The property has a convenient location, especially near the railway station, making it easy for travelers. Guests have noted that the staff is friendly and accommodating, treating visitors like family. However, there are significant cleanliness issues, with unclean bedsheets, cockroaches, and poor management leading to confusion about bookings. Some guests faced serious service shortcomings, including denied check-ins and power outages. Amenities and general upkeep have left users disappointed, highlighting a mix of positive interactions overshadowed by numerous negatives.