False promise of welcome drink: When asked, he pointed to bottled water — a basic amenity, not a welcome drink.
Denied hospitality: Despite requesting, the hotel refused to deliver an Instamart soft drink to my room, citing “no room service after 10:30 PM,” forcing me to go downstairs myself.
Severe hygiene issue: Upon returning, I found cockroaches crawling around my used plates, and shockingly, a dead cockroach inside the cold coffee served from their own in-house restaurant.
Unresponsive management: Instead of the manager visiting to address the issue , a room boy came, unaware of the situation, mentioning “AC not cooling.” Even after 30–40 minutes, the manager never appeared.
At 12:30 AM, I had no choice but to check out, settle my food bill , and move to another stay. I was also promised a callback from your side to confirm the cancellation, which never happened.