worst!
I had booked a stay for my family at your hotel, hoping for a decent experience — Post check-out, your staff decided to accuse my guest of stealing a towel (yes, a towel — not a gold bar, just to clarify). Thankfully, he’s a thorough professional and had the foresight to take a photo of the room — which, unsurprisingly, showed all three towels exactly where they should be.
Now here’s the plot twist: not only did your team fail to apologise after being proven wrong, but they also acted like accusing guests without evidence is part of the standard checkout process. Impressive.
And just so we’re clear — the towel in question? It was of such stellar quality that even a roadside tea stall would think twice before using it as a floor rag. So the idea that someone would want to steal it is not only insulting — it’s laughable.
If this is how your team treats guests, I genuinely worry for anyone staying there without photographic proof of their innocence. Pro tip: train your staff to check before they accuse, and maybe — just maybe apologise when they’re clearly wrong.
Until then, rest assured I’ll be recommending your hotel to absolutely no one!