It was a pleasant experience. The staff made us feel welcome right from the first phone call, to arrival, through the stay, and till departure. The service was prompt and perfect. The beds were warm and we got the most comfortable sleep in many days. The food is good, and specially the kawa which was served almost any time of the day, is one of the best we had during our 8 night stay in kashmir. Special thanks for shiraz for being nice and patient with all our requests. The location is good as well, and they provided personal shikara for pick and drop from ghat 17.