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Patkapur, Kanpur | 4 minutes walk to Z Square Mall
49 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has faced plenty of criticism from guests, citing uncomfortable beds, unclean washrooms, and persistent foul odors in rooms. The staff's service has also been labeled as uncooperative, with issues like confusing booking details and poor responses to requests. While some mentioned a few polite staff members and better experiences in some areas, the overall sentiment leans towards disappointment with facilities and hygiene standards, making for a less than satisfactory stay.
horrible hotel in Kanpur never stay in hotel .
familyHorrible ..
Room: Deluxe Room
Terrible Stay
Pathetic room, and hotel not worth lift is there but not working 3rd floor i have walk everything, room gave without door key latter they changed room, room full smelling, bed very uncomfortable, washroom very dirty, stuganate water in floor, i have booked with breakfast first they denied by telling our kitchen is closed when i forced than they said i will arrange, i think i asked to give room with key so they give selected room which room have lots of issue, no hot water to drink, no window, very small smelling dirty room, mmt should not suggest this types of room, it's completely pathetic, very wist experience so far.
Room: Deluxe Room
FabHotel The Mall Inn has replied on Tue Dec 10 17:37:26 IST 2024
We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the issues with the room, cleanliness, amenities, and overall experience has been noted. This is certainly not the standard we aim to provide, and we are addressing these concerns with the hotel management to ensure such incidents do not occur in the future. We understand how frustrating this must have been, and we appreciate you bringing this to our attention. We hope to provide you with a much better experience next time.
Terrible Stay
Extremely disappointing stay, property is not visible from main road, difficult to find out, staff was not at all cooperative, i extended my stay for one day by using mode, staff on duty called me to vacate the room for 1hr at 11 am and re-enter by 12pm, they were telling me that they can rent out the room to some other people for 1hr since check out time is 11am and check in time is 12 pm. Who says like this to his geust who staying in your property, i m 60 yr old was it easy for me to pack my belongings and leave the room for 1hr, horrible stay Room and other things are fine.
Room: Deluxe Room
Good stay
I had find the property location satisfactory, staff was polite and hotel has cleaniness in room and lobby area
Room: Deluxe Room
Catfishing
The rooms were exactly opposite as shown in the pictures.. clumsy messy.. The rooms ended where it started and it was a not so good experience Though the staff was okay.. Not trust worthy
Room: Deluxe Room
FabHotel The Mall Inn has replied on Mon Oct 23 11:46:33 IST 2023
We apologize for any inconvenience you experienced during your stay. We understand that the condition of the room did not meet your expectations, and we take your feedback seriously. Your comments will help us improve and ensure that the room descriptions and images accurately reflect the accommodations. If you have any more feedback to provide or if there's anything else we can assist you with, please feel free to let us know.
Terrible Stay
It's not at all a fab standard hotel. No service no professional staff they will switch off ac power from outside even you are in room. You will have to keep asking for everything like towel, soaps. Hopeless breakfast
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:02 IST 2024
Hi Pradeep, we are genuinely sorry for the challenges you experienced during your recent stay with us. Your feedback is invaluable in our continuous efforts to improve. If you could kindly share more insights into your experience, we would greatly appreciate it. Thank you for bringing this to our attention. Best Regards, FabHotels
Excellent Stay
Ok. The best stay i had in fab-express mall in. the staff and services were so excellent, i ended up staying two more days extra. Also i would like to thank and highly appreciate mr. Sagar sharma, ms kratika pandey and mr. Aditya sharma. They are doing a great job and are really an ascent to the company. I will be visiting again fab express and will highly recommend to all my family and friends from india and overseas.
Room: Deluxe Room
FabHotel The Mall Inn has replied on Wed Jun 07 01:41:49 IST 2023
Thank you for rating us highly! Service excellence with the urge to anticipate and comply with guest needs is what we believe in. Looking forward to hosting you soon again! Regards Team fabHotels.
Worst ever hotel i visited
businessFull foul smelly room, no toiletries, no air conditioner, worst room service, worst food quality.
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:00 IST 2024
Hi Utkarsh, we are truly sorry to hear about your recent experience at our hotel. Your feedback is extremely valuable to us, and we are committed to improving based on your comments. Rest assured, we will address the issues you raised with our team to enhance the quality of our services for all our guests. Best Regards, FabHotels
Poor Stay
Bed was too small for 2 people. Also the mattress was not comfortable. Bathroom sink was also not ok, water was accumulated inside bathroom.
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:00 IST 2024
Hi Hemant, we sincerely apologize for the inconvenience you faced during your stay. Your feedback on the small bed, uncomfortable mattress, and bathroom sink issues is deeply appreciated. Rest assured, we will promptly rectify these issues to enhance our guests' experience. If you would like to share more details or require further assistance, please feel free to reach out to us directly. Best Regards, FabHotels
Terrible Stay
1. Hotel staff don’t have clarity about booking amount. Hotel staff are asking extra charge for breakfast when breakfast was complimentary. Room was too small and foul smell in room and lobby due to there kitchen door was open. Unhygienic food due to kitchen have rotten smell of food or may be due to garbage.
Room: Deluxe Room
FabHotel The Mall Inn has replied on Wed Mar 29 17:44:41 IST 2023
Please accept our heartfelt apologies for the marred experience you had with us! your feedback regarding food quality has been passed on to our f&b department for necessary improvement. Our team has taken it as their greatest learning to improve on the areas shared by you and our guest experience matters the most to us. We ensured that your stay on the next trip to the city will be a pleasant experience.
Not good
Food burnt and bad, really unhygienic. Spots on sheets. Not clean washroom
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:21:02 IST 2024
Hi Ankita, we are sorry to hear about the challenges you faced during your stay. Your feedback regarding the burnt food, unhygienic conditions, and cleanliness issues is valuable to us. To address these concerns effectively, we kindly ask you to share more details with us via email. Your input will assist us in enhancing our services for a better guest experience. Best Regards, FabHotels
Excellent room
Good hospitality and clean rooms
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:00 IST 2024
Hi R. thank you for your 4-star rating! We appreciate your feedback and are looking forward to having you back soon. Best Regards, FabHotels
Poor Stay
Room is not clean bathroom door are not working properly
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:00 IST 2024
Hi Rahul, we regret to hear about the challenges you encountered during your stay. We apologize for the cleanliness and maintenance issues in your room. Your feedback is valuable to us, and we are keen to understand your concerns better. Kindly share more details with us along with your booking ID and registered mobile number. Best Regards, FabHotels
Bad experience
businessNo quality of any thing suppose to be worng placed
Room: Deluxe Room
FabHotel The Mall Inn has replied on Thu May 30 22:19:00 IST 2024
Hi Kuldeep, we are sorry to hear about your unsatisfactory experience. Your feedback is valuable to us, and we are committed to improving our services based on your input. If you have any further details to share, please do not hesitate to reach out. Thank you for taking the time to provide us with your feedback. Best Regards, FabHotels
No breakfast provided
Pathetic service don't visit at this hotel
Room: Deluxe Room
FabHotel The Mall Inn has replied on Sat Jun 11 15:26:47 IST 2022
Please accept our heartfelt apologies for the marred experience you had with us! we are able to check the same and assist you accordingly. Stay Fab!
Location food and service
businessStaff service is very poor here
Room: Deluxe Room
FabHotel The Mall Inn has replied on Tue May 03 15:42:43 IST 2022
Thank you for taking out time to rate us! We would love to note your experience via a feedback in order to improve the service as per guest requirements. Stay Fab!
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