I checked into your hotel with the expectation of a safe, hygienic, and comfortable stay, which is the minimum standard assured to any paying customer. However, to my utter shock and dismay, I discovered large insects, including big spiders, crawling inside the room which had been allotted to me. This not only created an atmosphere of fear and disgust but also pointed to gross negligence and a severe lapse in cleanliness and hygiene standards maintained by your establishment. On immediately reporting this issue to the hotel staff, instead of acknowledging the seriousness of the matter and taking proper remedial steps like using an insecticide or offering an alternate room, your staff attempted to evade the complaint. When I insisted on prompt action, they sprayed room freshener instead of any insect killer, clearly attempting to suppress the issue with superficial and ineffective measures. This response was not only unsatisfactory but also amounted to deliberate disregard for guest safety and dignity.