I'm very disappointed with the irresponsible behavior of the hotel manager. We had booked a room a week before our arrival, and they had assured us of its availability. However, upon our arrival, they informed us that the room had been sold to someone else, which was unacceptable. Despite our arguments, they insisted the room wasn't available. Eventually, after a lengthy debate, they arranged a subpar room for us. It was a frustrating and disappointing experience, wasting valuable time and causing unnecessary stress. I strongly advise against staying at this hotel due to their irresponsible handling of the situation.