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Review Of Collection O Immaculate Classic Inn0123401234

31st January Road, Goa | 7 minutes walk to Panjim Church

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.6
    Very Good

    367 Ratings, 246 Reviews

    excellent
    34%
    very good
    30%
    average
    17%
    poor
    8%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 1
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    • 3
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    • 1
    • 2
    • 4
    • 4
    • 4

    Rating Categories

    • Location4.2
    • Cleanliness3.8
    • Room4.0
    • Food2.9
    • Hospitality3.7
    • Value For Money3.7
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    Reviews Summary

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    This property boasts a great central location in Panjim, near casinos, restaurants, and transport links. Guests appreciate the spacious rooms and generally clean bathrooms. However, multiple reviews highlight significant concerns with cleanliness and hygiene, with reports of dirty linens, cockroaches, and poor room upkeep. Customer service issues also arise, with guests facing unresponsive staff and delays in service. While the atmosphere is peaceful, the lack of consistent maintenance and amenities like food service leaves much to be desired.

    Sort by:

    Positive first
    1.0

    Bad

    dharmendra k.family

    🚫😔 Had the worst experience! The lack of hygiene & cleanliness was a major letdown! 🤢 The room was unkempt, with dirty linens, and unpleasant odors🛏️🤢 Even the bathroom was far from being sanitary, and it's something that should be a top priority in any accommodation! 🚽😣 🚫 Not only that, but the overall ambiance was off-putting, making it hard to relax and enjoy my stay. 😫 The furniture looked worn-out and dusty, making me wonder when was the last time they did a proper cleaning. 🛋️🦠 🚫 The customer service wasn't much better. My complaints were met with indifference, leaving me feeling unheard and undervalued as a guest. 😒 The staff seemed uninterested in resolving the issues, which only added to my frustration. 😠 🚫 I urge @oyorooms to step up their game and prioritize cleanliness and guest satisfaction. 🙏🏼Guests should feel comfortable and safe during their stay, but my experience was far from that. 🏨💔 It's essential for them to maintain high standards and ensure their properties are up to par. ⭐🧹 #OyoRooms #HygieneMatters #CleanlinessMatters #CustomerExperience #Feedback #UnsatisfiedGuest

    Travel Month: Jul 2023 (7-Night Stay)

    Room: Classic

    1.0

    Don't recommend

    sunil p.loyalty-iconbusiness

    Worst hotel with no land-line at reception, no water. Untrained person at reception. Rooms are very dirty with cockroaches, spots, water leakage. Lights inside room are dim. Lifts not working.

    Travel Month: Jul 2023

    Room: Classic

    • user photos
    • user photos
    2.0

    Worst stay with no service at all

    akshay s.couple

    Room and floor was dirty. Water leakage from ac. No help from hotel staff after reporting as well. Power outage lot of times. No hot water. No proper blankets and mattrees and that too no proper lights in room. Very worst experience with hotel. Also no towels, no water bottles etc

    Travel Month: Jul 2023

    Room: Classic

    1.0

    Terrible Stay

    parasmal p.solo

    Denied early check in. Had informed them of early check in. The hotel has a different name then the name in makemytrip. I checked into a different hotel.

    Travel Month: Jul 2023

    Room: Classic

    4.0

    Good location

    naval.couple

    Location of the hotel is in the centre of panjim that’s is the highlight of this hotel. Center table facility is useful also

    Travel Month: Jun 2023

    Room: Classic

    • user photos
    • user photos
    2.0

    Need to take care of basic hygiene

    roshan n.loyalty-iconcouple

    We had a very bad experience at the hotel during our stay. The room lacked basic hygiene and looked as if it was not cleaned for ages. The linen was dirty and so was the bathroom. Even the service quality was poor. We were not given water and had to request multiple times for the same. In addition to this the wifi was not working.

    Travel Month: May 2023

    Room: Classic

    1.0

    Stay

    mandar k.business

    Very bad stay and under a room many cocroches and dirty room not good and very headache room not cleanness.

    Travel Month: May 2023

    Room: Classic

    1.0

    Worst experience spoiled the whole trip

    k.family

    First- the check in time was 12 am but they don't allow us to go to the room because of cleaning and the very rude behaviour of the receptionist. Second- wifi is not working and the bedsheet was not clean and when we called for room service they did not answer a single call from us. Overall not recommended to stay in this hotel.

    Travel Month: May 2023

    Room: Classic

    1.0

    Terrible Stay

    rushikesh v.family

    Hotel conditions are very bad, bed are not comfortable for sleeping, floor are not clean properly, no mobile charging points, bathroom are not good I booked for 2 days but due to bad condition of room i leave next day There are cockroaches in rooms and bed

    Travel Month: May 2023

    Room: Classic

    • user photos
    • user photos
    5.0

    Excellent Stay

    utkarsh m.

    The room is very comfortable and much big and washroom and room is very clean, outside area is also nice, so very recommended if you stay in panji

    Travel Month: May 2023

    Room: Classic

    Collection O Immaculate Classic Inn has replied on Wed May 31 16:23:03 IST 2023

    Pleased to hear your kind words of appreciation, Guest! We will try our best to never fail in amazing you every time. Regards, Divya

    4.0

    Good Stay

    surya s.

    The room 103 was spacious. No issues with ac, hot water. Everything was good and value for money.

    Travel Month: Apr 2023

    Room: Classic

    Collection O Immaculate Classic Inn has replied on Wed May 31 16:15:43 IST 2023

    Hey, Sharma! thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Barbara

    1.0

    Must not visit here. Terrible n abusive behaviour by owner.

    saurav k.loyalty-iconsolo

    Must not visit here. Terrible n abusive behaviour by owner. We don't want any one else to suffer in the sme way

    Travel Month: Apr 2022

    Room: Classic (2X)

    Collection O Immaculate Classic Inn has replied on Fri May 06 08:15:16 IST 2022

    Hi saurav khandelwal, we are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, karishma!

    1.0

    Terrible Stay

    mahesh m.loyalty-icongroup

    Very worst. They charge double amount wen mmt show no rooms. Dey need to focus on cleanliness and some maintenance work. Even der was issue in ac. Don't have power backup. 0. 5 out of 5

    Travel Month: Apr 2022

    Room: Classic (2X)

    2.0

    Very bad experience

    priyanka p.

    Receptionist lady is very rude to customers, service is not proper, check-in time is difficult for every customer, cleaning is average, need to increase charging points and light bulbs in the room, all room facilities not provided excluded handwash and one towel only. Otherwise location is good for traveling to casinos, and church.

    Travel Month: Apr 2022

    Room: Classic (2X)

    3.0

    Hotel is good but.

    harshal g.

    Hotel rooms are good. But mm t should

    Travel Month: Apr 2022

    Room: Classic (2X)

    1.0

    Worst

    suresh k.family

    Worst, nothing was good. Rude behaviour of staff.

    Travel Month: Mar 2022

    Room: Classic (2X)

    Collection O Immaculate Classic Inn has replied on Fri Apr 08 11:47:23 IST 2022

    We are extremely sorry to know this, suresh! thanks for notifying this concern. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, palak!

    2.0

    Typical average

    hemanth c.couple

    Although in heart of city, it has extreme poor services like below - no break fast - no hot water - unchanged linen - not so friendly staff to help with luggage - water cans have green patches - bathrooms with cockroaches - no soap or shampoo

    Travel Month: Mar 2022

    Room: Classic (2X)

    Collection O Immaculate Classic Inn has replied on Fri Apr 01 16:01:07 IST 2022

    Hi hemanth chinthalapudi! we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, meeta!

    5.0

    Nice location

    veeranna p.solo

    Hotel is very good and but rooms sarvice not good pl

    Travel Month: Jan 2022

    Room: Classic (2X)

    Collection O Immaculate Classic Inn has replied on Wed Feb 02 07:59:43 IST 2022

    Hi, veeranna pattanashetti! thanks a lot for staying with us. Looking forward to hosting you soon. Regards, sagar

    3.0

    Average stay for a budget hotel.

    bhushan p.family

    I had booked this property for july stay. In middle of monsoon. Entire room had mold smell. Breakfast didn't have variety and taste was average. Room was clean, location is strategic amid-st colorful homes of fontainhas area. Hot water was available throught the day. Staff is humble and helpful

    Travel Month: Jul 2021

    Room: Classic (2X)

    1.0

    Hotel inside no breakfast

    shafi s.business

    Very bad experience staff is rudely behaving, no breakfast, no water, no towel, no cleaning is very bad service is very bad hotel. I m not stay next time

    Travel Month: Dec 2021 (5-Night Stay)

    Room: Classic (2X)

    Collection O Immaculate Classic Inn has replied on Wed Feb 02 19:01:02 IST 2022

    Hi shafi shaikh, we are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, james!

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