extra person but no additional bed was provided. Also, our booking clearly mentioned breakfast and lunch included. We had even called both before and after booking to confirm this, and we were told that lunch was included. But after reaching the property, they denied it and we had to pay extra for lunch. That was quite disappointing and left us with a bad experience despite the otherwise pleasant stay.
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Das, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our amazing location, helpful staff, and the fantastic pool. However, we sincerely apologize for the confusion regarding the extra charge and the inclusion of lunch in your booking. Your experience is important to us, and we appreciate you bringing these issues to our attention. We hope to welcome you back for an even better stay in the future! Once again, thank you for choosing us as your accommodation in Kolkata. We eagerly look forward to welcoming you back in the future! Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
3.0
Average Stay
akash d.family with 1 kid
The hotel was good, but the staff at reception was not very interactive also my watch was stolen 😭 while room service.
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Deep, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you and your family enjoyed your day out with us. It is wonderful to know that our food and facilities met your expectations, and we appreciate your kind words regarding our arrangements and budget considerations. We strive to create a welcoming environment for all our guests, especially families, so it brings us great joy to learn that the children had a memorable time. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another enjoyable experience. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
Good Stay
pijush k.family
The stay was really very pleasant. Had a great time. The service was really good, although had to wait for food a bit longer but worth the wait as quality was as expected . It’s been a very welcoming stay at panchwati itc. The rooms were excellent as expected by them. Again food was very good. Swimming pool needs to be maintained .
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Dutta, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you and your family enjoyed your day out with us. It is wonderful to know that our food and facilities met your expectations, and we appreciate your kind words regarding our arrangements and budget considerations. We strive to create a welcoming environment for all our guests, especially families, so it brings us great joy to learn that the children had a memorable time. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another enjoyable experience. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Stay for one night - deluxe room
neha m.couple
Great stay, the property is really massive and clean. Room selected was deluxe and it was quite good with all amenities. Pool was also really clean. Staff behaviour also a plus. Sayan at reception was really polite.
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Ms. Mahato, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you and your family enjoyed your day out with us. It is wonderful to know that our food and facilities met your expectations, and we appreciate your kind words regarding our arrangements and budget considerations. We strive to create a welcoming environment for all our guests, especially families, so it brings us great joy to learn that the children had a memorable time. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another enjoyable experience. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
nice weekend getaway with family
tejas p.family
Nice stay with family, options for dinner menu was slightly less, can increase in main gravy for veg.
Room: Deluxe Room|Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Porecha, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you and your family enjoyed your day out with us. It is wonderful to know that our food and facilities met your expectations, and we appreciate your kind words regarding our arrangements and budget considerations. We strive to create a welcoming environment for all our guests, especially families, so it brings us great joy to learn that the children had a memorable time. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another enjoyable experience. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
Want to Relax for a day. Very Close to kolkata
sandipan l.family
comfortable Stay . Food Quality was good . Staff was very cordial We tried Continental which was very good. The morning Breakfast was enjoyable with all type of Food .
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Sandipan, Thank you for taking the time to share your feedback regarding your recent stay at Fortune Park Panchwati, Kolkata. We are delighted to hear that you had a positive experience during your visit. At Fortune Park Panchwati, we strive to provide our guests with exceptional service and comfort, and it is gratifying to know that we met your expectations. Your kind words serve as a great motivation for our team. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Experience of a fantastic stay.
somen k.family
Hotel staff are very active & positive towards thir work.with good attitude.Food was good.we look forward to come to his hotel on our next visit.
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Mondal, Thank you for taking the time to share your feedback regarding your recent stay at Fortune Park Panchwati, Kolkata. We are delighted to hear that you had a positive experience during your visit. At Fortune Park Panchwati, we strive to provide our guests with exceptional service and comfort, and it is gratifying to know that we met your expectations. Your kind words serve as a great motivation for our team. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Excellent Stay
banhisikha s.family
Overall staycation was good. Impressed with the friendly staff and their polite behaviour. Specifically the sweet Hostess Anisha in Zodiac and Sushil da in Pool side.Food was amazing. Only one draw back that is maintenance of the property needs to be done. As the growing staycation culture is booming in west Bengal at same price many more visually appealing properties can be found in the surroundings. To shine the ITC tag the property need something more as a USP
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Mr. Saha, Thank you for taking the time to share your feedback regarding your recent stay at Fortune Park Panchwati, Kolkata. We are delighted to hear that you had a positive experience during your visit. At Fortune Park Panchwati, we strive to provide our guests with exceptional service and comfort, and it is gratifying to know that we met your expectations. Your kind words serve as a great motivation for our team. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
4.0
Nice sta
sudipta g.family
It was a nice experience and a garden view with a swimming pool. Room ambience and bathroom cleanliness can be improved.
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Valued Guest, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you enjoyed your stay and appreciated the beautiful garden view along with our swimming pool facilities. We also value your constructive feedback regarding the room ambience and bathroom cleanliness. Please rest assured that we take such comments seriously as they help us enhance our services and ensure a more pleasant experience for all our guests. Your observations will be shared with our housekeeping team for immediate attention. We hope to welcome you back in the future, where we aim to provide an even better experience. Warm regards, Sabyasachi Chatterjee General Manager
5.0
Marvellous
firstname l.group
The hotel was conveniently located, not far from the city. The room was exceptionally neat and clean. We were impressed by the wide variety of dishes available, and the food was outstanding. Overall, we thoroughly enjoyed our stay.
Room: Executive Suite
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Valued Guest, Thank you for taking the time to share your experience at Fortune Park Panchwati, Kolkata. We are delighted to hear that you found our hotel conveniently located and that our efforts in maintaining cleanliness met your expectations. It is wonderful to know that you enjoyed the wide variety of dishes we offer and found our food outstanding. Your satisfaction is our top priority, and we are thrilled that you thoroughly enjoyed your stay with us. We appreciate your kind words and look forward to welcoming you back in the future for another exceptional experience. Warm regards, Sabyasachi Chatterjee General Manager
5.0
Excellent Stay
james l.family with 1 kid
It was nice.So well mannered staff.All was very good.We enjoyed a lot.The location is near my house It was nice.So well mannered staff.All was very good.We enjoyed a lot.The location is near my house.
Room: Deluxe Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear James, Thank you for taking the time to share your feedback regarding your recent stay at Fortune Park Panchwati, Kolkata. We are delighted to hear that you had a positive experience during your visit. At Fortune Park Panchwati, we strive to provide our guests with exceptional service and comfort, and it is gratifying to know that we met your expectations. Your kind words serve as a great motivation for our team. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future. Warm regards, Sabyasachi Chatterjee General Manager - Fortune Park Panchwati
5.0
Enjoyable stay
harleen k.family
Very good service and ambience , nice food, clean hotel and swimming pool, can think of including more activities
Room: Premium Room
Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group
Dear Ms. Kaur, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had an exotic experience and appreciated our expansive property, which we strive to maintain as a serene retreat for all our guests. It is particularly gratifying to know that you enjoyed the royal ambiance we aim to create throughout our establishment. Our team takes great pride in providing warm hospitality, and it is rewarding to see that their efforts contributed positively to your visit. We hope to welcome you back soon for another memorable experience. Warm regards, Sabyasachi Chatterjee General Manager
