We faced some major issues during our stay here. Before arrival, the owner talked to us rudely when we missed just 1 call from his caretaker. When we arrived, geyser wasn't working, in Shimla during winter you have to make sure hot water is coming. The next day morning, even normal cold water stopped coming. We asked the caretaker to bring some water to our room, he took more than 45 mins and then came to the room to ask for a bucket. we ultimately went ourselves to fill it from the neighboring room. Owner again talked to us rudely instead of being apologetic when we enquired about the water issue, even though I was calm when I shouldn't have been. It was a dreadful experience. only good thing was the food they had prepared. Caretaker behavior was also polite. but 0 marks for the owner's behavior and the water provision. Another thing we felt was that cold wing was blowing in the room even though all the doors and windows were closed.