had booking with check in time 12 pm and to confirm early check in i called customer care and the executive talked me through to get a booking of my name which neither i requested because i wanted to book by online app. So he said that to check availability you have to give your name etc to confirm availability and my booking was made( which i am not aware). Still he didn't give a clear yes that room could be available that is subject to availability(later on i came to know hardly half of rooms were occupied). Next day i requested early check in and reception guy instead of making things easier asked wait,room is not ready so i waited for like 20 min and then he asked for cancelling that booking which i wasnt aware of made by customer care executive. Receptionist talked rudely and didn't care as if i was asking for free room and asked to cancel that booking i didn't know how to. So in process of getting my prebooked room i wasted 40 minutes and paid extra for just 2.5 hour earlier check in even though i left room early after 11 hours of stay in sameday evening.
Talking about room smelly without ventilation, bedsheet old and smelly with hairs of previous room users,non functional tv remote, air condition and light, fan working,not properly locking door, just one soap for 2 guest and old towel,unclean bucket and mug with poorly clean toilet, cold water with questionable filter condition.
Overall for the price it was slight ok but experience not as expected for fabhotel standards.
FabHotel Crystal Inn II - Paldi Char Rasta
We sincerely regret the inconvenience faced during your stay. Your feedback highlights lapses in service, housekeeping, and clarity during check-in, which certainly do not reflect the standards we strive to maintain. We also apologize for the miscommunication from customer care regarding booking and early check-in, as well as the condition of the room amenities. Please be assured that we have shared your concerns with the respective teams to ensure such experiences are not repeated. We value your feedback as it helps us improve and provide a better guest experience in future.