Overall, bad food exp, unhygienic, and very bad service. No doubt the place was very scenic, but you have to do your own work, and compromise for food.
Recently we visited the Fairyland resort in Manavanur, 30 Kms beyond Kodaikanal. We were very impressed by the review, and we all thought it to be true when we first arrived at the place.
We reached around 7pm and loved the place. We asked the care taker to help us with the lugagge, and he said he won't be able to as he had shoulder issue. We then had to carry all the luggage to our cottage by ourselves, carrying almost 10-12 steep stairs, with a 4 year old kid.
For dinner we were served Idli, sambar and chutney. They did not have any other option. It was very spicy. As it was the first meal aftwr we reached the resort, we told the caretaker our preferences. Since we were with our 4 year old, she was not able to have anything spicy.
Next day for breakfast also they made the same idli, sambar, chutney. It was too spicy for us, forget about the kid. My kid had to have honey and idli. They did not have bread as an option, as they said no one eats bread and it will be wasted.
[02/04, 6:49 pm] Kunu: We again told the caretaker and the family to make some zero spicy food for us. They told ok, when you will be back for dinner we will make chicken curry. As we were not sure, we also bought maggi with us as backup dinner. And true to our thoughts, the care taker said, we made everything spicy, no food for you.
We asked her to make Maggi, and my daughter ate maggi and roti.
Adding to the food problem, the blankets given were not hygienic, and smelled a bit.
Fairyland Resort has replied on Mon May 05 18:13:56 IST 2025
Thank you for your valuable feedback. We sincerely regret to hear about the inconvenience you faced during your stay with us.
We understand that a language barrier may have contributed to some of the misunderstandings, particularly regarding your food preferences. Please know that we are always willing to adjust meals to suit our guests’ needs, especially for children, had we clearly understood the request.
We also apologize for any discomfort related to hygiene and service. Your concerns have been noted, and we are taking immediate steps to improve communication, cleanliness, and guest support to ensure a better experience for all our future guests.
We truly appreciate you sharing your thoughts, and we hope to have the opportunity to welcome you again with a much-improved experience.