I have booked 2 rooms for me, my wife and father, mother First thing first i have to carry my own language to my room. Two bags they carried and they throw those bags outside of my room like they don’t care. The person on counter was very unprofessional and don’t give a damm if you talk to him. He ignore you like you’re staying free of cost. The washroom was very dirty not cleaned. The toilet seat was not cleaned, rooms were smelling so bad, we asked them to spay some room freshner but they ignored it. I assure you this was one of the worst stay in any hotel so far!! At last we only stay for 9 hours and asked the owner if you can give 1 hours but they denied and said that’s not our problem. Wifi not working, no toiletries provided and pathetic staff!! Not at all recommended. Overall 1 star and i wish i could give rating in minus!!
FabHotel Moon Light Palace has replied on Thu Aug 29 14:51:01 IST 2024
Hi Dinesh, we are deeply sorry to hear about the challenges you faced during your stay at our hotel. Your feedback is extremely valuable to us, and we sincerely apologize for the cleanliness and service issues you encountered. Rest assured, we are taking immediate steps to address these concerns internally to enhance our services. Your experience does not meet our usual standards, and we appreciate you bringing this to our attention. We hope for another chance to provide you with a better experience in the future.
Best Regards,
FabHotels