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Review Of Emarald Resort

Pulamanthole, Perinthalmanna

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    55 Ratings, 22 Reviews

    excellent
    24%
    very good
    27%
    average
    31%
    poor
    9%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 3
    • 3
    • 1
    • 5
    • 3
    • 1
    • 3

    Rating Categories

    • Location3.9
    • Cleanliness3.8
    • Food3.3
    • Value For Money3.4
    • Child Friendliness4.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the peaceful ambiance, spacious rooms, and the warm hospitality of the staff at this property. The swimming pool and river view are highlights, along with the delicious food. However, many mention that the property is a bit old and needs better maintenance, especially in terms of room hygiene and amenities. Some found the breakfast options lacking as well.

    Sort by:

    Positive first
    2.0

    Poor Stay

    ajil.group

    Disappointing Stay - Poor maintenance. Unfortunately, the room had several issues that fell short of my expectations. - The coffee table in the room was damaged and cups was very dirty. - The bedside walls were poorly maintained and looked ugly. - The bathroom door was damaged. - There was damaged corner on the wall that seemed to be in need of repair. - The room did not have an intercom, which was inconvenient. - The room did'nt provided basic amenities like shaving set and dental care kit. *Overall Experience:* Despite the friendly staff, the poor maintenance and lack of amenities overshadowed my stay.

    Travel Month: Nov 2025

    Room: EXECUTIVE AC ROOM

    1.0

    Terrible Stay

    gowtham p.family

    I booked for stay on 20th and 21 in MakeMyTrip. I tried booking on 19th night I thought MakeMyTrip will book for next day but it booked for me on same day 19th as I started for booking by night it's booking me for afternoon which is already crossed. worst experience in MakeMyTrip as I lost 14000 and booked again in the hotel..

    Travel Month: Sep 2025

    Room: KING Suite AC Room|Emarald Nest River View AC Room With Balcony

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    • user photos
    • user photos
    5.0

    Excellent Stay

    palara n.family with 1 kid

    recently booked a hotel, flight, and event tickets through make my trip and the entire process was incredibly smooth and hassle-free.

    Travel Month: Sep 2025

    Room: EXECUTIVE AC ROOM

    • user photos
    • user photos
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    3.0

    Average Stay

    hashim.

    Resort rooms are very old…

    Travel Month: Aug 2025

    Room: Deluxe AC Room

    5.0

    Excellent Stay

    aneesh a.family

    Had a wonderful stay at the resort! The ambiance was peaceful, rooms were clean and comfortable, and the staff were warm and welcoming. Perfect place to relax and unwind. Had a wonderful stay at the resort! The ambiance was peaceful, rooms were clean and comfortable, and the staff were warm and welcoming. Perfect place to relax and unwind."

    Travel Month: Aug 2025

    Room: Deluxe AC Room

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    5.0

    Excellent Stay

    sinan k.

    Excellent property even though a bit old. Good service. Outdoors are also excellent.

    Travel Month: Jun 2025

    Room: Deluxe AC Room

    Emarald Resort has replied on Sun Jun 22 20:23:16 IST 2025

    Hello, Thank you so much for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience with us . We appreciate your feedback and look forward to welcoming you back soon. Thanks again for your kind words!

    4.0

    hotel reviews

    muhammad f.couple

    Good experience. Stay was naming. The room window lock needs to fix. The door lock was jamming at times

    Travel Month: May 2025

    Room: Deluxe AC Room

    Emarald Resort has replied on Sun Jun 22 20:25:11 IST 2025

    Hello, We're sorry to hear that you had a negative experience with us. we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention.

    2.0

    Poor Stay

    vandana n.family with 1 kid

    the location is good, however hygiene and maintenance of the rooms is pathetic. also morning breakfast is not upto the mark. AC not working. No fans in the room. bathrooms are dingy. Overall not worth the money. very disappointing.

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe Room

    Emarald Resort has replied on Sun Jun 22 20:25:45 IST 2025

    Hello, We're sorry to hear that you had a negative experience with us. we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention.

    3.0

    Average Stay

    sachin m.

    Stay at this place was ok. The rooms are bit old and need maintenance. Complimentary breakfast was very poor with just 2 items in menu

    Travel Month: Dec 2024

    Room: KING Suite Room

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    Emarald Resort has replied on Fri Feb 28 15:11:29 IST 2025

    Hello, We're sorry to hear that you had a negative experience with us. we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. Thank you for br

    1.0

    Bad service

    rahul c.

    Bad room and bad service even they did-int give the breakfast after the payment and also the receptionist was rude towards us

    Travel Month: Nov 2024

    Room: SINGLE DELUXE ROOM

    Emarald Resort has replied on Fri Feb 28 15:13:00 IST 2025

    Hello, We're sorry to hear that you had a negative experience with us. we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service.

    4.0

    Good Stay

    arun a.loyalty-icongroup

    Good property. Good ambiance. Buildings were a bit old. Hot water not available. Whatever hot water was in supply was just warm. Rooms and toilet can be a bit more clean. Staff were courteous.

    Travel Month: Nov 2024

    Room: Deluxe Room

    Emarald Resort has replied on Fri Feb 28 15:13:29 IST 2025

    Hello, We're sorry to hear that you had a negative experience with us. we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service.

    5.0

    awsome

    akshay a.family

    Emarald resort was outstanding..No words it was really unexpected.. hope MMT will give more offers like this…

    Travel Month: Jun 2024

    Room: Deluxe Room

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    Emarald Resort has replied on Mon Oct 21 09:52:27 IST 2024

    Thank you

    1.0

    Terrible Stay

    aneesh.business

    Not worth for the money. Entirely different from photos.

    Travel Month: May 2024

    Room: Deluxe Room

    Emarald Resort has replied on Thu Oct 24 15:37:31 IST 2024

    Thank You

    4.0

    Good Stay

    jawhar a.

    Stay is very nice and it creates a free mindset

    Travel Month: May 2024

    Room: EXECUTIVE ROOM

    Emarald Resort has replied on Thu Oct 24 15:38:53 IST 2024

    Thank You

    5.0

    Excellent Stay

    arun k.

    We feel a wonderful experience, and have a peaceful and pleasant stay.

    Travel Month: Jan 2024

    Room: River View Hut

    Emarald Resort has replied on Thu Oct 24 15:40:03 IST 2024

    Thank You

    3.0

    Average Stay

    debjit c.loyalty-icon

    Old property broken furniture food average can be maintained better way overall decent value for money

    Travel Month: Dec 2023

    Room: Deluxe Room

    Emarald Resort has replied on Mon Oct 21 09:53:05 IST 2024

    Thank you

    4.0

    Good Stay

    farsana n.

    Maintenance of the resort have to be done much more perfectly. Especially in case of bathroom. Unfortunately the main door couldn't be closed properly only the one tower bolt was working

    Travel Month: Dec 2023

    Room: EXECUTIVE ROOM

    Emarald Resort has replied on Thu Oct 24 15:41:00 IST 2024

    Thank You

    4.0

    Good Stay

    abdul g.

    Beautiful scenario. Nice swimming pool. Good hospitality. Need to maintain cleanliness around resort.

    Travel Month: Nov 2023

    Room: EXECUTIVE ROOM

    Emarald Resort has replied on Thu Oct 24 15:42:19 IST 2024

    Thank You

    4.0

    Good Stay

    vishnu r.

    Nice and spacious room was provided. Food was delicious. The main attraction was the swimming pool, kids play area and the river view. Gym and playing area is not properly maintained. Overall a nice place to stay with family.

    Travel Month: Nov 2023

    Room: Deluxe Room

    Emarald Resort has replied on Thu Oct 24 15:43:19 IST 2024

    Thank You

    3.0

    Good property, poorly maintained

    shibin s.loyalty-iconfamily

    Location is easily accessible, but not scenic or anything except for a viewing platform facing the river. Rooms are spacious with necessary amenities, but poorly maintained, mushy odour, heater not working, and mosquitoes in room. outdoors are not cleaned or maintained at all. The only saving grace is the swimming pool which is big and clean, and the food (breakfast) which was tasty even though minimal in variety. Also notable is the very courteous and prompt response of the front office and other staff. An effort towards maintenance would go a long way in making this property an experience worth remembering. Hoping to see it becoming a better place ☺️

    Travel Month: Oct 2023

    Room: EXECUTIVE ROOM

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