I recently stayed at this hotel and had a mixed experience. Service: the service was decent, but not exceptional. Staff were generally polite and helpful, though there were a few minor delays in response times, especially during check-in and check-out. Overall, it felt like a solid 3/5. Breakfast: unfortunately, the breakfast was a letdown. The selection was limited and the quality was subpar, with items running out quickly and not being replenished. It was a disappointing start to the day, so i’d rate it a 1/5. Location: on the positive side, the hotel’s location was fantastic. It was conveniently situated close to popular attractions, restaurants, and public transportation, making it easy to get around. I’d give the location a solid 4/5. In summary, while the location was great, the breakfast and service left much to be desired.
Dumas Guest House, Pondicherry has replied on Tue Dec 31 15:41:20 IST 2024
We appreciate your comments and apologize for any inconvenience you experienced.
Regarding the issues you mentioned, we are taking immediate action. We strive to provide our guests with an exceptional experience, and we regret falling short of our standards during your stay.
We would like to offer you a gesture of goodwill, such as a discount or complimentary stay on your next visit. Please contact us directly so we can personalize your next stay.